Started out with hassle of confirming the conference rate for the room; Conrad admitted to the reservation system being down for three days+, they would not honor the rate. After several calls to the hotel, and the general manager not available for assistance, we had to settle to a higher room rate. I even spoke to the show organizers; they indicated they were not informed of the shortage of 'alloted' rooms. a kind of problem that leaves a bad taste in you mouth, before you even get there. rather than resolving the issue with the conference, the attendees were placed in between.
Unless taxi drops you at the entrance, you may not find the hotel entrance, subtly marked, Once you enter the elevator, the aromatherapy starts and as you enter the lobby on 25th floor, high level of service is obvious. All prices are norm for this class of hotel including a room service of vanilla ice cream at mid night (with delivery charge) came out to $17. Nice lobby balcony over looking the harbor with limited view - blocked by the condo (in front of the hotel toward the ocean) is still refreshing. Noir restaurant was reasonably nice but due to menu change (the following week) several dishes were not available.
A noticeable hassle about this hotel is that the lobby is on 25th floor - it is the central hub; To get to your room from the entrance or meeting room, one has to go through the lobby on 25th. this was unnecessary since there are concierge on the ground level as well as the bell captain and bellhops surrounding the entrance.
if you like openable windows in your room; this is not one to choose.
not much nearby (financial dist) for simple items like aspirin; need to take a taxi to get to the nearest store.
all in all it was a nice experience, but not quite a 'WOW.