Other reviewers have mentioned the confusing 25th floor sky lobby and it can be confusing. If you can get past hitting the down button on the elevator from the main lobby to reach your room you will find a stylish and comfortable guest room. The telescope in the room was an interesting addition but it was the quality, contemporary furnishings that impressed. The staff is professional but still friendly. The pool is large but needs a full time staff member to keep up with towels and messy guests. Room service was excellent; the food was thoroughly enjoyable. It doesn't match the nearby Mandarin Oriental but it surpassed the costlier Viceroy.