Wow, I have never had such a bad experience with service in my life. We got to the hotel at 8 p.m. I had booked a bay side non-smoking room with two double beds. They had given my room away and said the only non-smoking double bed room wasn't clean yet. So, after being on the road from 7 p.m. and in the sand and sun all day we had to wait in the lobby for an hour. Then our luggage didn't come up to our room for 2 hours because they were so understaffed. In the meantime, I asked for ice and hot tea to be brought up but we never got it. I literally felt like a prisoner in my room. I couldn't shower, have a cold drink, go to the bar (because I didn't have my luggage to change clothes). It was totally miserable. I didn't get a bay side room. I couldn't go swimming because the pool closes at sunset. The room was very nice but because of the bad service we couldn't enjoy it. And if you can't bring luggage up right away have the courtesy to offer guests an option to take it up themselves. I would have gladly done that to be able to have some options that night to enjoy my self and the property.
- Official Description (provided by the hotel):
- Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more less
- Reservation Options:
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- Also Known As:
- Conrad Miami Hotel Miami
- Miami Conrad