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“Terrible customer service” 1 of 5 stars
Review of SpringHill Suites Miami Airport South

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SpringHill Suites Miami Airport South
2.5 of 5 Hotel   |   6700 NW 7th Street, Miami, FL 33126   |  
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Ranked #32 of 130 hotels in Miami
Miami, Florida
1 review
“Terrible customer service”
1 of 5 stars Reviewed December 27, 2013

horrible rude people working at desk...room was very uncomfortable...took cleaning ladies till 3 on our second day to take garbages and give us towels so kids could shower..outside pool was ice cold...nightmare hotel never again

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, January 12, 2014
Good Afternoon,

On behalf of our entire staff we would like to apologize for the hospitality you have received. We thrive on guest satisfaction and appreciate your input. We understand we cannot make up for your previous stay but would like to prove on your next stay how excellent our customer service could be.



Kind Regards,
Veronica Cardenas
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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487 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santos
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2013

As boring as an airport hotel can get .....

But polite staff, clean and fairly new rooms, very good breakfast and close to airport and main roads.

If/when I get back to Miami I would not think twice staying at this hotel again!!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, December 28, 2013
Good Afternoon,

We understand we are secluded but we try to make the best with our staff and our local attractions. We are glad we have made an impact on your stay and that you would return.


Kind Regards,
Veronica Cardenas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2013

We just arrived after a long day of traveling and we were greeted by a friendly staff, a clean hotel and a very nice room overlooking the lake in the back to the hotel. Alberto was our driver and he went above and beyond his responsibility. He's extremely knowledgeable about the area and took us to a great restaurant where we had authentic Cuban food. We are only here for one night but really wish we were staying here longer!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, December 28, 2013
Good Morning,


Thank you so much for taking the time to write a great comment about our hotel and staff. Our main goal is to keep our guest happy, i will make sure to inform Albert about the positive feed back.


Kind Regards,
Veronica Cardenas
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cochrane, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 18, 2013

The price for this hotel was right. Also, I chose this hotel because of other favourable comments I had seen on-line for it. I was not impressed with this hotel. It did have good staff and it had a reasonable free breakfast. However, It was unclear how one called for the free shuttle to get from the airport to the hotel. There was no free phone inside the airport and there was no bus stop sign outside the airport. A very nice man leant me his cell phone so that I could phone for pick up. I did request the information before leaving home though an e-mail to the hotel, but got no response. In addition, my room was dirty. Wash clothes hadn't been replaced nor had the previous guest's soap which was in the soap dish and soaking in left over water. The toilet bowl was dirty as well and I cleaned that myself before using the toilet. There was also a sofa in the room which was unusable because it was so filthy. I would not recommend this hotel based on my experience.

  • Stayed December 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, December 23, 2013
Good Afternoon,


We want to convey to you our sincere apologies for any inconveniences you may have experienced. We do appreciate hearing from our guest, as their comments are vital for us to continue improving our accomodations.

While the lack of cleanliness you experienced is definitely not representative of the usual high standards of service and quality our hotel pride on, the level of service you received was unacceptable. However we are committed to guest satisfaction and have taken the necessary steps to improve our services.


I apologize for the inconveniences that these events may have caused you. We hope that you will give us another chance to better serve you.



Kind Regards,
Veronica Cardenas
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2013

We spent some nights at this hotel... Rooms were ok, though a little small... and most the presonal was very nice and helpfull.
Breakfast was great... Location is good if you are taking a flight, or if you have car, which is recomendable. Oh, metro station is in the airport too.

Stayed December 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, December 23, 2013
Good Afternoon,

Thank you for taking the time to inform us about your stay. We would like to appologize about our suites not being as large as you believe they should be. We are glad that your stay was enjoyable, and hope to see you soon return.


Kind Regards,
Veronica Cardenas
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, Tennessee, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2013

Alberto our driver and Bianca at the front desk both went above and beyond the call of duty to help our group get settled, feel comfortable, and find a great local restaurant. The location is convenient. The lobby is spacious and comfortable. The rooms are clean and well appointed.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, December 23, 2013
Good Afternoon,

We would like to thank you for taking the time on writing a great comment. I will make sure to inform Our staff especially Bianca and Alberto about your comments on your stay. We hope to see you soon return.


Kind Regards,
Veronica Cardenas
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
66 reviews 66 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 2, 2013 via mobile

Clean rooms, very helpful staff that made the stay very comfortable while in the area on business. Exactly what I expected from this Marriott property. Breakfast items were satisfactory and clean dining area.

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, December 23, 2013
Good Afternoon,


We appreciate the feed back and are very happy that the hotel was to your liking.


Kind Regards,
Veronica Cardenas
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Miami Airport South

Address: 6700 NW 7th Street, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Family Hotel in Miami
#25 Business Hotel in Miami
#36 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — SpringHill Suites Miami Airport South 2.5*
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Also Known As:
Springhill Suites Miami Airport South Hotel Miami

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