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“An unmatched level of excellence in Miami” 5 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #12 of 129 hotels in Miami
Toronto, Canada
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
64 helpful votes 64 helpful votes
“An unmatched level of excellence in Miami”
5 of 5 stars Reviewed November 7, 2013

Finding it can be a bit of a challenge, but as soon as you hand your keys off to the valet its all smooth sailing.

Like most Conrads the hotel has a very nice modern luxury look to it;
The check in staff was amazing, I had my keys, a dinner suggestion and advice on how to get to my meeting the next morning within four minutes,

The rooms were comfortable,
More importantly comfortable and big. There is nothing worse then a hotel located right downtown that doesn't allow for a check bag to be open across the floor without limited access to being able to move around the room. I had my bag open for the two days I was there with no issue right across the floor.

Beds were great!

Something far too few people write about in reviews is the water pressure in the shower,
It was excellent and the bathroom was spacious.

Restaurant in the lobby wasn't bad.
Menu wasn't as extensive as I would have liked but may be your cup of tea.

Location is also great as I was able to walk across the way for any number of places to eat or grab a drink.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 14, 2013
Dear Shivan_Dragon,

Thank you for your stay and thank you for taking the time to review our hotel. I was quite pleased to know that we exceeded your expectations for service, accommodations and water pressure. It is a first time review of our water pressure. Thank you!

If your business travels bring you back to Miami, we will look forward to the honor of your return visit. As you mentioned we are centrally located in the Financial District with many restaurants, cafes and shops to visit. It is a wonderful neighborhood to explore during your stay.

If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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Oakville
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2013

Visited the hotel during a business trip in downtown Miami : a close to perfect experience with a beautiful product, pleasant breakfast experience ( Visha did an outstanding job each morning , just making that start of the day delightful ) exciting art on display , very professional team and a pretty cool 25th floor dining area with equally cool views on the city and / or the bay...

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 14, 2013
Dear X_man_13,

Thank you for your stay and thank you for taking the time to review our hotel. I was delighted to read about your simply perfect stay. It seems you understood all the wonderful qualities that make our hotel special. If your business travels bring you back to Miami, we will look forward to the honor of your return visit.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe, LA
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 3, 2013

Enjoyed my brief stay here. The room was spacious, clean and well appointed. I also used the fitness center and was impressed at the high end equipment. The treadmill had a personalized TV built in which was nice. Would definitely stay here again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 6, 2013
Dear showmetheshoes,

Thank you for your stay and thank you for taking the time to review our hotel. I was very happy to read about you great stay. Whether a brief stay or a long term stay, the Conrad Miami is committed to providing an exceptional guest experience. If your travels bring you back to Miami, we will look forward to the honor of your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 1, 2013

This is an excellent hotel, located in the Miami financial district. Check in is smooth and friendly and the rooms are high quality, with everything you need for a comfortable stay. The rooms are clean and large in size. I had the same issue as another guest with not enough power outlets, but that was a minor problem.
The gym is well equipped with everything you would need and is open 24 hours which is great for jet lagged travelers who wake up early! The bar on the 25th floor is excellent with super views although service can be on the slow side. Breakfast is really excellent. Right combination of quality and quantity. Have stayed here several times now and have not been disappointed.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 6, 2013
Dear Lloydy9,

Thank you for your stay and thank you for taking the time to review our hotel. I was delighted to read that the Conrad Miami consistently meets your expectations for a quality luxury stay during your business travels. The Conrad Miami thrives in delighting our contemporary business travelers and values our returning guests. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly. We look forward to the honor of your return visit.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm City, Florida
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 30, 2013

This is a spectacular hotel in the midst of the financial area of downtown Miami. Well maintained rooms, superb service from the staff, great breakfasts, all topped by a great view of the bay from the Restaurant!! It is PRICEY but it is a luxury property.

Room Tip: I prefer the upper floors. Corner rooms are great!!
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 5, 2013
Dear skibillyt,

Thank you for your stay and thank you for taking the time to review our hotel. I was delighted to read your spectacular review and to know that we exceeded your expectations upon your stay. If your travels bring you back to Miami, we will look forward to the honor of your return visit.

If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 28, 2013

Although we didn't get upgraded this time, it was another nice stay at this hotel. The rooms are clean, decor is nice, and the bathrooms are spacious. The only complaint was the outlets in the room were not all functioning, so someone had unplugged the lighting and clock to use the power strip...had to climb under the bed to plug everything in...kind of comical. Breakfast is a waste unless you have it comped due to HH status.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 5, 2013
Dear djr311,

Thank you for your stay and thank you for taking the time to review our hotel. As a returning guest, I am very pleased to read that we consistently meet your expectations for service and accommodations. Please note that the Conrad Miami values our guests’ feedback and comfort level and if for any reason there are any issues on your next stay, please do not hesitate to contact the Front Desk immediately. In this case, we could have had our engineering team dispatched to repair the electrical outlet situation or placed you in another guest room with working outlets.

When your travels bring you back to Miami, we will look forward to the honor of your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Kind Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, United States
2 reviews
4 of 5 stars Reviewed October 28, 2013

Excellent venue for a wedding. Good rooms, available bar, pool and restaurants around the hotel. The room selected for the wedding was spacious and well decorated. Great lightning and decor. Would recommend to others!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, November 5, 2013
Dear Rene M L,

Thank you for your stay and thank you for taking the time to review our hotel. I am quite delighted to read about your wonderful wedding stay. Thank you for your recommendation. If your travels bring you back to Miami, we will look forward to the honor of your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Miami
#7 Spa Hotel in Miami
#7 Business Hotel in Miami
#7 Family Hotel in Miami
#11 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Conrad Miami 4*
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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