This was my first stay at a Conrad brand hotel. I was expecting a bit more elegance and luxury for the name and price.
The hotel lobby is on the 25th floor so you have to first go to 25th, check in, then go to another bank of elevators to access the rooms on floors 16 - 32. The conference rooms are on the 3rd floor. So you have to make multiple stops up and down always passing through the 25th and changing elevators. This can be a bit of an inconvenience plus a waste of time as I found myself having to wait often.
The hallways and room carpeting were worn and dated, bringing down the overall appearance and fell of this otherwise nice hotel.
Staff were freindly and accomodating.
Catering was very good I must add.

We stayed here one night using airline points, it might have been better for a longer stay but was fairly inconvenient for just one night. The lobby is way up on the 25 floor, which is kind of cool, our room was actually 4 floors lower. Our "deluxe city view" was just a look at the tall glass tower next door. The room was very hip and nice, you have to call Housekeeping for ice. The lobby is full of beautiful, wealthy people and lots of expensive art, feels a little bit like everyone's trying too hard, the atmosphere is not terribly inviting. If you had to be here for a meeting or had nearby downtown business, then the Conrad would be OK, otherwise stay over in Miami Beach or maybe down in Coconut Grove where things are a little more fun and relaxed.

The property is quite nice, don't get me wrong about that. However, it is quite odd that the lobby is on the 25th Floor but there are rooms lower than that. We stayed in a suite on the 18th floor and it always threw us off that we had to go up to the lobby and food but down to our room. Also to go from our room to the outside, we had to go to the lobby and transfer elevators. Regardless, we booked at the Conrad because it was an Amex Fine Hotel with late checkout and was close to the start and finish for the Miami Marathon. Upon check-in, we were upgraded to a huge suite that is probably larger than our apartment at home (Room 1801 is excellent)! We were certainly very pleased with the room, however, we were very disappointed by a number of servicing items. After a conversation with the hotel staff, they promised that they would be able to deliver me a light breakfast at 4am before I had to leave for the race, nope, nothing showed up in the morning and when I called the front desk in the morning, they told me they had no record of that on file and that I needed to come pick a banana and some waters if I wanted it. Thank goodness I had a bagel that I travelled with the day before, otherwise, I would have starved that morning relying on the hotel. Also after checking in, we were told that lunch would be served until 2PM. When we stopped down for food, we were told that the restaurant was closed for a private event but we would be able to sit on the roof deck and order off the bar menu. The waiter out there gave us a hard time and told us he would serve us but technically they were closed and to top it off, you'd think they'd want us to eat quickly and leave but the service was incredibly slow. Another miscommunication. I didn't eat the breakfast offered by the hotel since I was running, but husband did and he said that it was one of the worst hotel breakfasts he's had at all of the Amex Fine Hotels that we've stayed in. Finally, the last thing that went wrong was the lunch we ordered through room service. We asked for a sandwich without mustard which they told us was definitely possible but when it came, there was mustard on it. Furthermore, while there were a couple of weddings going on at the hotel while we were there (so I know they must be very busy), but all of the staff just seemed to have no idea that the marathon was happening that weekend. I found that to be quite surprising since the course ran right in front of the hotel (streets were closed) and there were at least a good number of guests that I saw who were also running. I would have expected some kind of acknowledgment of that with the breakfast in the morning but everyone just seemed so surprised. While all of this doesn't seem too terrible, it really is quite a disappointment for a hotel property that is supposed to be 5 star service and for all these mistakes to occur all within a 24 hour stay, that seems poor. It does seem that the mistakes were contained to within the offerings of the kitchen but regardless, it seems like the service of this hotel was to over-promise and under-deliver.

Stayed here for a conference and, unfortunately, was assigned a very small room. I presume this is due to the low rate negotiated by the conference organizers. Regardless, the room was spotless and had all of the amenities one would expect at an upper end hotel. The location is terrific being right on the bay with many options to walk and run. The service was very good and all were friendly and helpful upon check in. I was not impressed with the "sky lobby" arrangement, however. For one reason or another, you need to go to the 25th floor to check in, and then take another elevator to your room, either above or below the 25th floor. This means that when you want to leave your room and leave the hotel, you need to take an elevator to the lobby, and another to the ground floor. This may be considered chic, but frankly I found it cumbersome and time consuming always having to wait for two elevators when one will do. It is for this reason I can only give this hotel an average, and I won't likely return as there are plenty of similar options within blocks, i.e. JW Marriott, etc.