The staff at the Conrad is probably the friendliest and most professional staff I've dealt with in the Hilton Brand and possibly the best overall. The hotel is clean, looks great. The only knock I have on the hotel is that you have to go to the 25th floor to go to your room. So if your room is on the 20th floor you must take an elevator to the 25th floor and then take a different elevator to go to the 20th to get to your room. Check-in/Check-out is friendly and quick. Will visit again if the occasion ever pops up.