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“Great hotel with incredible staff. Will definitely be staying here again!” 5 of 5 stars
Review of Four Seasons Hotel Miami

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Four Seasons Hotel Miami
5.0 of 5 Hotel   |   1435 Brickell Ave, Miami, FL 33131 (Downtown)   |  
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Special Offer
Third Night Free!
Ranked #7 of 111 Hotels in Miami
Certificate of Excellence 2014
Fort Lauderdale, Florida
1 review
1 helpful vote 1 helpful vote
“Great hotel with incredible staff. Will definitely be staying here again!”
5 of 5 stars Reviewed December 2, 2013

Great hotel with incredible staff. Everyone here wants to make your stay memorable. The service is superb. The rooms are extremely clean and the view is just perfect. Took my Girlfriend here for her BIrthday and she loved it! They really took down that it was her birthday because everyone that found out who we were, wished her a happy birthday:). IN a great location with great food. Will definitely be staying here again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear Scott L,

I'm thrilled to hear you had a wonderful time at the hotel, and that the team delivered a memorable experience for you and your girlfriend on her birthday.

Thank you for staying with us and sharing your most-valued feedback.

We hope you'll visit again soon, and celebrate many more special occasions with us.

Warm Regards,
Dan Normandin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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939 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
Houston, Texas
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2013

This is a great hotel - this is my 3rd stay here and every time has been the same. Service is excellent, hotel layout is good, location is good with access to a number of other restaurants, bars etc within walking distance. Great gym with everything you can ask for. Didn't use the pool this time as the weather was not great but have in the past and was very good. Ate in the hotel one night, service, food, ambience very good. Things that could be improved - a little quicker service in the bar area, especially when it is very busy. We also asked for a recommendation of a nearby restaurant for dinner one night from the concierge - it was not great and we should have stayed in the hotel.....

Room Tip: We got a suite, which was spacious with a separate bed for our daughter - recommended.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear GMac36,

Thank you for continuing to stay with us when visiting Miami, and taking the time to share feedback. We're happy to hear you had a wonderful experience and enjoyed everything from the guestroom, hotel layout and location. It's unfortunate the weather was not cooperating during your stay and you didn't have the chance to enjoy a little poolside relaxation. Hopefully next time.

I regret to hear that the speed of service at the bar did not meet your expectations. I've shared your experience with the restaurant manager, as we strive to deliver the best levels of service.

We hope a visit to Four Seasons Hotel Miami is in your near future, so we have the opportunity recover from your past experience at the bar.

Sincerely,
Dan Normandin
General Manager
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Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

wonderful rooms and great room service in addition delicious food and unique staff. Also it is in the best neighborhood in miami. You can spend a quality time in the spa. I recommend this hotel very much. Don' miss it.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear Aalfrayanus,

We're happy to hear you had a wonderful time at the hotel, and appreciate that you took the time to tell us about your experience. Four Seasons Hotel Miami is located in the heart of Brickell and is surrounded by great dining and nightlife options.

We look forward to having you back again soon.

Warm Regards,
Dan Normandin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, England
Top Contributor
88 reviews 88 reviews
51 hotel reviews
Reviews in 55 cities Reviews in 55 cities
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed November 29, 2013

My wife and I stayed here for one night after late arrival in Miami from the UK.

We usually stay in the nearby Mandarin Oriental which is excellent but thought we would give the Four Seasons a try for a change. We were not disappointed and would not hesitate to stay here again. Probably not the best Four Seasons in the world but nevertheless a first class hotel as you would expect and we had no complaints whatsoever.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear EssexBoy,

Thanks for choosing Four Seasons Hotel Miami and sharing your experience with us. We hope you'll visit us again the next time you're in Miami.

Sincerely,
Dan Normandin
General Manager
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Potomac, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2013

We always love the solicitous, friendly, professional front desk at the Four Seasons. It's not always the case because it's getting harder to find service-hearted people in some locations. But Miami is over the top. First, our flight didn't leave until late, so the staff facilitated our beach trip after we checked out - arranging for us to borrow towels and assuring us that we could return to freshen up.

The pool staff, in particular one young, blonde female attendant (whose name I didn't record) on duty the afternoon of the 17th, went above and beyond making us feel at home - setting us up, promptly bringing us drinks and later food.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear Tmortgan,

Thank you for staying with us during your recent visit to Miami and sharing your wonderful experience with us. I'm glad to hear our team was very attentive and turned what can be a very frustrating situation, into a positive experience by facilitating a beach excursion after finding out your flight had been delayed.

We look forward to welcoming you back to our urban resort again soon.

Warm regards,
Dan Normandin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Top Contributor
82 reviews 82 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 26, 2013

I stayed at the Four Seasons Miami during my Fiance's work function. The rooms are great with big beautiful bathrooms and very comfortable beds. The service was "exceptional", catering to every one of your possible needs. The hotel is located right in the middle of downtown so if you're going to Miami on Business this is a great place to stay. The pool was beautiful and very well maintained. I was very surprised at how nice the pool was given this is a Down Town location but then again, Miami is right on the water. I would highly recommend this hotel if you're going to be in Miami.

Room Tip: Ask for a water view because there isn't much to see but tall buildings if you don't.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, December 6, 2013
Dear RRRedford,

Thank you for staying with us during your recent visit to Miami, and for taking the time to share your experience with us. I'm happy to hear you enjoyed the 7th floor pool terrace, it truly does feel like an urban resort in the heart of the city's business and entertainment district.

I'll be sure to share your comments with the team and praise them for ensuring the hotel is kept to our high standards, resulting in positive guest experiences.

We hope you'll visit us again soon.

Sincerely,
Dan Normandin
General Manager
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Ottawa, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 24, 2013

This was my first stay at a Four Seasons hotel. Unfortunately, it did not meet my expectations. I am changing my mind about staying at the Four Seasons in Bangkok later this year based on this experience. I will consider the Mandarin Oriental instead and similar establishments.

Its location in the financial district is definitely not for tourists and most restaurants are several blocks away. Very few services - except for ATM's of course since it's in the financial district - are available near the hotel. On a positive note, it is located close to the Vizcaya and Seaquarium. The free trolley has a stop in front of the hotel, and the Metromover "Financial District station" is a short walk away. However, take good note that it is very far from Miami Beach, or any beach period.

The service was generally professional and cordial.
As said by an other guest, the towels and bathrobes are cheap and feel rough on your skin. They have a strong odor of some disinfecting product, "Days Inn style".

Room cleaning service was unreliable. We had no cleaning service on a Sunday; they had about 7 straight hours to make our room, so no new towel, soap or anything else for 2 days. On an other day, we did call so that someone comes to make the room because of the same scenario repeating. We played tag like this with the cleaning staff the entire week, but nothing seems to be to their liking.

The Internet is awfully slow: wired and wireless.
The water pressure is weak, and the hot water in the bathroom is screaming hot.

There is no coffee maker in the room: If you want to drink coffee in the morning, you have to get dressed and go down to the lobby to get one. The choices are: regular, decaf, and hot water. No, there is no coffee shop in the hotel or in the area.

If I'd absolutely have to stay in this area again, I would definitely book at the Conrad (by Hilton) next door. Overall, the hotel is average, and only recommended for business trips.

Room Tip: A "City view room" also means that your room will be about half the size of a normal room...
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, November 25, 2013
Dear TravelRealPrincess,

Thank you for sharing your feedback regarding your recent visit to our hotel.

I'm sorry to hear of the challenges you had with housekeeping, and that your room was not refreshed as you had anticipated. I've shared your comments with our team, so that future guests do not experience the same opportunities as you did. We strive to achieve the highest level of service and offer quality products for our guests, and regret that we fell short of our goal with you.

As you mentioned we are not a beach destination, but our concierge team has developed a program to assist guests looking to discover Miami and everything the city has to offer, with personalized itineraries based on what guests are looking to experience while visiting. We also have a new all-electric Tesla as a house car to take guests to nearby destinations including Vizcaya and the Seaquarium.

As mentioned above, we truly value guest feedback and strive for all of our guests to have a truly memorable experience. Should you wish to discuss your concerns in more detail, please feel free to contact me at the number listed below.

Given the opportunity, we hope we can welcome you back to the hotel and regain your trust and confidence in the Four Seasons brand.

Sincerely,

Dan Normandin
General Manager
(305)381-3026
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Additional Information about Four Seasons Hotel Miami

Address: 1435 Brickell Ave, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Miami
#4 Business Hotel in Miami
#6 Luxury Hotel in Miami
#8 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Miami 5*
Number of rooms: 221
Official Description (provided by the hotel):
Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more   less 
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Also Known As:
4 Seasons Hotel Miami
Four Seasons Miami
Miami Four Seasons

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