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Kendall Hotel and Suites: Traveler Reviews

3.0 of 5
9100 North Kendall Drive, Miami, FL 33176
Hotel amenities
Kendall Hotel and Suites
Ranked #97 of 130 hotels in Miami
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113 reviews from our community

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Mountain Top, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“CUSTOMER SERVICE IS BAD! STAY AWAY!”
2 of 5 stars Reviewed February 18, 2013

CUSTOMER SERVICE IS BAD!

First, it's definitely an older property and needs updating. There is not much at all around the hotel. The bar & kitchen closed earlier than stated. Breakfast was lacking and the same old stuff everyday. Everything is about 15-20 minutes away.

I had left my phone charger behind. I called the next day and was told to hold while they checked the room for it. They said they found it and they were sending it to me.

AFTER 8 TIMES TALKING TO SEVERAL DIFFERENT PEOPLE AT THE FRONT DESK, I STILL DO NOT HAVE MY CHARGER. Ok, I got it....I forgot my charger and it is my fault, but everyone I talked to kept saying I will send it myself and than they don't send it. It's like a big game to them. Just say hey we didn't find it or we have no way of sending it. I even offered to pay for it to be sent via fedex.

To keep telling me they are sending it right now and not sending it is just unprofessional & rude. KEEP THE CHARGER BECAUSE YOU LOST MY BUSINESS AND ALL MY CLIENTS BUSINESS. I'm a travel agent and tour company and you made a mistake having horrible customer service on this one.


Greg Paulson

Paulson National Tours


CUSTOMER SERVICE IS BAD! STAY AWAY!

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Scandinavia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“Good hotel, but too far from Miami Beach..”
3 of 5 stars Reviewed January 17, 2013

The hotel is nice, good sized rooms with big bathrooms and balcony.
Pool area is a bonus. This hotel was comfortable, but for me a bit too far from Miami Beach and all the action. I stayed here 3 - 4 days, since it was close to a friends place in Kendall.
Rate was incl breakfast (which is rare) , approx $100 per night, which is good, and the hot breakfast buffet was excellent!

The hotel was a bit quiet.., and the Miami vibe (feeling) was missing..
But good place to stay if you don`t mind the location.

Room Tip: Ask for a room facing the pool area..
See more room tips
  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala
1 review
1 helpful vote 1 helpful vote
“Very bad option”
1 of 5 stars Reviewed January 7, 2013

This hotel was a very bad option for staying. Very old, dirty, expensive. When we arrived the TV set did not worked, the safety box was closed and nobody could repair it until next day. Nobody answer at the front desk. Next day the tv was repaired, but it last only until night. We could not watch TV during our stay.

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“Not The Best Hotel in Kendall”
2 of 5 stars Reviewed December 29, 2012

We stayed here over Christmas. If you are visiting friends/relatives in the Kendall area it's not a bad location. The prices are also pretty good. However, that's where it stops. The room we had was in desperate need of an update. The carpet was badly stained, the tub had large nicks in it, you couldn't open the mini bar or the safe. However, the size of the room was larger than most hotel rooms., The AC made a tapping noise throughout the night which kept me awake. You cannot park near your room so if you have any difficulty walking this would not be a great place to stay. There was no ice machine in our building - had to go to another one. I was told by a housekeeping staff member it was on the 2nd floor, got there & it wasn't working so had to go up to the 4th floor. Breakfast buffet was okay, but they keep the restaurant so cold that by the time you got the hot food to your table it had started to get cold. The staff at the front desk were pleasant and helpful whenever we dealt with them. However, we will not be staying there again.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sao Paulo, SP
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“good value for a basic hotel”
3 of 5 stars Reviewed December 1, 2012

rooms are big and clean,
breakfast is average,
internet is available in the lobby only, or in the business center on the first floor.

if you are staying in miami for other purposes than relaxing at a hotel, it's good value.

we stayed there during thanksgiving and we had no problems at all.

Room Tip: I don't think there are better/worse rooms here, except that some may be closer to the main buil...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jannina L, General Manager at Kendall Hotel and Suites, responded to this review
December 11, 2012
Dear guest; Thank you so much for taking the time to provide us with your review of our hotel. We are so happy to hear that you enjoyed your stay with us. We very much appreciate your comments and we can’t wait to welcome you back in the future. We are working now with the free WI-FI in every room.
Thank you again
Jannina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Kendall Hotel and Suites

Also Known As:
Kendall Hotel
Kendall Hotel Miami
Radisson Miami
Miami Radisson
Address: 9100 North Kendall Drive, Miami, FL 33176
Region: United States > Florida > Miami
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #97 of 130 hotels in Miami
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Adjacent to the Baptist Hospital of Miami, 15 minutes from the Miami-Dade International Airport, 4 miles from the Convention Center and the University of Miami, and minutes to the Dadeland Mall, beaches, and downtown Miami is the Kendall Hotel and Suites. Guests will enjoy spacious rooms and suites, swimming in the outdoor pool, on site tennis courts, exercise facilities, FREE continental breakfast, free wireless internet access, and excellent business services. ... more   less 
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