Save your money and don't waste your time bringing your kids here. We bought a groupon for this which clearly stated in the first line of the description "snow and sledding" and upon arriving at the entrance were told that we had to purchase another pass which cost $10 per person to enter the snow area. We tried to purchase for the two kids but were told an adult had to accompany so we forked up the cash for all four of us. $40 dollars later we were given a pass to enter the snow area at 7:30pm with no indication of a time limit. We killed time by grabbing a bite to eat and walking around but really not much to see except a bunch of dark animal cages and mediocre light displays. Upon arriving at the snow area an employee advised we only get 30 minute shifts. It was 7:28pm. we then stood in a line and weren't able to enter until 7:38. When I showed the employee at the entrance the time on my phone I advised her we were promised 30 min, but her response was that it's too hard to get everybody out so they would call time 5 min before the 8pm shift. Really? Bring kids from miami to a place to see snow and give them 20 min to enjoy it before rudely ushering them out? I have never seen such a rude and more disorganized group of employees less interested in the customer experience at any children's event in my life. The only saving grace was the person at customer relations who was apologetic and offered us another 30 minutes in the snow but honestly the employees there were so rude we did not want to go back. If you have purchased this groupon and haven't used it yet try to get a refund. you don't get what you think you paid for and you will avoid a lot of frustration and disappointment.
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