I am currently staying at the Conrad in Miami and am seriously disappointed in how terrible the service is. As a HH Diamond guest you think they might up the level of service. No such luck. First nice reception on 25th floor but hardly accommodating. Fortunate to get a suite thanks to numerous HH stays but that was about as good as it got. My husband had a job interview at 3pm at a hospital and I travelled into Miami for an important medical consult at UM at 4.30. As the traffic is terrible in Miami I hoped to leave the children in the room as we had travelled many hours to get there, but they said the room wasn't ready which is fair enough but they did tell us they would only do our room after 2 others. I explained the desperate need for their help but no such luck and I didn't have time to drive to the Setai - a regular of mine across town before our appointments. Still they said that they would call as soon as the room was ready which only happened at 4.37 pm so unfortunately we had to drag the kids with us to both appointments. That messed up both meetings. Also there was a terrifying noise in the elevators which they had been repairing earlier. This made us quite hysterical as it was deafening. So they closed them off and guests had to go through the kitchen to get the service elevator. The hotel has a crazy design with check in at the 25 th floor and another set of elevators to get to ground. You cant get out of the place without traveling in one set up to the 25th then catching the other set on the 25th floor out. I asked to go down the fire escape when the 25th floor ones were broken but they said no. If you fear fire or being trapped, don't stay here. Oh and the next day after the trek to go downstairs, the fire alarms were all flashing in the foyer and it wasn't very comforting. Okay the room was nice and spacious. Beds good and comfy but room was very stuffy so can't see how it was just made up. Thick dust on side tables gave me bad allergy. The room service is the absolute slowest that I've ever encountered and we had to chase up most meals. Got hot chocolate that arrived cold as it doesn't come up in a pot. If you figure the long elavator trip then you think they would serve in in a pot and not in a cup to get cold. The food is not great by Miami standards. Perhaps the worst breakfast I've ever experienced too- in any hotel. Service abyssmal. Two over easy eggs came so hard and broken yolks that I could actually stand them up on their sides. salmon substandard too. Service standards at breakfast really upset us as we couldn't get anything without an extraordinary wait. I ate most of my meal with a teaspoon as it took so long to get cutllery. As we messed up our interview we arranged to go back on Sunday for a meeting so groan we had to extend our stay. I really would advise HH Diamond to stay very far away due to poor service standards.

We were treated like kings at the Conrad. As Diamond VIPs, we were very fortunate to have been upgraded to a king suite with a living room, bedroom, bedroom, telescope, remote controlled window treatments, and two TVs. The style of the room was just right for us... modern but subtle. The building was well maintained and it almost appeared as though our room had been recently renovated.

The elevator situation is different from your standard hotel but we didn't find it to be as big of a deal as others have noted. After arriving in the upper floor lobby, the second elevator ride is only a few floors and quick.

The lobby design includes a balcony overlooking the bay. The complimentary coffee and tea presentation in the morning is nicely done.

The breakfast is another highlight. The options were appetizing and the servers were attentive. It is served in a casual lounge in the lobby offering a bright, open space and booth seating.

Everyone we encountered was professional and pleasant. The complimentary bottled water offered at check in was a nice touch.

We will definitely return while we have Diamond status and we are surprised that this property offers such affordable rates given the quality of the room and guest experience.

I found this hotel on a website at the last minute before our Caribbean cruise. For the price we paid, it was a great value.....if you could put up with the 'snobbiness' of the guests and hotel staff. The room was small, but had all the necessities. The bath robes were a nice touch. The room did contain a snack and liquor bar, but no one in their right mind could afford to buy anything from it (a Snickers bar for $7). The bathroom was spacious and clean. I would stay here again, but I'd have to update my wardrobe, get a fake tan, buy a Coach purse, Gucci sunglasses and carry a chihuahua with me to feel like I belong.

Liked clean, contemporary space. From front staff to pool attendants, everyone seemed to have excellent customer service.

Disliked everything came with price...

Location is ok, not walking friendly area.

Our king room was decent size and the bay view was blocked by the huge condo located in front of the hotel ;-(

Restaurant - Go to Atrio around sunset time. For just a two of you, romantic dinner can start sipping a glass of wine at dusk, or you can enjoy dinners for a group of 8 people privately. Casual attire, not kids friendly, and great wine menu selection.