I stayed in the hotel for just 1 night (from apr/07 to apr/08) and I had made the reservation through Last Minute Travel (which is operated by Tourico Holiday). I paid for the stay at the moment of reservation. When I checked in I was told the reservation was OK and I only had to present a credit card for incidents.
On the next morning when I checked out the clerk at the front desk told me he was unable to check me out in the hotel system because they hadn't received the confirmation of payment from Tourico yet. Then he said he was gonna take care of it and that I was all set.
Given that, I was surprised when I got a text from my bank minutes after I left the hotel reporting that the hotel had charged my credit card the full price of the stay.
I felt like I was stolen!
If there was a problem with the payment of the reservation, the hotel had to solve this with Tourico, not me, after all they accepted the reservation from Tourico.
I hope someone from the hotel reads my review and do something about it!
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- Also Known As:
- Springhill Suites Miami Airport South Hotel Miami