i have sent a complaint to Expedia about this hotel and a review after they sent me an e-mail asked if i would review the hotel,i told them that the place looks nice from the outside and the young lady who checked us in was pleasent and very helpful,but after that oh dear,both Expedia and the hotels own website describe the corporate king room has having large screen tv`s,in-room safes,clock radios,irons,hair dryers,the corporate king we had was lacking in all these items,the small telly had 39 channels but only 20 had a watchable picture,the in-room safe was a hole in the carpet,no clock radio,no iron or ironing board,but to be fair there is no mention of a ironing board anyway,there was on the wall a holder for a iron,as for the hair dryer no sign of one of them either,the bottom sheet on the bed ended up in the middle of the bed on both nights because it was so small,the two men we spoke to at reception were just there to hold the seat from floating away,we asked one if the little havana area in miami was ok to visit and he kept going on about some restaurant with the same name,then it was breakfast time,being english we liked to have a drink of tea with our breakfast(not too much to ask is it)but no hot water never mind any tea bags,when my wife asked about this she was told the hotel has nothing to do with breakfast and should talk to the catering contractor about this,i read there was no place to eat close by but did not expect to have to travel so far to see anywhere to eat,if you are going to Miami either spend less money or more money and stay somewhere other than this place!.
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Check in / front desk
Check in / front desk




