With so many hotel options in Miami, I am terribly disappointed that we spent four nights at this hotel. While the appearance of the lobby and the rooms is nice, the service is incredibly terrible. From rooms not being cleaned (two rooms on two separate days) to shopping bags of new clothes tossed in the trash by the cleaning staff, my stay at Spring Hill Suites was one of the worst that I've spent in my travels.....and I've traveled on four continents. The rooms, though newly remodeled and nicely appointed, have terrible ventilation. My party booked three rooms, and all complained of "stuffy" rooms and HVAC systems that simply did not work properly. But perhaps the worst part of my stay was the response of the staff when approached about missing items or unclean rooms. They showed not interest in resolving issues. Very disappointing! And while the free coffee and tea in the lobby was a nice perk, the lackluster breakfast was disappointing. Overall, I would recommend finding another hotel when visiting Miami. Spring Hill Suites was a terrible disappointment.