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“Our first stay at the Four Seasons” 4 of 5 stars
Review of Four Seasons Hotel Miami

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Four Seasons Hotel Miami
5.0 of 5 Hotel   |   1435 Brickell Ave, Miami, FL 33131 (Downtown)   |  
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Ranked #7 of 129 hotels in Miami
New Smyrna Beach, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Our first stay at the Four Seasons”
4 of 5 stars Reviewed October 20, 2013

We arrived and were greeted by the valet and bellman. I told them I was checking in and they took my bags and told me to go to the 7th floor. I found it odd that my bags didn't follow me as I went to reception to check in. Check-in was fast and very friendly. He handed me my key card, told me which room I was in, walked me down the hall and pointed me to the elevator?? Nobody showed us to our room, and still my bags are nowhere in sight. We arrived to our room, which was definitely 5 star. The room was very upscale modern, with plenty of room. His and her closets were a plus. No balconies was a bummer, but we knew this coming in. 10 Minutes go by and still no bags and nobody has been to our rooms to make sure we have everything we need. I had to actually call down to find out where my bags where, and they finally arrived about 20 minutes after check-in. Great down town views. The pool area was beautiful, well maintained and very tropical. The pool staff was very friendly, but we had to ask them for service. We were passed several times by staff members, before finally stopping one for service. We lounged by the pool for about 4 hours and were offered great smoothie shots about 30 minutes after arriving. But then we never saw one again. The bar staff was very accommodating and very friendly. The frozen drinks were a blessing. The Edge Steakhouse was the place we ate at most. The food was cooked to perfection and the drink menu was unusual and crafted with finesse. We ate there 4 times and received the same excellent service every time. The room service was very good, but could have been faster. It may be the size of the hotel, or just their location in the largest building in Miami. But, with that being said, it still could have been faster. The same goes for ice service to your room. There are no ice machines for your use, so you must call every time you need ice, which for champagne drinkers is often. Valet service is fast, and never waited for my car...but the price is a little high. The only thing it needs tighter security. All I did was walk up to my car and someone handed me the keys. What if it wasn't my car? Nobody asked me for my valet ticket for proof that this was my car. In a hotel this size, and being our first time, it would have been nice to have guest services show us around. At times we felt a little lost, and wish we would have had the grand tour first. Overall we had a wonderful stay, but I wish I could have given this hotel an Excellent review. Some things need to be tweaked and a little fine tuned, but I would stay again with hopes of that 5 star service that I expect from the Four Seasons.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, November 5, 2013
Hi Thomas R,

Thanks for choosing to stay with us during your trip to Miami. We're glad you enjoyed the views and the amenities, including the award-winning Edge Steak & Bar. We appreciate the comments on the promptness and attentiveness of the hotel and valet team. We understand the value of guest comments and strive to use them as a tool to always exceed our guests' expectations.

Please join us again, the next time you are visiting Miami.

Warm regards.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 16, 2013

After suffering a long drive off the Keys it was great to step into a real service driven and quality hotel. Great rooms, great location and great views! Bed was one of the most comfortable i have slept in. Valet prices steep!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2013

I traveled to Miami on Business and ended up staying at the Four Seasons Miami for two nights. I have become accustomed to excellent service at Four Seasons Hotels and this property did not let me down. To me, it was equivalent to their cross town rival the St. Regis, though the Four Seasons is a lot more affordable. The biggest differences are The St. Regis is on the water and Four Seasons is not. I like the very large pool area at the Four Seasons as I personally am not a beach person. Also, they give you access to the Sports Club / Los Angeles which is located inside the hotel. This is the nicest and most well equipped hotel gym I have ever experienced anywhere. I would definitely stay here again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwood, Indiana
Senior Contributor
35 reviews 35 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2013

We stayed at this hotel because we were attending a wedding held at the hotel. It was a lovely venue and the staff was awesome. Laura, one of the servers at our patio farewell brunch made a perfect cup of coffee appear out of nowhere and hats off to Ruben at the Concierge desk. The rest of the staff was attentive and responsive, as well. This is a "definitely recommend" although it is more expensive a hotel than we would typically frequent.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, November 5, 2013
Good day, mpearl2012,
Congratulations to the lucky bride and groom! We're happy to hear you enjoyed your time at our urban resort and the team was very attentive in anticipating your needs. Reuben and the rest of the concierge team are great and are true experts on everything to do and see in Miami.

Come visit us again soon.

Cheers!
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Top Contributor
111 reviews 111 reviews
13 hotel reviews
Reviews in 44 cities Reviews in 44 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 12, 2013

We stayed at this hotel for a family wedding and the staff catered to our every need. You really can't get better service. The room was beautifully appointed and the bed was as comfortable as could be. The wedding was beautiful, the food delicious and the staff unbelievable. Who could ask for more?

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 10, 2013

Many people say...location... location... location...
Location is Prime...and to have an excellent staff... that is PRIMO.
Visiting the Four Season Hotel in Miami is like returning Home. That is how the staff makes you feel. You feel welcomed and cared for in a very special way. Access to the fitness center on this visit made a world of difference. I was able to use up some down time during a rainy afternoon in a marvelous state of the art gym. The friendly bar servers were very informed on hotel services and local venues as well. It is great that I have so many "homes" as Four Seasons Hotels.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, November 5, 2013
Hi PuertoRicoLOLA,

We're glad to hear you feel like home when visiting the Four Seasons Hotel Miami. We pride ourselves on our attentive and personalized service, and are excited to hear wonderful guest feedback such as yours.

We look forward to welcoming you back home soon.

Warm regards.
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Epsom, United Kingdom
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 8, 2013

My girlfriend and I stay at the four seasons Miami for 6 nights to celebrate her birthday, we booked a deluxe bay view suite on the recommendation of Paulina in reservations, I emailed the hotel and the level of service before even booking was incredible. Paulina described the rooms, gave fantastic recommendations and made me excited about coming to the hotel. Upon arrival at the hotel our bags were swiftly taken to our room once we completed the check in formalities we were taken to our room which had one of the most incredible views over looking the ocean from both the living room and bedroom, where we watched sunrise a couple of times from our bed which I thought was pretty spectacular. The room itself is designed to a very high quality, good wardrobe space, immaculate house keeping and a fantastic bathroom with great organic toiletries. The hotel also sent some chocolate covered strawberries and an amazing chocolate cake with a happy birthday message for my girlfriend. Followed by lots of cards from Paulina who made my reservation to the manager of the hotel sending cards for my girlfriend which we both thought was a very nice touch. The hotel facilities are world class amazing swimming pools that's open 24 hours and one of the best health centres I have ever seen truly amazing. The concierge team are fantastic they helped out with all our requests in terms of going places, they even compile a special package for things that you are interested in you fill out a card with what interests you and you get a really cool individually designed package to what you want to do on your trip which I thought was very clever. The in room dining at the hotel is absolutely amazing and its like eating at a top restaurant the quality of food is so good. That also goes for Edge the restaurant bar with probably the nicest Tuna Burger and Lobster rolls imaginable. The breakfast is also absolutely amazing and is highly recommended. I cannot speak more highly of this hotel and will definitely stay here again when I am back in Miami.

Room Tip: Bay view room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSMiami, General Manager at Four Seasons Hotel Miami, responded to this review, November 5, 2013
Good day, MoSaloojee23,

First off, Happy Belated Birthday to your girlfriend. Thank you for choosing to celebrate with us. We're thrilled that you had a great experience from the moment you made your reservation. We look forward to celebrating with you again.

Warm wishes.
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Additional Information about Four Seasons Hotel Miami

Address: 1435 Brickell Ave, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Miami
#5 Spa Hotel in Miami
#5 Luxury Hotel in Miami
#6 Business Hotel in Miami
#7 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Miami 5*
Official Description (provided by the hotel):
Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more   less 
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Also Known As:
4 Seasons Hotel Miami
Four Seasons Miami
Miami Four Seasons

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