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“I'd stay again, but needs customer service improvement.” 3 of 5 stars
Review of Ramada Miami Springs / Miami International Airport

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Ramada Miami Springs / Miami International Airport
2.0 of 5 Hotel   |   5001 NW 36th Street, Miami, FL 33166-6003 (Formerly Airways Airport Inn)   |  
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Ranked #60 of 113 Hotels in Miami
Kissimmee, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I'd stay again, but needs customer service improvement.”
3 of 5 stars Reviewed July 21, 2014

Stayed here back in May 2014. I am a fellow Ramada Brand Employee at the front desk in Orlando Florida, this is why I decided to stay here. I am very big on customer service, it never hurts anyone to be nice. I will say the Front Desk Staff is very unpleasant. The little spanish girl is very rude. I had called in advance to make sure all 4 of my rooms was booked in and credit cards had been authorized in advance.. When I got there 1 room credit card declined and the Front desk had our phone number on file and didn't take the initative to contact us to let us know our FOP isn't valid, instead they cancel the reservation and were already sold out. Luckily, I have 1 room with 2 King Beds so I was able to share the room with the other occupants in my party. In the 266 the 2 kings, the ac stopped working, it did get fixed, Thank you for that. Housekeeping service was good, rooms were emaculatly clean. They also meet the Ramada Standards with the bed cards and towel cards (GO GREEN!). However on a Friday night, housekeeping left at 9pm and was unable to get pillows delievered at 10pm. pool open 24hr! Awesome as well. The front desk staff also sits down, that is also not as ramada standard. It is also unprofessional, if you're going to sit thats okay, but when a guest is approaching, you should stand. Other than that I would stay here again, just the staff needs to be a bit nicer.

- Thank you,
Schavanie.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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608 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Amsterdam, The Netherlands
1 review
3 of 5 stars Reviewed July 6, 2014

Hotel is ok. Breakfast is definitely not ok, according to my European standards. They only had bagels, waffles and some cornflakes, in a too small crowded little breakfast corner. Not enough places to sit down and enjoy breakfast. Rooms are ok.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramadamiami, Director of Sales at Ramada Miami Springs / Miami International Airport, responded to this review, August 13, 2014
Dear Hubert Jan Mr. H,

I would like to take this opportunity to apologize for your unpleasant experience as a guest of our Hotel Ramada. I appreciate the time you took to bring this matter to our attention. However, we offer a Free Full Continental Breakfast of Ramada Standards and we offer variety of cereals, hot and cold beverage, pastries, just to mention some examples. I also will like to apologize for the small area, but all our guest are more than welcome to use the entire pool area.
Mr. Hubert, I apologize again for the inconvenience. I hope that you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest.

Respectfully,

Dayana Fuentes
Ramada Miami Airport
5001 Nw. 36th St.
Miami, Fl, 33166
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 1, 2014

I stayed at the Ramada Miami Springs on the night of Monday, June 30th after an overseas flight. I paid $72.32 for the room through Expedia.com. The hotel's main attraction was the availability of a shuttle from MIA airport to and from the hotel, because I was going to rent a car the following morning to drive back to Tampa, where I live. I wasn't expecting luxury for $72.32, but I certainly wasn't expecting to have a giant cockroach crawl on my leg under the covers of the bed either. This is what woke me up early in the morning on Tuesday. After throwing back the covers and jumping out of bed, I called the front desk immediately. The attendant said she would "send someone up to take care of it." I declined her offer since at that point I just wanted to get out of that room. Upon checking out soon after, Lourdes at the front desk called her manager on the phone and then she told me that her manager said I could get a full refund through Expedia.com, by contacting Expedia. I had Lourdes repeat this to me to make sure I heard her correctly. I called Expedia this evening, and their representative called the hotel while I waited. The Expedia rep came back to me and said that the manager, "Nikki," will only give me an 80% refund. Even without the roach encounter, I wouldn't recommend this hotel to others, because my room had no refrigerator and the shower offered shampoo only (no conditioner???) in a dispenser that I had to pump about 70 times to get any shampoo.

  • Stayed July 2014, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramadamiami, Director of Sales at Ramada Miami Springs / Miami International Airport, responded to this review, July 30, 2014
Dear Christa Thompson,

Thank you for contacting us and taking the time to write a review about your recent stay. Please accept my sincere apology. I would like to thank you for giving me the opportunity to apologize by phone and like you said, it was a rainy day and most of the time, bugs look for a dry place. However is not acceptable. I've had the room inspected. I assure you that the Hotel has a pest management company that treats the property and it is on a regular basis.

I really hope you give us another opportunity to serve you, it will be a pleasure to see you in a future. Once again thank you.

Dayana Fuentes
5001 Nw 36th St.
Miami, Fl, 33166.
P: (305) 883-4700
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Miami Springs / Miami International Airport

Address: 5001 NW 36th Street, Miami, FL 33166-6003 (Formerly Airways Airport Inn)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 113 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Miami Springs / Miami International Airport 2*
Number of rooms: 116
Reservation Options:
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Also Known As:
Airways Hotel Miami
Airways Inn And Suites
Airways Airport Hotel
Airways Airport Motel

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