We were treated like kings at the Conrad. As Diamond VIPs, we were very fortunate to have been upgraded to a king suite with a living room, bedroom, bedroom, telescope, remote controlled window treatments, and two TVs. The style of the room was just right for us... modern but subtle. The building was well maintained and it almost appeared as though our room had been recently renovated.
The elevator situation is different from your standard hotel but we didn't find it to be as big of a deal as others have noted. After arriving in the upper floor lobby, the second elevator ride is only a few floors and quick.
The lobby design includes a balcony overlooking the bay. The complimentary coffee and tea presentation in the morning is nicely done.
The breakfast is another highlight. The options were appetizing and the servers were attentive. It is served in a casual lounge in the lobby offering a bright, open space and booth seating.
Everyone we encountered was professional and pleasant. The complimentary bottled water offered at check in was a nice touch.
We will definitely return while we have Diamond status and we are surprised that this property offers such affordable rates given the quality of the room and guest experience.