I am not fussy -- I've stayed in $4 a night hotels in Asia, budget hostels all over the world, etc. -- so it's rare for me to give a terrible review. But this was the worst experience I've ever had. I prepaid for the room because it was Thanksgiving weekend. When we arrived, the room was disgustingly dirty, and had two beds rather than the king I'd paid for. The hotel was full and the clerk refused to move us. The next day, we were given an acceptable room, thankfully. Then, days later, I discovered I'd been overcharged by $40. I called repeatedly but managers were never in or never able to help me. I filed a complaint with the national chain; the management was supposed to respond within 7 days. A month later, the national franchise refunded me for the first night and my overcharge. I made a dozen phone calls, sent a fax, etc., taking up hours of my time to get this done. I would never, ever stay here again and will probably avoid Days Inns in the future, though perhaps they are not all as bad as this one. The second room was fine -- it was the horrible service and indifferent management that really bothered me.
