We spent 1 night here due to a 23 hour layover in Miami. It's 5 minutes from the airport. I called a couple days before arrival to ask about the shuttle and was told I just needed to call when I got my luggage and they'd send it. We arrived on Wednesday and had luggage in hand by 10:35am. I called and was told I just missed a shuttle and the next one would be there around 11:20. Since we didn't want to wait 45 minutes we just grabbed a taxi and paid the $15 fare. Upon arrival we were told our room wasn't ready since they had a full house the night before. We decided to buy a soft drink from the market and wait outside. They didn't charge for our drinks since we had to wait.
We asked about the shuttle for the morning and were told it starts at 5am. Our departing flight was at 7 so we thought that'd be fine. She told us to be in the lobby about 10 minutes to 5 to be sure to get a seat.
We got to the lobby at 4:45 and told the gentleman at the desk we were there for the shuttle. He said it leaves at 5. We got coffee (too early for free breakfast) and sat outside to wait. At approximately 5:01am, the gentleman came out and said the driver was running late but not to worry. He had called a taxi for us and the hotel would cover the fare. We made it to the airport in plenty of time.
We were very impressed with the hotel's proactiveness to provide a taxi to be sure we got to the airport on time.
As for the room, it was clean and comfortable...all that was needed for a good nights sleep.
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- Also Known As:
- Springhill Suites Miami Airport South Hotel Miami