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“WARNING - Don't Do it!” 1 of 5 stars
Review of SpringHill Suites Miami Airport South

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SpringHill Suites Miami Airport South
2.5 of 5 Hotel   |   6700 NW 7th Street, Miami, FL 33126   |  
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Ranked #32 of 130 hotels in Miami
New York City
1 review
“WARNING - Don't Do it!”
1 of 5 stars Reviewed January 17, 2010

With so many hotel options in Miami, I am terribly disappointed that we spent four nights at this hotel. While the appearance of the lobby and the rooms is nice, the service is incredibly terrible. From rooms not being cleaned (two rooms on two separate days) to shopping bags of new clothes tossed in the trash by the cleaning staff, my stay at Spring Hill Suites was one of the worst that I've spent in my travels.....and I've traveled on four continents. The rooms, though newly remodeled and nicely appointed, have terrible ventilation. My party booked three rooms, and all complained of "stuffy" rooms and HVAC systems that simply did not work properly. But perhaps the worst part of my stay was the response of the staff when approached about missing items or unclean rooms. They showed not interest in resolving issues. Very disappointing! And while the free coffee and tea in the lobby was a nice perk, the lackluster breakfast was disappointing. Overall, I would recommend finding another hotel when visiting Miami. Spring Hill Suites was a terrible disappointment.

  • Stayed January 2010, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, August 4, 2010
Thank you for your comments regarding your stay at the SpringHill Suites Miami Airport South. We do take all comments seriously and appreciate all the feedback. I would like you to know that we regret any inconvenience you experienced. Please be assured that we have taken the necessary steps to ensure that similar situations do not occur in the future.

Thank you for bringing this matter to our attention and allowing us to address your concerns. We look forward to seeing you in the future, and demonstrating our commitment to delivering outstanding service and value.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2010 via mobile

Enjoyed stay

  • Stayed January 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, August 4, 2010
We read your review and are very happy to know you enjoyed your time at the SpringHill Sutes Miami Airport Marriott and we hope to see you again very soon.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
michigan
Top Contributor
118 reviews 118 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed November 24, 2009

The big problem here is that they reportedly let people leave their cars in the parking lot while they fly - meaning that the lot fills up and the PAYING customers have to leave their cars in the driveway every night. NOT ACCEPTABLE. Currently under a very messy lobby renovation. Slow elevators. Very slow internet. Weird rooms with noisy wall unit AC units 12 inches from the bed. Cannot hang a shirt up because the dresser is IN THE CLOSET. Poor maid service. Nasty breakfast with flies and bugs swarming over everything. Uncomfortable beds with thin blankets. Weird policy where they only let some pizza places come in (kickbacks?) Strange clientele with people hanging out all hours of the night.

  • Stayed November 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, August 4, 2010
Thank you for your comments regarding your stay at the SpringHill Suites Miami Airport South. We do take all comments seriously and appreciate all the feedback. I would like you to know that we regret any inconvenience you experienced. Please be assured that we have taken the necessary steps to ensure that similar situations do not occur in the future.

We value your business and hope you will give us a chance to regain your confidence in the near future.

We look forward to seeing you in the future, and demonstrating our commitment to delivering outstanding service and value.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guayaquil
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 20, 2009

Everything you could expect from this hotel´s category. Absolutely good value for money. The only thing is that breakfast service really sucks. Really crowded, not enough tables, unefficient system. I came down at 10h00 and had to come back to my room with all I could carry in a disposable plate. Not good at all. They should do something about it!!

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, August 4, 2010
I reviewed your comments regarding your stay with us at the SpringHill Suits Miami Airport South. We do take all comments seriously and appreciate all the feedback we can. I would like to apologize for the problems you encounered during breakfast. We have completed our hotel renovation and have expanded our breafast area to double our seating area. We have evaluated our offerings on our breakfast buffet and have added in some additional items for our guests.

We value your business and hope you will give us a chance to regain your confidence in the near future.

We look forward to seeing you in the future, and demonstrating our commitment to delivering outstanding service and value

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peru
1 review
5 of 5 stars Reviewed August 3, 2009

WOW, they changed they rooms. They are newly, with a flat TV.

  • Stayed June 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, August 4, 2010
We read your review and are very happy to know that you are impressed with your stay at the SpringHill Suites Miami Airport South.

We hope to see you again very soon and provide you with great service.

Sincerely,

Leila Aviles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 7, 2009

Springhill has recently been renovated, Rooms very nice with flat screen TV,s very modern looking .Very comfortable bed with new linens, Normal contintental breakfast free, and nice size outdoor pool. For the price the best choice, close to airport, 15-20 minutes to the port of miami. Can leave car there for the week free if desired, if going on a cruise.
Best Value for a overnight stay, Longer stay you probably would want a nicer location as it is in a business park area.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, August 4, 2010
We read your review and are very happy to know you enjoyed your stay at the SpringHill Suites Miami Airport South. We hope to see you again and provide you with great service.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guayaquil
1 review
5 of 5 stars Reviewed April 16, 2009

I was booked at the SpringHill Suites in Miami and I can tell it was a pleasure stay. The staff was very friendly and they have apparently gone some renovation lately. It was an A++ stay for us.!

Blue

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, August 4, 2010
Thank your for your comments. We are happy to read that you enjoyed you stay at the SpringHill Suites Miami Airport South.

We look forward to seeing you in the future, and demonstrating our commitment to delivering outstanding service and value.

Sincerely,

Leila Aviles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Miami Airport South

Address: 6700 NW 7th Street, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Family Hotel in Miami
#25 Business Hotel in Miami
#36 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — SpringHill Suites Miami Airport South 2.5*
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Also Known As:
Springhill Suites Miami Airport South Hotel Miami

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