My two young daughters (9 and 11) and I stayed at the Four Seasons Miami this past Presidents' Day weekend, and had a positive experience overall. Unlike some other reviewers, we found all the staff to be friendly and pleasant. Our one-bedroom suite was spacious and comfortable, the FREE rollaway bed (the Ritz-Carlton Key Biscayne charges $50.00 per night for a rollaway!) and pullout couch were always promptly made up or put away when we called Housekeeping, and all the food was great, whether room service, poolside lunches, or Acqua Restaurant. The two-acre pool deck off the lobby is amazing and gorgeous, though windy -- you're seven stories up, so maybe that's why. We spent nearly the entire weekend on-site, since the pool deck is so pleasant. Be aware that this hotel is on a street with no shopping and only two restaurants close by -- everything else seems to be office buildings, so to have something to do, you have to take a cab somewhere.
Two complaints: First - the hotel write-up brags about having three pools. In fact, only two are available to hotel guests: the other large pool is exclusively for the use of condo owners in the building. Why not advertise as many pools as you can see from the property, since that's as much use as you'll get out of the ones beyond the two actually open to guests?
Second, the spa/salon menu on the website advertises a private room for mother-daughter (or other twosome) services such as pedicures. Wanting to give my daughters a treat, I scheduled simultaneous pedicures for the three of us, and had to call the salon at least four or five times while they worked to find a time that all three of us could be in the private room. When we arrived (early in the morning because that's the only time they said we could be accomodated), one of the three pedicure chairs was already occupied by an older gentleman, whose pedicure lasted the entire time my daughters were getting theirs. I skipped getting my pedicure to avoid having my daughters sit around and wait for me, and told the receptionist I was dissatisfied with not getting the advertised and booked mother-daughters pedicure. She passed the message along to the manager, who was not present, but it was clear they didn't really care, and I was never contacted by anyone (nor was anything done to mollify me). The pedicures cost $65.00 apiece and were not nearly as thorough as the ones we get at home for about one-third the price -- definitely not worth the money, but the whole idea was to have a special experience with my daughters, which I didn't.
Other than these two things, the hotel is very nice and worth a stay.
- Official Description (provided by the hotel):
- Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more less
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- Also Known As:
- 4 Seasons Hotel Miami
- Four Seasons Miami
- Miami Four Seasons