I booked a room at the Elpalacio for my vacation as a getaway, big mistake. Problem #1, the remote control for the television did not work. They finally responded to the problem 3 hours later and offered to switch my room, which was not an opinion because I had already unpacked. Problem #2 when I went to turn on the AC I noticed that there where ants crawling on top of the unit. Problem #3 At about 9:45am housekeeper enter my room while I was in bed. When she noticed I was there she ran out of the room. I recieved a knock at my door around 11:00am by another housekeeping to clean the room. I then asked the housekeeper if she could give me 5 minutes, because I was on my way out and she said yes. When I exited the room, she appeared to be entering the room to clean, but when I returned at 2:30pm the room was still in the same condition which made me angry because I had returned to the room to rest. I immediately came out and approached another housekeeper, who informed that she was sending someone right away. I waited for another 45 minutes, still no one. I then went to the front desk where a gentleman gave me, the guest, directions to housekeeping so that I could inquire on my behalf because he was too busy on the phone. He should have been the one to resolve the matter.
Finally the housekeeper returned to the room to give fresh towels and empty the garbage pails, were left empy. She left a roll of gabage bags on the bathroom sink, I guess that was for me to do.
Overall, I did not care for the service that I recieved. The room had an odor ( it's a good thing I brought the febreeze), and next time I think I'll spend the extra money and get something decent because this hotel was far from it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Gambling / Casinos, Shopping, Concerts / Music festival