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“Nice and a Little Noisy” 4 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Miami On Sale From $149
Ranked #13 of 130 hotels in Miami
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Nice and a Little Noisy”
4 of 5 stars Reviewed December 6, 2013

Have stayed there before. Service usually very good. had a noisy room and was eventually moved. Received incorrect directions from concierge for Wynnwood. Pool is great, property is in good shape. Take the orange line train from MIA. You don't need a car. ($3 and 20 minutes.) Save the money for a dinner (or two) out.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Conrad

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892 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Short Hills, NJ, United States
1 review
5 of 5 stars Reviewed December 5, 2013

This is a classic case of a very nice hotel in a great location being made better than peers by having truly great people from front desk to valet to garage to food service. I hope they keep it up. I held a meeting at the hotel and my guests were equally impressed. As I sought a restaurant that I had a hard time remembering but could describe, the concierge knew it immediately

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 4, 2013

This is a downtown property that is built as condo tower and hotel.
it is a beautiful building, the only negatives are that the hotel room floors and rooms need some updating. The wall paper on the halls of the floor I was on was peeling..the colors of the carpet and wall paper is dull and aged. the rooms are nice and the views are great..I give it an 7-8.

Room Tip: water view
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
72 reviews 72 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed December 3, 2013 via mobile

First impact with Conrad was not good. I arrived after 11 hours flight and had to change rooms twice. the first because the windows could not be blinded. the second because the noise produced by the elevator shafts is awfully annoying. even now as I am writing from a third room less close to the elevators I can still hear the noise! the rooms are only nice on the surface, the furniture is old and crappy, the doors are terrible, the carpet stained.
in the end I got masking tape and scissors to blind my windows but on a do it yourself fashion. housekeeping did not offer the service.
the elevator system is unfriendly: lobby on 25th floor then you need to take another set of elevators and so on.

Stayed December 2013, traveled on business
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, December 4, 2013
Dear Massimovitz,

Thank you for your stay and thank you for taking the time to review our hotel. On behalf of the Conrad Miami, I want to personally apologize for not meeting your hotel expectations during your stay. Please know that your comments were forwarded to the appropriate team members and your valuable feedback will help us maintain the high standards our guests have come to expect of us.

If time is permitted by you, I would welcome the opportunity for further discussions. Please feel free to contact my office directly.

Kind Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, Pennsylvania
1 review
5 of 5 stars Reviewed November 27, 2013 via mobile

Lobby staff was pleasant and accommodating. Bar and restaurant staff made fun conversation during downtime. Clean and super comfy bed. I had to stay a few extra hours after checkout before catching a plane and the small fee was totally worth it.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, December 4, 2013
Dear sgrddy,

Thank you for your stay and thank you for taking the time to review our hotel. I am delighted to read that we exceeded your expectations for service and accomodations for your most recent stay. If your travels bring you back to Miami, we will look forward to the honor of your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, United States
1 review
5 of 5 stars Reviewed November 26, 2013

Great location for business in the financial area of Miami. Also close to downtown Miami (AA Arena events/sports) and the Port of Miami. It is also only a $20-$30 taxi ride to the heart of Miami Beach. I consistently have great service on each of my stays.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 29, 2013
Dear Alexander Z,

Thank you for your stay and thank you for taking the time to review our hotel. I am delighted that we have consistently provided an excellent hotel experience for each of your stays. As a returning guest, please know that we value the loyalty and support of our brand. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly. We look forward to the honor of your return visit.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Top Contributor
108 reviews 108 reviews
37 hotel reviews
Reviews in 45 cities Reviews in 45 cities
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed November 26, 2013 via mobile

Stayed for business this past week. Overall it's a nice clean trendy Miami hotel, the room rate was not bad but I paid over $46 for one night of valet parking. Excessive? Yes. Stay again? Nope. Clean and nice rooms, friendly staff, but the little things add up. Valet,food etc. nice area but like I said the room was less than 140 per night, but paying over 46 bucks for one night parking is really blackmail. I didn't order room service due to the prices, I am all about enjoying hotel stays on the company's dime but this place even made me feel guilty..lol.

Stayed November 2013, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 29, 2013
Dear cubanito 1,

Thank you for your stay and thank you for taking the time to review our hotel. The Conrad Miami smart luxury brand promise rests on our ability to provide value for our guests. We are always working to ensure that our pricing is in line with the quality of the guest experience, as well as, competitive for our location. Please know that the valet prices are competitive for the area, unfortunately parking is at a premium in this part of the city.

If your business travels bring you back to Miami, I will hope for your reconsideration and a return stay. If you would wish for further discussions, please do not hesitate to contact my office directly.

Kind Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Miami
#7 Luxury Hotel in Miami
#7 Business Hotel in Miami
#12 Romantic Hotel in Miami
#12 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Conrad Miami 4*
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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