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“Horrible experience” 1 of 5 stars
Review of SpringHill Suites Miami Airport South

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SpringHill Suites Miami Airport South
2.5 of 5 Hotel   |   6700 NW 7th Street, Miami, FL 33126   |  
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Ranked #28 of 113 Hotels in Miami
Certificate of Excellence
Brooklyn, ny
2 reviews
“Horrible experience”
1 of 5 stars Reviewed 1 week ago

Checked in for one night after attending a conference. Carpets were filty cable did not work. Roaches everywhere. I demanded a new room which was very inconvenient after traveling for a long time to get here.

Stayed June 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, 6 days ago
Good Afternoon,


We truly apologize for the inconvenience you have experienced with our hotel, we pride our selves on customer satisfaction and we do apologize for not meeting your request.



Kind Regards,
Veronica Cardenas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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676 reviews from our community

Traveler rating
    243
    316
    77
    22
    18
See reviews for
330
140
22
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Hanover Park, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel's lobby is very spacious and open and it's modern decor gives it the feel of being a brand new hotel. The room we had contained two full beds and a pull out couch and felt very spacious. The seating area for breakfast is pretty spacious, with an option to dine out back. Dining outside gives you a really good view of a small body of water. We opted to dine inside but when we went to check out the back, we happened to see an iguana just roaming in the grassy area. Obviously, the iguana became entertainment for a bunch of adults and kids. We found it difficult to get to this hotel just because of all the construction going on around it. The roads are not very easy to see, especially at night. However, it is easy to forget that there's not much around the hotel once you are in it. There wasn't much noise around, even with another hotel right next door.

Room Tip: Back facing rooms have a great view of a small lake
See more room tips
  • Stayed June 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, 2 weeks ago
Good Afternoon,


we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Veronica Cardenas
Assistant General Manager
Springhill Suites Miami Airport South
veronica.cardenas@interstatehotels.com
305-265-0144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee's Summit, Missouri
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful! Upon a last minute flight cancellation, we were left without a room. They were willing to get us a room and send a shuttle very quickly to pick us up from the airport!
I want to call out MICHAEL HERRERO for his outstanding customer service!!! We are platinum elite and diamond with other chains and elite with this chain. I don't know that I have ever received better service!
Great business center, lobby, snack stand (for late night cravings), and an amazing patio with a grill!!
Great WiFi, comfy beds, what more can I say?

Stayed June 2015
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, 2 weeks ago
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the SpringHill Suites Miami Airport South and we hope you choose to stay with us again whenever your travel needs bring you back to Miami.

Sincerely,
Veronica Cardenas
Assistant General Manager
Springhill Suites Miami Airport South
veronica.cardenas@interstatehotels.com
305-265-0144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the first stop on our adventure to southern Florida. We received friendly greetings at the front desk, a spacious room that was clean and very comfortable and with a great view of the lake. The morning breakfast was plentiful, tasty and the lobby coffee was always hot. The location allowed us to visit Miami, South Beach and the Everglades National Park with just a little driving. We only stayed 2 nights but the staff recognized me and cared to ask if I was feeling well as I had experienced an asthma attack the previous day triggered by one of the air fresheners. I woudl definitely stay there again.

Room Tip: Any of the rooms on the front of the building would not have a great view. Ask for a lake facing ro...
See more room tips
Green Features: They are water conservation savvy. They would have given us fresh towels daily if we asked for them but as we agreed with their policy of using our towels a couple times we had no problems getting what we needed.
  • Stayed June 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, 2 weeks ago
Good Afternoon,


we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Veronica Cardenas
Assistant General Manager
Springhill Suites Miami Airport South
veronica.cardenas@interstatehotels.com
305-265-0144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
299 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here the night before our flight to St Thomas. The staff, especially Michael were very friendly and helpful. He recommended a really nice Italian restaurant only a mile from the hotel and it was great. The hotel lobby is modern and pretty and very clean. The rooms were clean and nice and modern with everything working well.

Stayed June 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, 3 weeks ago
Good Afternoon,


We appreciate you taking the time to inform us about your stay, we are so glad to hear that you enjoyed your stay with us at the Springhill Suites in Miami.


hope to see you soon return.


Kind Regards,
Veronica Cardenas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is excellent! Very clean, organized and for having a complete kitchen is great when you are traveling with children.
The room has a nice size and very comfortable.
The breakfast included is fair but sometimes the breakfast area become crowded.
The service is ok, The attendants could be more kind.
The problem is the distance for everything. Is not easy to go shopping or to the beaches.

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, 4 weeks ago
Good Afternoon,


We appreciate you taking the time to inform us how your stay was, we are glad to see you enjoyed your stay with us.

We hope to see you son return.


Kind Regards.
Veronica Cardenas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, Wisconsin
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 31, 2015

Great stay very quiet area in the back is a lake. Rooms are decent size and looks very clean. The breakfast is good quality for being free and staff is nice and friendly. They also keep halls clear and clean. Just don't order pizza from any paper under your door they have a problem with that.

Room Tip: Great view
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, 4 weeks ago
Good Afternoon,


we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Sincerely,
Veronica Cardenas
Assistant General Manager
Springhill Suites Miami Airport South
veronica.cardenas@interstatehotels.com
305-265-0144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Miami Airport South

Address: 6700 NW 7th Street, Miami, FL 33126
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Miami
#30 Romantic Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — SpringHill Suites Miami Airport South 2.5*
Number of rooms: 151
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Also Known As:
Springhill Suites Miami Airport South Hotel Miami

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