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“Great staff” 5 of 5 stars
Review of Four Seasons Hotel Miami

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Four Seasons Hotel Miami
5.0 of 5 Hotel   |   1435 Brickell Ave, Miami, FL 33131 (Downtown)   |  
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Ranked #6 of 131 hotels in Miami
Bristol, United Kingdom
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
“Great staff”
5 of 5 stars Reviewed December 4, 2012

Just an overnight stay in this hotel. Fine in every way although our room (2117) was possibly coming close to the point when it would be be due a refurbishment, but we had a bargain price so can't complain.

Great location on Brickell Avenue, 10 minutes drive from Coconut Grove, Coral Gables, South Beach and anywhere downtown.

Fine meal in their Edge Steakhouse. Quality burgers and local beer.

There was a mix up about our luggage which went astray for a short but uncomortable period. They could not have been more helpful about sorting this out. When it was eventually located April, the head of security, offered to drive and meet me halfway down to Florida Keys to hand it over after her shift finished at 11 p.m., a 4 hour round trip for her. In the event this proved unecessary but what a kind offer!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review, December 7, 2012
We are glad you enjoyed our hotel and the great service provided from our team and your experience at Edge. We are fortunate to have great location, minutes away from many tourists’ attractions. I was so sorry to hear about the mix up of your luggage but very happy to hear that our team reached in such a positive way and tried to resolve the issue quickly. I hope the mix up did not inconvenience you too much and you had a safety trip home. We hope to welcome you again many times in the near future.

Simon Pettigrew
General Manager
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712 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Denver, Colorado
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 28, 2012

The staff tried very hard. Room is comfortable. Starting to look little tired. Only one pricey restaurant. Beautiful locaton. Pretty pool and nice workout room. Valet was excellent. Had to change elevators to get to room several times a day. No turn down service. I hate the tacky food for pay display, are we in a 2 star hotel? Staff was great.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review, December 19, 2012
Thank you for your review. We appreciate your feedback, it is very important to us. We are happy you liked our location and enjoyed the pool, Sports Club L.A, your room the service from our staff. I’m sorry for the inconvenience of changing elevators to get to your room. We hope you return soon in your next visit to Miami.

Simon Pettigrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamorada, Florida, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 27, 2012

My husband recently hosted his daughter's wedding there, and although it was affair, it was nice. The food was tasty and the staff was friendly. Hotel was very clean as expected. However, this hotel is more suited for business than a social affair.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review, December 7, 2012
Thank you for your feedback. We are glad you used our hotel for a wedding event. We are happy to hear that you received great service and enjoyed the excellent food, these are truly critical on the bride’s big day and I am glad we exceeded your expectations. We hope you visit us again.

Simon Pettigrew
General Manager
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Boise, Idaho
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 22, 2012

For our recent family trip to Miami we chose to avoid the loud, crazy South Beach hotels and stay at our default favorite -- Four Seasons. The Brickell Avenue location may seem out of the way, but is conveniently located for Heat games, access to Miami Beach (by car), and the airport (about 20 minutes away). Plus this neighborhood is alive with restaurants and safe walking districts. Consistent with its brand, this Four Seasons afforded quiet, comfortable sleep in ample size rooms (even for our family of 3), a great fitness center, and friendly staff. Service, however, was inconsistent and not what we typically receive from a Four Seasons experience. For example, the poolside and bell-stand service was helpful, responsive, and Four Seasons caliber, but some staff on the concierge and restaurant teams were uncharacteristically slow and less responsive than we've come to expect. We recommend this hotel overall and enjoyed our 5 days on the property. This was a good base camp for visits around the Miami urban area.

Room Tip: City view was fine, but water view would be great. Higher floors better.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review, December 19, 2012
Thank you for your positive review and for your loyalty to Four Seasons Hotels. We are glad to hear that you enjoyed our staff, facilities, and location. I truly apologize that the service received from our restaurant and concierge staff was not what you have been accustomed to at Four Seasons. Rest assured we take these kinds of details very seriously, and your concerns have been addressed with the appropriate individuals. We appreciate your feedback; it is invaluable to us as it allows us to focus on our training efforts and procedures. We hope to welcome you next time you are in Miami.

Simon Pettigrew
General Manager
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Carmel, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2012

This is in my opinion more of a Business hotel, which as it turns out was exactly what I needed. Service comfort and even good value this time. Not very many restaurant options but the one they had was excellent and the staff extremely attentive. If your looking for a place to be productive this is your spot. The gym is a real treat as well. Sports Club L.A. is about as well equipped gym as you can find.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review, December 7, 2012
Thank you for your positive review. I’m very glad you stayed at our hotel for your business trip and that you liked our restaurant and the service from our staff. We are glad you had the time to enjoy the Sports Club and that you found it well equipped and “a real treat”. We hope to welcome you again.

Simon Pettigrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia USA
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2012

Hadn't stayed at a 4 seasons before and had high expectations. Property was OK but certainly not super de luxe, one restaurant where 2 poached eggs for breakfast cost >$20.00. No comfortable lounge, so so snacks for the conference (coffee and potato chips?), continental breakfast consisting of commercial croisants Danish and sometimes fruit, not even yoghurt, not sure what the continent was! Comfy bed but very noisy dehumidifier. Had to specifically request a newspaper. Staff were fine.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review, December 7, 2012
Thank you for staying with us recently, we are very happy to hear that you enjoyed the service that our staff provided and your comfy bed. Your feedback is very important to us. We apologize for the noise that your dehumidifier caused; these are equipped with a switch that can be turned down or up when required. I am sorry to hear that the breakfast at the conference was not up to your expectations and that you found the breakfast pricing in Edge & Steak Bar to be high. I would like to sincerely apologize for your disappointments and the inconveniences caused by your experience. We hope that you visit us again in the near future.

Simon Pettigrew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Varazdin, Croatia
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 43 cities Reviews in 43 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 16, 2012

Its really a nice hotel, very well located, close to da Miami downtown. The stuff is also great and I had really nice stay in MIami. They also have free Wi-FI but limited to just one user per room, or just to one device per room. For more users or devices they charge extra. Rooms are clean and in good condition, ant the concerige makes a good job organizeing all the extras in and outside the hotel. I can just recommand this hotel !

Room Tip: Rooms to the ocean side have areally nice view !
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRODMIA, General Manager at Four Seasons Hotel Miami, responded to this review, November 20, 2012
Thank you for your kind review, we are glad that you had a good time in our hotel and enjoyed the room and the service from our staff. We are happy to hear that you recommend our hotel and hope you stay with us again in the future.

Simon Pettigrew
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Seasons Hotel Miami

Also Known As:
4 Seasons Hotel Miami
Four Seasons Miami
Miami Four Seasons
Address: 1435 Brickell Ave, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Miami
#4 Business Hotel in Miami
#5 Luxury Hotel in Miami
#7 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Miami 5*
Official Description (provided by the hotel):
Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more   less 
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