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“Excellent Staff, memorable trip” 4 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #12 of 129 hotels in Miami
Miramar, United States
1 review
1 helpful vote 1 helpful vote
“Excellent Staff, memorable trip”
4 of 5 stars Reviewed October 3, 2013

The staff at the Conrad is probably the friendliest and most professional staff I've dealt with in the Hilton Brand and possibly the best overall. The hotel is clean, looks great. The only knock I have on the hotel is that you have to go to the 25th floor to go to your room. So if your room is on the 20th floor you must take an elevator to the 25th floor and then take a different elevator to go to the 20th to get to your room. Check-in/Check-out is friendly and quick. Will visit again if the occasion ever pops up.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, October 4, 2013
Dear Michael V,

Thank you for your stay and thank you for taking the time to review our hotel. I was delighted to read your compliments regarding our staff. Our team members excel at creating a flawless and timely service experience for our guests.

If the occasion to travel to Miami presents itself again, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Bonita Springs, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

It was a delight to stay in the hotel for the brief visit. Everything went fine. I got value for money. The location is very good for what I wanted and a gateway to many interesting places in Miami. the excitement of the visit started from the arrival at the ground floor reception, to the 25th floor reception and finally to the very clean and private bedroom.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, October 4, 2013
Dear Ken F,

Thank you for your stay and thank you for taking the time to review our hotel. The Conrad Miami delights in providing our contemporary luxury travelers with innovative and unexpected experiences. As I read your review, I noted that this took place the moment you stepped out of your car. If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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Nuremberg, Germany
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2013

I stayed at the Conrad Miami before going to Key West and I have to say: From parking the car, to the reception, rooms and service - everything was just wonderful. Not to mention the view from the room which was just incredible. If you want to have a luxury stay, be sure to stay there.

Room Tip: Ask for Bayview.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, October 4, 2013
Dear geespice,

Thank you for your stay and thank you for taking the time to review our hotel. What a wonderful review. I was happy to read that the Conrad Miami provided an excellent start to your Key West vacation and if your travels bring you back from Key West, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2013

My husband and I stayed here for one night on September 21st. It really is a beautiful hotel but the best part was the customer service. The staff were all very friendly and the concierge was extremely helpful. She even gave us a bottle of water and an umbrella in case of rain on our walk to Mary Brickell Village. There was a metro mover station right across the street so easy access to any location downtown. Also the espresso machine for morning caffeine fix in the room was a very nice touch.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, October 4, 2013
Dear KBcubed,

Thank you for your stay and thank you for taking the time to review our hotel. I was delighted to read that the Conrad Miami service experience exceeded your expectations for you and your husband's stay. Sometimes it's all about the little touches.

If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed September 30, 2013

I stayed at the Conrad Miami this past weekend and had a GREAT stay. Mariamalia and the housekeeping team were AMAZING!!! I got an upgraded bay view room which was amazing. The room was remarkably clean and spacious. I was celebrating my birthday and they went above and beyond to make my room and stay enjoyable. The staff exceeded my expectations by doing small tasks such as sending me a personalized birthday card from the housekeeping team, a complimentary amenity from IRD as well as the front desk sending a birthday note card. I will definitely return to the Conrad Miami!!!

Room Tip: Bay view is a must!!!
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, October 3, 2013
Dear Denise A,

Thank you for your stay and thank you for taking the time to review our hotel. I was thrilled when you mentioned our Director of Housekeeping, Mariamalia, and her team. We have one of the finest housekeeping teams that I have had the pleasure to work with and I am extremely proud of the personal attention that was shown to you. The Conrad Miami delights in providing our contemporary luxury travelers flawless and timely service with the unexpected touch.

If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Kind Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winter park, United States
1 review
5 of 5 stars Reviewed September 30, 2013

I was impressed with the décor, staff and extremely clean room. The restaurant was very clean and the servers were awesome. While the food was extremely good - the portions were small- If it wasn't for dessert would have still been hungry.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, October 3, 2013
Dear Carmenv R,

Thank you for your stay and thank you for taking the time to review our hotel. I was extremely pleased to know that we exceeded your expectations in service and accommodations. Please know that your valuable feedback regarding our portion sizing has been forwarded to the appropriate team members for further review.

If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 28, 2013

This was a perfect introduction to Miami: posh, lively, stylish and very international. The staff chatted us up and answered all our questions, the room was gorgeous and the breakfast was great. Don't they say that loyalty has it rewards. They certainly proved it to us on this visit,

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, October 2, 2013
Dear SORBA1,

Thank you for your stay and thank you for taking the time to review our hotel. Wow, what an amazing compliment for us. Thank you for all your kind words and we will always look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Miami
#7 Spa Hotel in Miami
#7 Family Hotel in Miami
#7 Luxury Hotel in Miami
#11 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Conrad Miami 4*
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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