This hotel was absolutely disgusting! It was filthy dirty, there was mold/mildew in the bathroom and surrounding walls, paint peeling off, the beds were dirty, and the hotel corridors as well as rooms had a foul smell. It looks nothing like the pictures online make it appear. It was so bad we did not stay and lost our money as the hotel refused to do anything about it!
On top of the condition of the rooms there was a group of people at the top of the stairs arguing about someone "f***ing" their wife and discussing drugs, I believe it was specifically crack. We were with 8 & 10 year old children that should not have been subjected to that behavior or vocabulary. Besides the conditions of the hotel this environment made us feel unsafe and we refused to subject the children to that.
We called Expedia multiple times to see if we could be changed to another hotel thru Expedia. We were repeatedly advised that they could do nothing as the hotel refused to refund our money. They advised they have a 24 hour cancellation policy and would not refund as it was after that time.
We flew to Miami the same day as check in. We were not cancelling because we cancelled our trip or decided to stay elsewhere, we were cancelling because of the atrocious conditions and environment of this establishment. We do not live there, had never seen the hotel before, and had no way to know 24 hours in advance that we would not be willing to stay there.
We asked Expedia if they could book us in another hotel and apply the money we paid for Airways toward another hotel room thru Expedia and were told no.
The only accommodation the hotel offered was to upgrade my bothers room to a newer room, I believe they called it a suite for an additional cost of $50. The claimed they only had that one available and could not do anything for our second room. One of us was not going to stay there without the other, nor were we going to PAY additional money to do so. That is completely unacceptable.
Worst hotel we ever stepped foot in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.