I begin by saying that I have been in the international hotel industry for almost 3 decades. I consider myself to be objective and often overlook insignificant problems. In this case I cannot.
Check-in: We arrived at this resort after having spent two nights in a motel of lesser category. My conclusion: we were much better treated and were offered better service in the lesser category. I'll explain. Upon arrival we were greeted rudely and as if we were more of bother than an asset. The front desk personnel are scandalously rude. They don't look at you when speaking and don't afford you a greeting upon arrival. When asking for information, they answer as if you are bothering them. The valet service mentioned is virtually non-existent. We loaded our luggage onto trolleys and brought them ourselves to our rooms both on arrival and departure. Please note that I asked for this service upon departure. The answer at the front desk was, "you can have a trolley in the corner". This, instead of saying, "we'll send someone up immediately". Disappointing.
Accomodation: The room was clean and orderly but lacks in services such as a minibar. Something found in most lesser category hotels and motels. The wireless internet service is available ONLY upon request and only after you pay just under 10 dollars for 24 hours. This, however, is for only 1 device. This means that if you have more than 1 pc you'll have to pay 10 dollars for EACH device. Talk about nickel-and-diming guests!! When I did request this service over the phone to the front desk the answer was complete but rude and uncaring as if I had once again infringed on thier personal space.
Food services: We chose to dine at the buffet restaurant, looking for something easy and varied. What a mistake! The food was bland at best. Without wanting to exagerate, I have eaten better in fast food establishments, though I do not often frequent fast food establishments. I sensed, once again, uncaring attitudes and rudeness in the personnel in this restaurant.
Two other negative notes: 1. the stench of cigarette smoke permeates the entire lobby as smoking is permitted. There are non-smoking areas but the common areas of the hotel are the ones for smoking and not vice-versa. Result: our clothes stunk of smoke just from passing through the hall to get to the restaurant. 2. Security personnel often stared down customers making us feel uncomfortable and unwanted. This happened above all at our arrival. There was a security woman who stared me down when I walked in to join my party. I stared back at her inviting a response but she didn't say anything.
My conclusion: stay away from this unorganized, rude, bad smelling and bad tasting resort and enjoy your stay in the area in a lesser category hotel or motel. You won't regret it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.