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“Can You Say 'Snobby'???” 4 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #13 of 129 Hotels in Miami
Waterman, Illinois
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Can You Say 'Snobby'???”
4 of 5 stars Reviewed January 15, 2013

I found this hotel on a website at the last minute before our Caribbean cruise. For the price we paid, it was a great value.....if you could put up with the 'snobbiness' of the guests and hotel staff. The room was small, but had all the necessities. The bath robes were a nice touch. The room did contain a snack and liquor bar, but no one in their right mind could afford to buy anything from it (a Snickers bar for $7). The bathroom was spacious and clean. I would stay here again, but I'd have to update my wardrobe, get a fake tan, buy a Coach purse, Gucci sunglasses and carry a chihuahua with me to feel like I belong.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinWormull, General Manager at Conrad Miami, responded to this review, January 21, 2013
Dear shredbetty4,

Thank you for your stay at the Conrad Miami and thank you for taking the time to review our hotel. I want to personally apologize for not meeting your expectations on this occasion. Please know that your comments were forwarded to the appropriate team members and your valuable feedback helps us maintain the high standards our guests have come to expect of us. If there is anything I could do or if you would like to discuss further, please do not hesitate to contact me directly.

Kind Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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984 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Fort Lauderdale, Florida
Top Contributor
61 reviews 61 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 12, 2013

Liked clean, contemporary space. From front staff to pool attendants, everyone seemed to have excellent customer service.

Disliked everything came with price...

Location is ok, not walking friendly area.

Our king room was decent size and the bay view was blocked by the huge condo located in front of the hotel ;-(

Restaurant - Go to Atrio around sunset time. For just a two of you, romantic dinner can start sipping a glass of wine at dusk, or you can enjoy dinners for a group of 8 people privately. Casual attire, not kids friendly, and great wine menu selection.

Room Tip: Suites facing bayview, the higher the better.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinWormull, General Manager at Conrad Miami, responded to this review, January 21, 2013
Dear IssayD,

Thank you for your one night stay and thank you for taking the time to review our hotel. I am happy to know that you had a moment to experience our excellent customer service. Our Conrad ambassadors are committed to a service experience that is natural and personalized to each of our guests.

If your travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist in your future reservations, please do not hesitate to ask.

Kind Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 11, 2013

I will definitely stay at this property again. Excellent customer service. Great rooms. Delicious breakfast. Diamond members should make a visit to this property. Very impressed. This is my first Conrad Property stay. I will plan to stay at Conrad properties for my vacation.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinWormull, General Manager at Conrad Miami, responded to this review, January 21, 2013
Dear NE_RAVENS,

Thank you for such a great review. I am absolutely thrilled to know that your first Conrad experience was such a success. For your next visit, if I may suggest, please download our FREE Conrad Concierge App. You can view all our properties, make reservations, request pre-arrival amenities and more at any of our properties around the world.

If your travels bring you back to the Conrad Miami, then we will look forward to your visit. If there is anything I could do to assist with your future reservations at any of our properties, please do not hesitate to ask.

Best Regards,

Stephane Mercier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 11, 2013

I stayed here for one night for a work trip and I found it be totally sufficient. The room was clean and modern. The bed was decent and the bathroom clean. Good nespresso coffee machines in the room. Staff were friendly. View of the water was very nice. Located near some restaurants.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinWormull, General Manager at Conrad Miami, responded to this review, January 21, 2013
Dear trojanheart05,

Thank you for your kind review. We are an excellent choice of hotel for the business traveler. Located in the business district of Miami, we are within walking distance of some of the top financial firms, restaurants and local neighborhoods.

If your business travels bring you back to Miami, we will look forward to your return visit. If there is anything I could do to assist with your future reservations, please do not hesitate to ask.

Kind Regards,

Stephane Mercier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 7, 2013

Stayed overnight as I was travelling onto the Caribbean. Was upgraded to a suite and it was truly outstanding. We were given a corner suite with an enormous living room, a bedroom you could get lost in and a shower that was truly outstanding.

Service was outstanding. Room service menu seemed a little limited though.

The guys working as bell-boys were world-class and set the tone of the hotel the moment you arrive.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinWormull, General Manager at Conrad Miami, responded to this review, January 11, 2013
Dear Trini007,

Thank you for your outstanding review and thank you for acknowledging our “world-class” bellmen. Our Conrad Team Ambassadors strive for a service that is prepared and personalized for each guest. I am happy to know that your Conrad experience was so exceptional.

If your travels to the Caribbean bring you back through Miami, we will look forward to your return visit. If there is anything I could do to help with your future reservations, please do not hesitate to ask.

Best Regards,

Martin Wormull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 6, 2013

My parents, husband and I stayed here before and after a great week in The Keys. It is in a great location. The staff are very service oriented, a very good breakfast as well as a decent gym. We used the tennis courts and pool - both a good amenity.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinWormull, General Manager at Conrad Miami, responded to this review, January 11, 2013
Dear JHecht712,

Thank you so much for your great review. I am absolutely thrilled to know that you had the opportunity to use our tennis courts. We are one of the few hotels in Miami with tennis courts and ours are located on the rooftop surrounded by the Miami skyline. With the pool next door, you can play a game of tennis and afterwards, enjoy a refreshing cocktail poolside.

If your travels should bring you back to Miami, we will look forward to your return visit.

Best Regards,

Martin Wormull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, Arkansas
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 1, 2013

Our room at the Conrad was comfortable and clean. The overall feel of the hotel was nice and was what was to be expected for that level of property. The add-on items were overpriced. Breakfast was good but at $30 each for a simple buffet you can do much better. The bar was also overpriced, for example one cosmo and one hennesy were over $40!!! Also the $15 per day internet fee was typical and excessive when you can get free wifi anywhere. I would consider other options next time we visit Miami.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinWormull, General Manager at Conrad Miami, responded to this review, January 4, 2013
Dear tdfayar,

Thank you for your stay at the Conrad Miami and thank you for taking the time to review our hotel. I am happy to know that on this occasion we met your expectations for service and accommodations although I am disappointed you will not be returning for a future visit.

Please know that we value your guest experience and on the chance you may return, please feel free to contact me directly if there is anything I could do to help with your future reservations.

Kind Regards,

Martin Wormull
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Miami
#7 Luxury Hotel in Miami
#7 Spa Hotel in Miami
#8 Business Hotel in Miami
#9 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Conrad Miami 4*
Number of rooms: 260
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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