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“2 stays in 2 weeks, both great” 5 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Luxury From $169
Ranked #12 of 129 hotels in Miami
Miami, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“2 stays in 2 weeks, both great”
5 of 5 stars Reviewed June 21, 2013

We stayed at the Conrad for a weekend in late April and in again 2 weeks later in mid May. Both stays were excellent. The room we had on the first stay was huge and wonderful. On the 2nd stay they put us in a much smaller room and we requested to go back to our old room number. they moved us quickly and we felt like coming home again. The word I use to describe this hotel is soothing. We've stayed twice, patroned the bar and the spa and we love it all.
the lighting in the room is exceptionally relaxing. The bed and linens were top notch and comfortable. I slept like a rock and that doesn't happen often. The spa is wonderful with unique services. the hotel is immaculate everywhere you look. the bathroom has a separate tub and shower and the tub is glorious! It's egg shaped and wide and i fit perfectly in it (probably not the best for a tall person, but I am 5'3" and it was heavenly).
The views are to die for, the hotel starts on the 19th floor of the gorgeous Espiritu Santo building. Very peaceful, clean luxury hotel.
Nice little touches like an umbrella, robes, and slippers. the restaurant is gorgeous and looks great, we just haven't had dinner there yet. Spa is wonderful and relaxing.
Would definitely stay at Conrad again.
Pool is another building and slightly inconvenient, but not too bad. It's not the best pool (other hotels on Brickell have better ones) but it's nice enough.
Valet is awesome and quick.
Service is outstanding by valet and bellman.
Front desk is decent.
Spa service is awesome.
sign up to be a Hilton rewards member and you get a free paper in the morning and some upgrades.
they have a pillow menu which I love, but were out of the ones I wanted. So they just brought extra pillows and it was great.
Love the ipod dock, plays great music.

Walk across the st. to Pasha's or Vapiano's, both delicious, and up a few blocks to La Provence...best French style breakfast and lunch....the fresh squeezed oj is best I ever had.

Room service was great, they rolled in a whole table that folded out with nice linens and fresh flowers....it was decadent! Very impressive!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, June 27, 2013
Dear hotelfan1978,

Thank you for your 2 stays and thank you for your fantastic review. As I read your review, I am struck by the numerous and unexpected ways where our hotel succeeded in providing an innovative and personalized hotel experience for you. As a hotel guest, you experienced all that our hotel and the surrounding area could provide for you and I am honored that you recognized our efforts in your review.

If your travels bring you back to Miami for a 3rd visit, we will look forward to your return. Please know that we value our loyal guests and if there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Kind Regards,

Stephane Mercier
General Manager
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934 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 20, 2013

As Conrad Hilton once said: "It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality." Annie Roquette did exactly what Mr Conrad said many many years ago. Through out our stay every single team member of this hotel showed exceptional hospitality to me and my family. Bravo Conrad Miami. You are an Icon in Miami and your services speak for itself.

Of course being a Diamond member helps with getting more perks at the hotel. =P

Room Tip: Stay at one of the higher floor with Water view.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, June 27, 2013
Dear Ramhotels,

Thank you for your stay and thank you for taking the time to review our hotel. I am always delighted when a guest quotes Mr. Conrad Hilton, especially, in regards to one of our team members. Annie is a diamond at the front desk and I am pleased to know that she succeeded in providing an excellent service experience for you and your family.

If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama, Panama
1 review
5 of 5 stars Reviewed June 17, 2013

Great Hotel. Good for couples. Well located in the center of Brickell. Nice view, nice rooms, nice service. Excelent expirience all around. The rate I got was the best I got from all the prime hotels in Brickell avenue. Close to the american airlines arena and the bayside mall.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, June 21, 2013
Dear Paul D,

Thank you for your stay and thank you for taking the time to review our hotel. I am quite delighted to read that we succeeded in providing an excellent stay while at the same time providing the best rate for the Brickell Avenue area. We hope that this experience will bring you back to the Conrad Miami upon your next visit.

If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hackettstown NJ
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2013 via mobile

The view from the sky lobby is great. My room was very nice for the one night we stayed there. Gave us a crib no charge.

Parking is expensive, we did self park so I could take my time shuffling / sorting my luggage. Self parking not attached but covered walkway. Need credit card for auto pay on exit.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, June 21, 2013
Dear Jim-Kristen,

Thank you for your stay and thank you for taking the time to review our hotel. I was very pleased to know that we exceeded your expectations upon your one night stay. If your travels bring you back to Miami, we will hope for a return visit.

If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto,
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 11, 2013

Hotel is nice, but but I got there they first gave me a room that reeked of smoke ... it was truly aweful. After I complained they told me it was their only room left, a smoking-room and they gave me a suite just for that night. But, why on this earth would they even try to give me a smoking room ??????
Parking gets very very very expensive, either self park or valet. And the lobby and elevators where the parking building is ... stunk like a public washroom... - Just to make it clear it wasn't the hotel that smelled bad it was the building across, where people park and where the pool is.
I would not go back there. Plenty of other hotels in that area

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, June 18, 2013
Dear Melina G,

Thank you for your stay and thank you for taking the time to review our hotel. I want to personally apologize for your disappointing guest room and parking experience. Please know that your comments were forwarded to the appropriate team members and your valuable feedback helps us maintain the high standards our guests have come to expect of us.

I would also welcome your call for further discussion. Please feel free to contact my office directly at your earliest convenience.

Kind Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 10, 2013 via mobile

Booked one night with hotwire and then a second direct with conrad. Because I bookes the first with hotwire I had a queen for both nighta not the king id paid for certainly for night two I bookwd directly with them.

Hotel is very nice for the rate however two things reallu irritated me.

1. Parking. .. $48 vallet or $29 self park. Its not just this is extortion, rather on self park $20 is the minimum charge for 10 hours..so if you go in and out at morning for breakfast and at night again its veru expensive (I know its miami but the Lincoln mall lot is way cheaper for instance).

2. Im flying at 10pm so I called the front desk and asked if I could check out 2-3 hours later...answer was yes but half day rate charge.

Sincw I checked in ay 1.30am I wonder if I get half my first day rate discounted if thats the rule? Its Monday morning the place is empty and it takes 20 minutea to clean a room..2-3pm wasnt an unreasonable request.

For these two reasons I wouldn't stay here again. Icon acroas the street was not quite as nice but overall better value.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, June 18, 2013
Dear carlflorida,

Thank you for your stay at the Conrad Miami and thank you for taking the time to review our hotel. I was dissappointed to learn that we did not meet with your expectations for flawless service. Please know that your comments were forwarded to the appropriate team members and your valuable feedback helps us maintain the high standards our guests have come to expect of us.

We hope to have the honor of a return visit. If there is anything you would like to discuss further, please do not hesitate to contact my office directly.

Kind Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 10, 2013

This is a very luxurious hotel in Miami. We spent 3 nights and we really enjoyed our stay. The rooms are wonderful and there is great attention to detail. Breakfast was good, but could be improved considering the rest of the hotel that is very good. Look forward to visiting again !

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, June 17, 2013
Dear Christine H,

Thank you for your stay and thank you for taking the time to review our hotel. I was very pleased to read your review and I am looking forward to welcoming you back to the Conrad Miami. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.

Best Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Miami
#7 Spa Hotel in Miami
#7 Luxury Hotel in Miami
#7 Family Hotel in Miami
#11 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Conrad Miami 4*
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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