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“City getaway” 5 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #13 of 129 Hotels in Miami
Huntsville, Alabama
Top Contributor
50 reviews 50 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
“City getaway”
5 of 5 stars Reviewed September 13, 2011

This was a great staycation. Although the hotel is in the downtown area, it lets you feel like your staying in a luxury apartment. The pool is on a open deck where you don't feel like your in the city. Great stay

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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977 reviews from our community

Traveler rating
    514
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    98
    45
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
Kaiserslautern, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2011

I've literally traveled the world and must share that this hotel was the best hotel I have had the privilege to reside.

Service- Prompt, Polite, Polished, Courteous, Out of the way helpful....I felt like I was a king!
Food- Amazing! I went back to the hotel restaurant my last night because it was that good!
Room- Clean, Comfortable, and Convenient.....reminded me of home

Room Tip: Just ask :) They will bend over backwards to give you the best. A smile, thank you, and appreciati...
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  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 27, 2011

We chose the Conrad because we believed that it was a top of the line Hilton property. Our experience with Hilton's has generally been great previously (we stayed in the Hilton in Sandton, South Africa and never had a better experience)

Unfortunately this wasn't the case with the Conrad. There was no concierge floor and virtually no benefits to being a Gold Hilton Honours member. When we checked in the front desk very reluctantly gave us two tickets for drinks in their restaurant/bar and let us know that we had been upgraded to a 'Bayview" room. We were on the 22nd floor and our upgrade was to a room right next to the elevator with a filthy carpet - but we could see water!

Our next surprise was when we came to the bar that first night to use our drink tickets. The drinks were free but the automatic 18% gratuity (I must admit that they do write on your bill that the 18% can be adjusted - just tell the server to raise or lower it) based on the very high cost of the drinks was added onto the bill.

We were staying at this property for 9 nights and we felt too awkward to tell the server to reduce the tip to a more reasonable level.

Silly us - with a built in tip the service was rude, and just about non-existent. One evening we sat for close to 30 minutes waiting for someone to take our drink orders in a basically empty bar. And when we did get the drink it was slapped down on the table.

As Hilton Gold we did get complimentary breakfast buffets and the food was quite good but the service was identical to the evening bar service.

After a couple of days of tolerating this I finally went to the front desk to voice my concerns. There were many apologies.

And the next day when we came back to the room after our afternoon jaunts there was a cheese plate waiting for us compliments of the manager with a note apologizing for our poor experience.

The cheese plate had the same effect as the room upgrade - a great effort but poorly thought out - the cheese was delicious and tasty - and it left an odor in the room that we never really did get rid of - fortunately neither my wife nor I are lactose intolerant.

The next morning breakfast was a different world - we were greeted by name, the waitress couldn't do enough for us, they found a Canadian supervisor and had him come over to chat us up - wonderful

Wonderful that is until a few days later when the morning crew basically changed and the service and attitude went back to what seems to be normal in this hotel - rude and flippant.

When anyone at the front desk recognized us we were asked how the stay was going and each time we related our experiences - good on some days and poor on others.

Having stayed for an extended period and having such a poor experience I expected to have something happen at the front desk upon checkout - a free night, extra points - something, anything to indicate that the organization cared about our experience in their building. I was not surprised to find my bill intact and in fact with a mistake on it - somehow or other they mistakenly charged us for breakfast one day - strange in that every other day we stayed there the only charge for breakfast was that 18% gratuity of $8.64 on a complimentary breakfast!

The Conrad looks beautiful, seems to be well designed and organized but that is all superficial - from the beautiful, thick, embroidered towels that simulate wax paper when you try to dry with them to the 25th floor bar balcony (filled with smokers)

We'll look for another place to stay when we come back to Miami.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conrad-Miami-Hotel, Public Relations Manager at Conrad Miami, responded to this review, August 31, 2011
Dear Valued Guest,

Thank you for your recent review of Conrad Miami. We appreciate you taking the time to provide us with your feedback regarding your recent stay. It is through these opportunities that we can learn and improve our operation.

We are disappointed to learn that on this occasion we did not meet your expectations or our standards with regards to the overall service. We are truly sorry with your experience with the room condition and the quality of service provided by our team members. Please be assured that we have reviewed your comments and taken the necessary steps to correct the deficiencies.

When your travels bring you back to Miami, we hope that we will have the chance to welcome you again in order to regain your confidence. Until then, we remain at your disposal.

Sincerely,

Natalia Cotarelo
Marketing Manager
________________________________________
Conrad Miami
Espirito Santo Plaza
1395 Brickell Avenue
Miami, Fl 33131
Office: 305.503.6550
Fax: 305.503.6540
natalia.cotarelo@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Cities, MN
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2011

Stayed two nights for a business trip and got a pretty good rate to stay here in August 2011. The hotel is beautiful with extremely nice staff and customer service. The views of Biscayne Bay are great to see out of the window.

The rooms are really comfortable with nice ammenities. Do be prepared for higher prices for room service and the restaurant/bar. There are many restaurants surrounding the hotel, but with the same price tags so it must just be the thing down there. A 22% gratiuity is added to all food charges, so you know.

I'd stay at this hotel again due to the comfort and service...as long as the expense report isn't given too much grief.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
98 reviews 98 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 20, 2011

I stayed at the Conrad Miami for 3 weeks on an extended business trip. The service was great, the staff was very friendly and after a few days they all recognized me and greeted me. The rooms are spacious, with great amenities (I love the Illy espresso maker), and great housekeeping. The valet and concierge staff were very friendly as well. Will stay there again in the future. The gym facilities are clean and the area is perfect for runners. I had a Spa appointment and the technician was great.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2011

I stayed here in August for a night and I have never experienced more attentive staff. The hotel is gorgeous and you can tell that they pay close attention to detail. Even though I arrived at 8am to the hotel, I was given a complimentary early check-in in no time. When it was time to leave I felt really sad that I was leaving the hotel and I promised myself that I would be back and I will! If you're planning on staying here make sure you bring dollar bills because you will be tipping a lot and check out the bathrooms at the lobby. They.are.awesome.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 13, 2011

Parking was a bit pricey but the staff is awsome.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Miami
#7 Luxury Hotel in Miami
#8 Business Hotel in Miami
#8 Family Hotel in Miami
#9 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Conrad Miami 4*
Number of rooms: 260
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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