The property is quite nice, don't get me wrong about that. However, it is quite odd that the lobby is on the 25th Floor but there are rooms lower than that. We stayed in a suite on the 18th floor and it always threw us off that we had to go up to the lobby and food but down to our room. Also to go from our room to the outside, we had to go to the lobby and transfer elevators. Regardless, we booked at the Conrad because it was an Amex Fine Hotel with late checkout and was close to the start and finish for the Miami Marathon. Upon check-in, we were upgraded to a huge suite that is probably larger than our apartment at home (Room 1801 is excellent)! We were certainly very pleased with the room, however, we were very disappointed by a number of servicing items. After a conversation with the hotel staff, they promised that they would be able to deliver me a light breakfast at 4am before I had to leave for the race, nope, nothing showed up in the morning and when I called the front desk in the morning, they told me they had no record of that on file and that I needed to come pick a banana and some waters if I wanted it. Thank goodness I had a bagel that I travelled with the day before, otherwise, I would have starved that morning relying on the hotel. Also after checking in, we were told that lunch would be served until 2PM. When we stopped down for food, we were told that the restaurant was closed for a private event but we would be able to sit on the roof deck and order off the bar menu. The waiter out there gave us a hard time and told us he would serve us but technically they were closed and to top it off, you'd think they'd want us to eat quickly and leave but the service was incredibly slow. Another miscommunication. I didn't eat the breakfast offered by the hotel since I was running, but husband did and he said that it was one of the worst hotel breakfasts he's had at all of the Amex Fine Hotels that we've stayed in. Finally, the last thing that went wrong was the lunch we ordered through room service. We asked for a sandwich without mustard which they told us was definitely possible but when it came, there was mustard on it. Furthermore, while there were a couple of weddings going on at the hotel while we were there (so I know they must be very busy), but all of the staff just seemed to have no idea that the marathon was happening that weekend. I found that to be quite surprising since the course ran right in front of the hotel (streets were closed) and there were at least a good number of guests that I saw who were also running. I would have expected some kind of acknowledgment of that with the breakfast in the morning but everyone just seemed so surprised. While all of this doesn't seem too terrible, it really is quite a disappointment for a hotel property that is supposed to be 5 star service and for all these mistakes to occur all within a 24 hour stay, that seems poor. It does seem that the mistakes were contained to within the offerings of the kitchen but regardless, it seems like the service of this hotel was to over-promise and under-deliver.
- Official Description (provided by the hotel):
- Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more less
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- Also Known As:
- Conrad Miami Hotel Miami
- Miami Conrad