My wife and I had the misfortune to be accomodated here by American Airlines following a flight delay on 3rd November. I now understand why the hotel seemed completly devoid of guests and it was so easy for AA to book rooms at the drop of a hat!! Hotel is not well located and is devoid of any local aminities (apart from a hospital), rooms are dated and well worn (No WI-FI and TV's that are of the old fashioned non flat screen variety. Several times during the night we were unfortunate to be accomodated here, we were awoken several times by other guests attempting to enter our room, them also having been allocated our room by reception!! Breakfast was cold and overseen by the most miserable server I have ever encountered. Several guests actually missed breakfast as it was cleared away an hour early due to the hotel not being able to manage the clocks going back the night before.My main issue is that my credit card (which I presented to reception for ID purposes only) was subsequently charged $100.52 by the hotel on the day after I arrived back in the UK. This is despite the fact I confirmed on check out that I had no outstanding charges due. I have e mailed the hotel twice on this issue and have not even had the courtesy of an automated reply. (Thankfully my CC company is now persuing the issue). Overall a dreadful experience, to be avoided at all costs

Beware all of you who desire good hosptality management and service..
I'm sorry to say I did not find this at the Kenadall Hotel and Suites in Miami.
Before we arrived (late on Thanksgiving night 11/22/12) we called ahead to explain we would be checking in late on our scheduled day of arrivall. We were told by a person at the hotel that everthing was okay. We asked if we could have our room number, but were told not to worry they had a room.
Well, when we got there, between 11:00 and 12:00 that night, we were assigned to a non-smoking room with king bed for two adults as requested. We went to our room and found empty
cardboard boxers all over the floor. The blanketts on the bed were ruffled; someone had been on the bed, and by the way the towels in the bathroon were crumpled, someone had used them too.
We called the desk. A nice security guard came over an verified the condition of the room. In speaking to the person at the desk again, he said not to worry because he was going to assign
us to the "best room in the house". So we went to a two bed suite on the first floor (rm 110) with
the guard. However, we found light coming from a window and a do not disturb sign hung on the door handle. The guard knocked on the door; a female voice responded. The guard called the
desk. He related to us that he was told there was no record that the room was occupied.
We were referred to another 4th floor room. But, the person at the desk stated that this room was to be only for that nignt-we were to check out on the 27th.
The next morning we went to the desk and were given an option to stay in the room or go to another. We didn't want to move our luggage yet again, so we elected to stay. I then informed
the person behind the desk that the toilet ran continuously after flushing and that I had to remove
the cover of the tank to pull up on the float that shuts the valve and thus stops tha flow of water-there was no problem with the flap; it was not leaking. A plummer may have gone to the room,
but the problem was not fixed because it recurred the following nights. When we returned to
the room on the night of the 23rd, the TV remote was missing; we waited for a replacement.
On the night of the25th when we returned to the room, we could not get in; the keys lost the proper code. We had to go to the desk to get the keys re-coded. On the night of the 26th, when we got back to the room, we found it uncleaned. At 8:30 an on the 26th a cleaning person came
to clean, but we were not yet ready to to leave the room. We asked if they could come back later.
At 9:30 we went downstairs for breakfast. My wife put a do not disturb sign on the door because
she didn't want to find cleaning people there when we came bak up to brush our teeth. At 10:30
we came back up and removed the do not disturb sign. We left the room by 11:00 am..So between 11:00am and11:00pm on that 26th, no one could clean the room.
The worst part was when we brought complaint to the general manager Jennine. She immediately sought to explain and excuse everthing, except she was apologetic about the first night. She never called back when she said she would. In my last call to her she said she talked to the owner and they were not going to offer credit and basically didn't care if and to whom I would alert of this shabby service and hotel condition.

I sometimes wonder how unreasonable travellers can be. We have stayed at this property a number of times now and find it good value for dollar. Other hotels in the area may be a little more modern but this property has the advantage of very large rooms and a large footprint which means you are not hemmed in by shops or other forms of concrete. The hotel has a feeling of spacious grounds with swimming pool, tennis courts and green spaces which other area hotels do not possess. Having said that, I see a couple areas of cost saving, the breakfast no longer has an omelette station and sausages have been removed from the buffet. However there is a good choice of fruit, cereals and rubbery scrambled egg/bacon/hashbrowns and pancakes. All in all, it still represents good value for money and I will stay there again

Located next to Baptist Hospital, about one mile from Dadeland Mall (major shopping) and 2-3 miles from the University of Miami campus. About 12 miles to downtown.
We got s good deal via Hotels.com. $100, plus tax, vs the $120 quoted on the phone. It was the cheapest room, one king bed. The lobby/restaurant is separate from the two 4-story buildings where the rooms are. There is an open court with tropical plantings that each room doorway. faces. Very pleasant looking.
The room is very large. The king bed took up only about 40-45% of it, there was a two seater couch facing the TV, with an ottoman/coffee table the width of the sofa. There is a desk and a small round table with two chairs. The bathroom is townhouse Master Bedroom size, very generous. Loved the room.
Caveats: no wifi or refrigerator, although the Hotels.com printout indicated that there was wifi.. One of the two elevators didn't work. The ice machine was broken on the 2nd & 3rd floors. Couldn't get the TV to get out of the default pay TV screen.. After the second call, a security person showed up and explained that you had to point the remote directly at the box on the 0tp of the set, which was set high in an armoire to begin with. Lousy selection of channels. Only one movie channel -- HBO -- and no History, Learning, Discovery type channels. Lots of shopping channels.
The complimentary breakfast, which starts at 7 am, was impressively laid out. We arrived at 8:45 and just about everything was cold. xxcept for the eggs, which were warm, it seems that everything else had been there for almost two hours. It looked better than what it was, which was about the same as the average motel breakfast, except there was no waffle maker. Cold pancakes, instead.
They put a $50 daily charge on the credit card to cover incidentals. I had to call them 8 days later to get the refund.
Fix up these problems and this is a place you would always want to stay in.