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“Great location” 5 of 5 stars
Review of Four Seasons Hotel Miami

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Four Seasons Hotel Miami
5.0 of 5 Hotel   |   1435 Brickell Ave, Miami, FL 33131 (Downtown)   |  
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Special Offer
Third Night Free!
Ranked #7 of 129 hotels in Miami
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great location”
5 of 5 stars Reviewed December 10, 2013

Great business hotel in the heart of the financial district. Service was impeccable. We were pleased with the service at edge steakhouse. Joanna our server there was very polite and attentive. She went above and beyond to make sure we had the best meal and wine pairing in the house. We will definitely be back for a longer stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 31, 2013
Dear Strictly_business171,

We're glad to hear you had a wonderful trip to Four Seasons Hotel Miami, and that you were happy with the service you received. Your feedback is greatly appreciated, as it's our way of ensuring our guests are truly satisfied.

I will be sure to congratulate Joanna and advise her managers on how well she's attending to our guests.

We hope to see you again soon.

Sincerely
Dan Normandin
GM
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769 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Kitchener, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 7, 2013

The front desk staff were slow to respond to us standing at the desk, did not know how to check for a room upgrade, and generally didn't know the answers to random questions. The concierge was not knowledgeable about the area. Little 5 star things like doors opening automatically and servers quickly serving their guests were non-existent. One day we left our room at 9am and when we came back at 4pm, it was still unmade. We were sent a bill after our stay for unnamed charges, and so, I had to go back and forth to determine what the charges were, and then determined they were minibar charges that were not ours. There was always an overabundance of staff in the main car entrance, and out of four people you were lucky to have one look your way and offer to help. Not a four seasons experience.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 9, 2013
Dear Sharoon1234,

Thank you for staying at Four Seasons Hotel Miami and taking the time to share your feedback with us. I regret to hear that your visit to the hotel did not meet your expectations, as we strive to deliver the best experiences for our guests.

I'm sorry to hear about the delay in service at the front desk and the challenges you experienced with the concierge, housekeeping and with your folio. I've shared your feedback with the team, in hopes of continuing our goal of offering our guests the most pleasant experience when staying at the hotel.

We hope we have the opportunity to welcome you again, so that we can rectify the opportunities you faced and earn your trust and confidence in us again.

If you'd like to discuss further, please feel free to contact me at the number below.

Sincerely,
Dan Normandin
General Manager
(305)381-3026
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Sao Paulo, SP
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 5, 2013

it is a perfectly suitable fancy hotel, as long as you are on a business trip. I had a very nice suite, beautifull ocean view, quiet and comfortable. But, if you are up to party on the south beach vibe... well, you will be disapointed. It is a long drive to Miami Beach, and Downtown is... downtown.
Anyway, Four Seasons is always correct about everything it offers to their guests, and it is not different here. Just remember, you won't be at the beach. Last thing: concierge is greeeaaaat.

Room Tip: ocean view room!
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 9, 2013
Dear Neurologist,

Thank your for staying with us during your recent visit to Miami and taking the time to tell us about your great stay.

I'm happy to hear that you enjoyed the views from your room, and that the Four Seasons experience met your expectations. We're very grateful to have such a wonderful concierge team, and thrilled that they were able to assist you during your recent visit.

We look forward to having you as our guests again soon.

Warm Regards,
Dan Normandin
General Manager
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cancun
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 4, 2013

I left the room at 830 am and at 3 pm when i returned the room WAS NOT made. It is incredible that a hotel of this category has NOT the personel to make up the rooms a a DECENT HOUR.
I had to go to the front desk because the hosekeeping service answer me that they will do THEIR BEST to send somebody but not promising anything before 4 pm!!!!

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear Alejandrocancun,

Thank you for taking the time to provide us feedback during your recent stay. I want to extend my apologies for the unfortunate mishaps you experienced with housekeeping during your visit.

We strive to provide nothing less than the best service, and regret that we fell short of our goal during your stay. We value our guests' feedback, and will take this information and share with housekeeping, so that given the opportunity we may welcome you back, we regain your confidence and trust.

Should you wish to discuss further, you may contact me at the number below.

Sincerely,
Dan Normandin
General Manager
(305)381-3026
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2013

Great hotel in the Brickell neighborhood of Miami. Walking distance to restaurants and nightlife and a short drive to South Beach. My suite had a great view, was nicely appointed and of course, the bed was amazing! Had drinks and small plates with a group in the bar EDGE and was quite pleased with the menu choices and presentation. YUM! The staff was friendly, professional and very accommodating, as usual. Everything about this hotel is exactly what I have come to expect from the brand.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 9, 2013
Dear OhSnap7,

Thank you for taking the time to share your wonderful experience at Four Seasons Hotel Miami. We appreciate you being our guest during your family trip and sharing your feedback with us.

I'm glad to hear you were pleased with your room and view, as well as the offerings in EDGE Steak & Bar.

We hope to have you as our guest again soon.

Warm Regards,
Dan Normandin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2013

I slept like a baby and my baby too !! The staff was very cordial allways very personal and great service a little bit expensive the room service and not so great the food . The room was very comfortable and the guys in the valet parking with great disposition .

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear Arigarza,

Thank you for staying with us and sharing your experience. I'm happy to hear our team provided you with personalized service, something we strive to do with every guest.

I regret to hear that the room service offerings and the valet experience did not meet your expectations. I will speak with the team, as we always strive to deliver the best products and experiences, and make the most positive impressions on our guests.

As mentioned earlier we take guest feedback seriously, and we hope we have the opportunity to welcome you back to regain your confidence in us.

Sincerely,
Dan Normandin
General Manager
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Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

Great hotel with incredible staff. Everyone here wants to make your stay memorable. The service is superb. The rooms are extremely clean and the view is just perfect. Took my Girlfriend here for her BIrthday and she loved it! They really took down that it was her birthday because everyone that found out who we were, wished her a happy birthday:). IN a great location with great food. Will definitely be staying here again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear Scott L,

I'm thrilled to hear you had a wonderful time at the hotel, and that the team delivered a memorable experience for you and your girlfriend on her birthday.

Thank you for staying with us and sharing your most-valued feedback.

We hope you'll visit again soon, and celebrate many more special occasions with us.

Warm Regards,
Dan Normandin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Miami

Address: 1435 Brickell Ave, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Miami
#5 Spa Hotel in Miami
#5 Luxury Hotel in Miami
#6 Business Hotel in Miami
#7 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Miami 5*
Official Description (provided by the hotel):
Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more   less 
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Also Known As:
4 Seasons Hotel Miami
Four Seasons Miami
Miami Four Seasons

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