I Arrived at the airport in the evening and called for the hotel for shuttle pick-up from the airport. Within 2 rings i was greeted by Jessica (who was very friendly and by her voice i could tell she was smiling as she was speaking to me which was very delightful) she told me EXACTLY where to wait for my pick-up and had the driver Omar over to get me within 15 minutes!! On the way to the hotel omar the driver informed me that he could take me and my husband to eat at an Italian restaurant free of charge which was excellent called (Anacapri by Bellacapri). Omar was able to drop us off and pick us up when we called to be taken back to the hotel which was wonderful.
When we arrived at the desk upon check in and the young lady Jessica was very professional. She greeted us with a smile was so friendly answering all our questions about miami and the hotel like a pro!! Jessica is a great addition to the staff there at the Springhill Suites and i believe she should be rewarded for her generosity with the guests and not to mention she has amazing hospitality skills as well. I would hope management takes the time to read this and realize what great staff they have working for them.
Omar and Jessica are what make this hotel run smoothly and what will have me and everyone back at home coming to this hotel for years to come! I look foward to coming back in the future.
- Maria & Brandon