CUSTOMER SERVICE IS BAD!
First, it's definitely an older property and needs updating. There is not much at all around the hotel. The bar & kitchen closed earlier than stated. Breakfast was lacking and the same old stuff everyday. Everything is about 15-20 minutes away.
I had left my phone charger behind. I called the next day and was told to hold while they checked the room for it. They said they found it and they were sending it to me.
AFTER 8 TIMES TALKING TO SEVERAL DIFFERENT PEOPLE AT THE FRONT DESK, I STILL DO NOT HAVE MY CHARGER. Ok, I got it....I forgot my charger and it is my fault, but everyone I talked to kept saying I will send it myself and than they don't send it. It's like a big game to them. Just say hey we didn't find it or we have no way of sending it. I even offered to pay for it to be sent via fedex.
To keep telling me they are sending it right now and not sending it is just unprofessional & rude. KEEP THE CHARGER BECAUSE YOU LOST MY BUSINESS AND ALL MY CLIENTS BUSINESS. I'm a travel agent and tour company and you made a mistake having horrible customer service on this one.
Paulson National Tours
CUSTOMER SERVICE IS BAD! STAY AWAY!
- Official Description (provided by the hotel):
- Adjacent to the Baptist Hospital of Miami, 15 minutes from the Miami-Dade International Airport, 4 miles from the Convention Center and the University of Miami, and minutes to the Dadeland Mall, beaches, and downtown Miami is the Kendall Hotel and Suites. Guests will enjoy spacious rooms and suites, swimming in the outdoor pool, on site tennis courts, exercise facilities, FREE continental breakfast, free wireless internet access, and excellent business services. ... more less
- Reservation Options:
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- Also Known As:
- Kendall Hotel Miami
- Radisson Miami
- Miami Radisson