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“Very good Hotel” 4 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Miami On Sale From $149
Ranked #13 of 130 hotels in Miami
Brasilia, DF
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very good Hotel”
4 of 5 stars Reviewed December 29, 2013

I stayed at Conrad in March of 2013, for four night for a Convention, It is a nice hotel with a beautiful view, good breakfast, good service, friendly staff clean room and close to good restaurants. Good hotel.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, January 6, 2014
Dear AVPBicho,

Thank you for your stay and thank you for taking the time to review our hotel. I am delighted to read that the Conrad Miami succeeded in providing a wonderful stay which included a fabulous view, clean accommodations and a wonderful service experience.

If your travels bring you back to Miami, we will look forward to the honor of your return stay. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Los Angeles, California
Top Contributor
68 reviews 68 reviews
63 hotel reviews
Reviews in 47 cities Reviews in 47 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed December 29, 2013

We had just one night here so limited experience but it's really a pretty nice property. Others have noted the two elevator system is a bit cumbersome and it's true, but the rooms and the facilities are of a Conrad standard.

A note of disappointment with the pool due to the construction going on next door. We went for a morning swim and discovered everything was covered in concrete construction grit from the high-rise going in. The construction is pretty loud and every 10 minutes or so a shower of dust and fine grit comes spilling down onto the pool deck, towels and chairs. We did not stay long. Clearly a temporary issue but disappointing nonetheless.

The breakfast buffet was wonderful. Great selection of interesting items.

We would return here again if we were specifically staying in downtown Miami.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, January 7, 2014
Dear SFO-World-Traveller,

Thank you for your stay and thank you for taking the time to review our hotel. I was happy to read that we succeeded in providing a memorable hotel experience for such a short stay. However, I was disappointed to learn that our pool was below standard due to the construction next door. It is a temporary situation that should resolve itself soon but I extend my apologies for the inconvenience. Please know that the appropriate team members have been informed in regards to this issue.

If your travels bring you back for a longer visit to Miami, we will look forward to the honor of your return stay. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Kind Regards,

Stephane Mercier
General Manager
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London, United Kingdom
1 review
5 of 5 stars Reviewed December 28, 2013

We stayed 4-7 december .Our flight was late and Javier was extreamly kind and polite when we showed up extreamly stressed by Virgin.Javier upgraded us to a apartment and that made our holiday!It was the best hotel room we ever had and we have travelled the world.We had views,marble ,kicthen etc we had to pinch our selves.We had a numbr of problems with transfers to the FL cruise port as it was a holiday w/e -but Kefyrah our Concierge looked after us so well .The location of the hotel was great as we could use the metro mover and trains ,shuttles to get around safely .Thanks Conrad for making our stay the highlight of our holiday.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, January 7, 2014
Dear Dundalkspur2,

Thank you for your stay and thank you for taking the time to review our hotel. I am honored to read that our team provided such an excellent and memorable hotel experience before your cruise ship departed. Please know that we are committed to providing our cruise ship guests with a delightful hotel stay that further extends their cruise ship experience.

If your future plans involve another cruise, please do not hesitate to contact my office for any future reservations. We look forward to the honor of your return stay.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
55 reviews 55 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 26, 2013

I come to Miami frequently and have stayed at the Conrad several times, and recently had a chance to stay in two other Miami properties (JW Marriott just up the road and the Ritz Carlton Key Biscayne).

Compared to JW Marriott- I found this to be a much better overall hotel and much newer too. (See my JW Mariott review)

I would want to give this property a 4.5. Stil fresh new hardware, enthusiastic and friendly staff -- plus they treat Hilton Honors members well.

Location- Very central. This is Brickell Avenue. Very close to CBD and offices. Walking distance from small/charming cluster of restaurants. Walking distance from people mover which connects you to railway to MIA. This is not Miami Beach.

Check in- No drama- no wow factor. Efficient.

Public Area- 25th floor lobby and restaurants feels airy with nice views. A good way to start a stay or have breakfast.

Rooms- Airy, some rooms have partial bay view, others face other buildings. Modern with cool ipod player. Spacious clean new bathrooms. Bathrooms amenities have been downgraded in recent stays but not bad.

Breakfast- Spread is generous if not overwhelming. But what stands out is the positive attitude of folks manning the breakfast area. All very friendly and helpful. Free for Hilton Gold Members.

Concierge- did not seem very well informed about People mover and it would have been nice if they had told us about irregular train service and when the train starts running on Saturdays.

Due to the strength of the hotel's hardware- location, height, freshness and positive attitude of most of the staff. Gets a 4.5!

Room Tip: Ask for bay view if you can get it.
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, January 8, 2014
Dear Koreaninsingapore,

Thank you for your stay and thank you for your wonderful review. I was delighted upon reading your review and absolutely thrilled to know that we exceeded your expectations for a wonderful stay. If your travels bring your back to Miami, we will look forward to the honor of your return stay. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 26, 2013

I stayed at the Conrad Miami in October of 2013. It was a one night stay after returning home from a 5 day cruise. Upon arriving at the hotel, we were told that our room was not ready. The front desk staff were very nice and accommodating. They stored our luggage for us and directed us towards their restaurant. The restaurant was beautiful. The hotel portion of the building is set on the higher level floors, therefore the view was absolutely gorgeous. The restaurant offered a buffet. Although it was good, it was very overpriced for what was offered.

After eating and enjoying the view, the front desk called us to inform us that our room was ready and that our bags would be waiting. The room was absolutely gorgeous. It décor was clean and contemporary. Everything was impeccable. The bed was beautifully made and a welcome place to rest after sleeping on not so plush cruise ship beds.

The hotel is in a pretty good location. We were in walking distance of some wonderful restaurants and shopping areas. The hotel is located in downtown Miami. We felt perfectly safe walking from and to the hotel.

Overall, I would LOVE to visit the Conrad again. It was an enjoyable experience.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, January 8, 2014
Dear dana_rae4,

Thank you for your stay and thank you for taking the time to review our hotel. I was delighted to read about your wonderful visit to the Conrad Miami. I truly believe that an amazing hotel stay always enhances a guest's cruise ship experience. We truly value our cruise ship guests and if the opportunity to set sail comes again, we will look forward to the honor of your return stay.

If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 25, 2013 via mobile

A very good alternative for one who does not need to be in Miami Beach. Great views, great service and good food - no beaches however a good starting point for all sort of day excursion. Quick access to highways and if need to be also quick to Miami Beach. The big shopping malls of Aventura and Bal Harbor are a little drive away. Also quick to the airport. Some good restaurants are in close vicinity either very short drive or reasonable short walk. Rooms are typical Conrad with an ok bed, nothing special and at least our room was a little small. Breakfast on the 25th floor is all one needs e.g. fruit, cereals, eggs, etc... and in case not on the buffet can be prepared upon request - great views across the bay. We had decided to have dinner outside and had great help from a concierge who seemed to know everything.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, December 26, 2013
Dear TimeTravelNow,

Thank you for your stay and thank you for taking the time to review our hotel. I was delighted to read about your stay and the tremendous offerings our location has for all of our guests including reputable restaurants, culture and outdoor excursions.

If your travels bring you back to Miami, we will look forward to the honor of your return stay. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, United States
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 23, 2013

Room was nice, the ability to reserve on the phone was hampered by rudeness. The food/bar service was very, very slow. Twice we left the bar area because they failed to serve us anything after placing our orders ore than 30 minutes before. For a high-end location they leave a lot to be desired in the customer service department.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Conrad

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, December 24, 2013
Dear Sarah G,

Thank you for your stay and thank you for taking the time to review our hotel. I am disappointed to learn of the various opportunities where we were lacking in service including your reservation requests and upon your visit to The Bar @ Level 25. Clearly, we did not meet your expectations and for this I am truly sorry. Please know that your comments were forwarded to the appropriate team members and your valuable feedback will help us look for opportunities to improve in the future.

If time permits, I am available for further discussions and you are more than welcome to contact my office directly. My hope is that we may have the opportunity to welcome you back to enjoy the flawless service that you deserve.

Kind Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Miami
#7 Spa Hotel in Miami
#7 Business Hotel in Miami
#12 Romantic Hotel in Miami
#13 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Conrad Miami 4*
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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