It’s a very nice hotel with extremely pleasant staff, but they lack attention to detail.
The room (Corner Suite) had very nice views of the pool and bay, and the hotel’s location was close to Bayside shopping area and AA Arena. When we checked-in, they had my last name wrong and my middle name misspelled, although I manually typed it when I booked online. I didn’t mind the wrong spelling as it’s no big deal but the awkwardness of the front desk telling me there was no reservation after a flight and long immigration line at MIA was not a very pleasant welcome. The front desk quickly realized the mistake and promptly provided me with the room keys, and gave my 3 year-old son a toy truck as a welcome present, which I really appreciated!! When we got to the room it was ready and obviously set for us (a kids welcome pack in the bathroom w/ cookies, a bottle of still water , and a plate of fruit was waiting). In my reservation, I requested a roll-away bed which was not in the room and I had to request it again. I was told there was a sofa-bed, and they figured that I wouldn’t need the roll-away bed!! I would have rather been told they forgot instead of them guessing my needs for me. When I was ready to check out, I had to request assistance with my bags 3 times. It took a good 45minutes for a bellman to arrive.
It was not a “bad” stay at all, but definitely did not feel like a Four Seasons!
- Also Known As:
- 4 Seasons Hotel Miami
- Four Seasons Miami
- Miami Four Seasons
- Official Description (provided by the hotel):
- Celebrating its 10th Anniversary this year, the Four Seasons Hotel Miami is located in downtown Miami. 221 Guest rooms and suites feature Miami flair and European-style luxury within an architecturally striking tower of glass and granite that reflects the dazzling Biscayne Bay. The crown jewel of last year's multi-million dollar renovation, Edge, Steak & Bar offers an innovative, approachable menu of high-quality, interesting cuts of meat, indigenous seafood and locally-sourced fruits and vegetables. A two-acre rooftop terrace features lush landscaping, a swimming pool, separate kids’ area, and a wading pool shaded by towering majestic palms. The urban resort also features a 50,000-square-foot fitness center, spa and 15,000 square feet of function space dedicated to meetings, events and special occasions. ... more less
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