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Four Seasons Hotel Miami: Traveler Reviews

5.0 of 5
1435 Brickell Ave, Miami, FL 33131 (Downtown)
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Four Seasons Hotel Miami
Ranked #4 of 131 hotels in Miami
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505 reviews from our community

Traveler rating
    337
    108
    38
    14
    8
See reviews for
Families
109
 
Couples
164
 
Solo
20
 
Business
113
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Naples, FL
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
“My favorite downtown hotel in Miami”
5 of 5 stars Reviewed February 17, 2013 via mobile

This is my third visit to the FS Miami and it keeps getting better. Am here with my husband and we enjoy the adult sophistication of this hotel as well as the incredible staff. I called the concierge a few days ago for help with a dinner reservation off property and they confirmed one immediately at Oak Tavern, a Midtown spot. When I called the morning of to confirm directly with restaurant they had no record of my name. And they really didn't seem to care. (Needless to say, I won't ever go there) I contacted the hotel concierge and he (Walter) was apologetic and baffled. His concern was so great that he went out of his way to call in a favor at another restaurant on very short notice to get us in. He saved our night. Thank you Walter!

The staff at the FS restaurants (Edge and Bahia) are friendly and engaging. The food is very good. The rooms are large with amazing beds and beautiful bathrooms. The entire hotel has this amazing scent that I am going to the gift shop to find out what they use and buy it! Thnk you FS for another outstanding stay.

Stayed February 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice but staff needs some work”
4 of 5 stars Reviewed February 14, 2013 via mobile

Stayed here for a week. Rooms and public areas very nice, especially the pool and gym! Loved the restaurant and ate there every day for lunch or dinner as well as happy hour a few times (which has good deals on food and drinks). My husband was working a lot so I spent most of my time at the pool with a friend. Pool service was good for the most part. Sometimes it was hard to find servers because they also service the residents, who have a pool located away from the guest pools. There was one odd incident on our last day. We had just ordered breakfast room service when we heard a knock on the door. 2 big security people were there and said "we show this room as having no guest" and asked for my ID and proof that I was in the room. (Does the Four Seasons have "squatters" ?!? I had both my drivers lic and my confirmation that clearly showed we had been in the room for a week and were checking out later that day. Guess someone at the front desk accidentally checked us out the night before. No idea why and was surprised I did not get a call telling us what happened or an apology from the front desk or management. Still have not. And we are By Invitation frequent stay guests! Surprising mess for a Four Seasons.

Stayed February 2013
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Ask dtannenbaum about Four Seasons Hotel Miami
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TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review
February 21, 2013
Thank you for sharing your recent experience with us. We are glad to hear you enjoyed all our hotel and that your dining experience while at the restaurant was delightful. I am sorry for some of the service shortcomings you encountered while at the pool. I most sincerely apologize for the inconvenience and confusion that was caused with your guestroom reservation. If you would like to further discuss your concerns, please feel free to contact me directly at (305) 381-3035.

We hope to welcome you back in the future to regain your confidence.

Simon Pettigrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Par for the course”
5 of 5 stars Reviewed February 7, 2013

I recently spent 4 days here with a friend, where we spent some time exploring Miami after playing in a golf tournament in Fort Lauderdale. As somebody who spends @3 months out of the year travelling and will usually stay at this chain if it is available, I can easily state that this hotel is what I expected! Clean rooms with top quality furnishings and appliances, fantastic food (we ate at the steak restaurant and had room service for both breakfast and dinners), excellent fitness facilities (the outdoor pool was great!) and excellent concierge service summarized our experience. While this hotel provided the 5-star quality that I expect from the 4 Seasons, I do not feel that there was anything memorable about this particular location that will guarantee that I stay there next time I am in Miami as nothing beyond the OUTSTANDING CONCIERGE SERVICE stood out; the rooms were comfortable but fairly simple (i.e., compared with the I.M Pei designed NYC location), the fitness facilities were fantastic but at the end of the day it is still an external private gym (there is something to be said about the 'hotel gym' and the privacy that you receive there, especially when it is at a 4S) and I did not have any particularly memorable interactions with staff (beyond the concierge). Once you factor in the tip, the parking ends up costing @50$ a day and I always had to wait more than I would expect (albeit the wait was nice, as the runners were pleasant), so I didn't feel the parking was anything special.
Anyhow, I have nothing to keep me from going back, but neither do I have anything keeping me from looking into other luxury hotels next time I am in Miami.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review
February 18, 2013
Thank you for sharing your positive and constructive feedback. I am delighted to hear that you enjoyed the many features of our property including Edge Steak and Bar restaurant, our breathtaking pool, and Sports Club LA. We take pride in maintaining and continuously improving this beautiful property and we are very glad to hear that our property met your “5-star quality” expectations. Thank you for your kind words in regards to our room service and concierge department. We are truly fortunate to have so many great employees on our team; they make our hotel what it is today!

We truly pride ourselves on making our guests stay a personalized and memorable one. Upon your next visit, I hope we can have the opportunity and privilege to truly exceed your expectations.

On behalf of the staff, we look forward to welcoming you back in the near future.


Simon Pettigrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
“We LOVED this hotel. A fantastic place for a family to stay.”
5 of 5 stars Reviewed February 6, 2013

We recently spent the night at the Four Seasons Miami before taking a cruise. It was the best hotel experience we have had as a family. My 3-year-old-daughter was welcomed, embracced and spoiled by every member of the staff. The property is beautiful and the food is fantastic. We will be absolutely be heading back for a longer stay.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Amy R about Four Seasons Hotel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review
February 18, 2013
We're so happy you and your family enjoyed your stay at with us! Thank you for taking the time to write such a wonderful review. Four Seasons Hotel Miami is always focusing on new ways of making not only the parents stay a memorable one but the children’s as well. We are also thrilled to hear you enjoyed the fantastic food at Edge Steak and Bar.

We look forward to welcoming you and your family back for a longer stay.


Simon Pettigrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
1 review
“a nice hotel in a nice place with nice service”
1 of 5 stars Reviewed February 6, 2013

the location of the hotel is just fine. most rooms are with nice view. we especially like the sitting place at the windows. the food is good. the internal decoration is artful and enjoyable. well managed.

Stayed January 2013, traveled on business
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Ask JHT3128 about Four Seasons Hotel Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review
February 19, 2013
Thank you for taking the time to respond. We are happy to hear the view from your guestroom was treasured and that your stay there was relaxing. I am glad that you enjoyed your dining experience and our hotel.

We look forward to welcoming you once again.

Simon Pettigrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Miami

Also Known As:
4 Seasons Hotel Miami
Four Seasons Miami
Miami Four Seasons
Address: 1435 Brickell Ave, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Miami
#3 Luxury Hotels in Miami
#4 Business Hotels in Miami
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of the multi-million dollar renovation of the hotel last year, Edge, Steak & Bar offers a non-traditional, affordable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, two swimming pools, separate kids’ area, and a wading pool shaded by majestic palms. The hotel also features a 50,000 square foot fitness floor, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more   less 
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