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“Spanish speaking only? Really?” 2 of 5 stars
Review of SpringHill Suites Miami Airport South

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SpringHill Suites Miami Airport South
2.5 of 5 Hotel   |   6700 NW 7th Street, Miami, FL 33126   |  
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Ranked #33 of 130 hotels in Miami
Vancouver, Canada
Top Contributor
87 reviews 87 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
92 helpful votes 92 helpful votes
“Spanish speaking only? Really?”
2 of 5 stars Reviewed July 12, 2013

Okay, I know it's Miami, but when I am eating (the very basic) breakfast and trying to ask the person helping customers at breakfast time if she can re-fill the decaf coffee and the frosted flakes, and I get Spanish in return, that makes me very, very angry!

This place had a nice lobby, but the rooms were dirty. And apparently being an Elite member means you get a view of the parking lot instead of the water. Nice.

And then I went to wash my hair and noticed that we were given two conditioners instead of one shampoo and one conditioner.

Strike three - you're out!

The only redeeming qualities to this room were the beds were comfy and the location was okay.

I would not stay here again.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Manager at SpringHill Suites Miami Airport South, responded to this review, July 16, 2013
Thank you for taking the time to write a review, we do apreciate hearing from our guests as their comments are vital for us to continue improving our accommodations. We apologize for the inconvenienece you had during your stay. Here at the Springhill suites, we are committed to guest satisfaction and have taken the necessary steps to improve our services.
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483 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wakulla, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 8, 2013

We stayed overnight on a trip to the keys. We wanted to drive down the keys in daylight. First, I will say the staff was friendly and helpful. This hotel is convenient to the airport. Our room A/C wasn't working right and they did give us another room. They have breakfast in the morning too and it was ok. It just seemed a little dated and drab. It isn't an awful hotel, but I have stayed at nicer Springhills Suites!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Front Office Manager at SpringHill Suites Miami Airport South, responded to this review, October 10, 2013
Thank you for being our guest and sharing your valuable feedback so that we may continue to improve our services and provide our guests will excellent customer service and satisfaction, our main goal. I am pleased to inform you that we have hired additional staff that we believe will be a great addition to our breakfast, front desk and housekeeping team. I also want to thank you for your generous comments about our staff. We wish you many happy travels and hope for the opportunity to serve you again in the near future.
With Kind regards,
Vivian Peraza
Front Office Manager
Springhill Suites Miami Airport South
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Davis, California, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 26, 2013

We stayed at this hotel as a stop over on our way to Mexico from California. Everything was perfect once we got their. Even the staff was extrememly helpful and actually paid for two cabs to get us from the airport after we waited for over 30 minutes to get a shuttle. They had a driver our sick and the substitute could not find people at the airport. They handled the situation extremely well and I will definitely stay there again!

Room Tip: Call the minute you get your luggage for a shuttle. Wait no more than 15min and make them pay for a...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zermatt, Switzerland
Top Contributor
70 reviews 70 reviews
53 hotel reviews
Reviews in 40 cities Reviews in 40 cities
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed June 21, 2013

This is nothing more than a one night stand hotel. It is convenient to the airport but that's about it. The rooms are dirty, small and have the ever so crappy in wall/window air conditioning. It will do for a night but not longer than this!!

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSMIA, Front Office Manager at SpringHill Suites Miami Airport South, responded to this review, October 10, 2013
Thank you for being our guest and for sharing your comments about your stay. We have taken immediate steps to improve our services. We have also hired and retrained staff to ensure quality controls are in place. We value you very much and hope that we will have the opportunity to invite you back so you may experience a GREAT Stay at the Springhill Suites!

With Kind Regards,
Vivian Peraza
Front Office Manager
Springhill Suites Miami Airport South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
82 reviews 82 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 6, 2013

Our family stayed at SpringHill prior to taking a Carnival Cruise out of Miami. I was pleasantly surprised by the great service and even more surprised when we went to our room that was overlooking a lake. Our grandchildren, children, and even adults spent some time watching manatees swimming. The hotel offers a free shuttle that not only picks you up from the airport, but will also take you to find a meal or to go shopping, very nice and extremely convenient. The rooms were spacious and comfortable, the continental breakfast is sure to have something for your tastes, and the outdoor pool was nicely maintained.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colorado springs co
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 1, 2013

We spent a night here care/of American Airlines and had a great nights sleep, the bedding was sumptuous and I am considering buying the pillows that Marriot sells online-- they were that comfortable!! Only downside was the restaurant area was under some renovation and our service was extremely slow, but the food was good. Free airport shuttle is great too, though make sure you sign up because the first ones out in the morning fill up fast.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed May 31, 2013

Convenient location close to Miami Airport w/ shuttle service. While staying here for business the hotel staff was most accommodating. Service with a smile and very attentive. Asst. GM Vivian stood out as one of the very enthusiastic and friendly members of the hotel staff. Rooms are very clean and offer everything needed for a business traveler.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Miami Airport South

Address: 6700 NW 7th Street, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Family Hotel in Miami
#24 Business Hotel in Miami
#36 Romantic Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — SpringHill Suites Miami Airport South 2.5*
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Also Known As:
Springhill Suites Miami Airport South Hotel Miami

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