How can I put this…The experience I had at this hotel was pretty poor, if not average. The value and amenities were decent, but the hotel itself is in poor condition. The one staff at the front desk was very helpful, and attentive (one of the reasons it has 3 stars)…very good customer service skills, all of what the other female at the front desk lacked. As you enter the lobby, you get the feeling you’re in a 4 star hotel. The design is unique; it features a garden like landscape inside the hotel with the rooms surrounding it. They also have elevators, which appears to be a death trap…buttons are missing and or broken. I took the stairs, which was difficult, because I had luggages. I must say the setup of the room was nice, it had a small living room area w/snack cabinet, dining area, large bed, nice size bathroom and kitchen, also televisions, but once I got settled, I started to notice the lack of cleanliness. I use to work in a hotel, and held multiple positions, one being a housekeeper. If the room I stayed in was inspected, it would fail. I checked the mattress for bed bugs (none); I checked the bedding, which had multiple hairs on the pillows, a significant amount of dust underneath them and on the head of the mattress. It seemed like someone previously slept on the bed, and housekeepers decided not to change the bedding, in other words, remaking it since it didn’t look “too dirty” (a lot of housekeepers do that to save time). I slept at the foot of the bed and on top the sheets (I was that disgusted). The soap in the dish tray, used to wash hands, was unwrapped and dirty, the towels had hairs, the sink had scum and hairs (I brushed my teeth and cleansed my face in the shower). Later on I ordered room service and a kitchen staff brought it to my door, without announcing herself. I tried telling her I wanted to pay using a different card or cash, but she quickly rejected that idea, because she "would have had to come back"....basically she did not want to do it (I still gave her a small tip). The breakfast was good, and I felt somewhat relieved that I was checking out that morning.
In a nutshell, it was okay, but they need a better staff (cust/ser. skills), they need to fix damages in the hotel, and they need to inspect rooms. If you’re staying for a few hours (like myself) or just a day, and don’t mind any of it, then be my guest, but if you’re planning to stay in the area longer, then I suggest trying somewhere else. To some, this is would not be a "deal breaker", but I'm a very clean person. Not every hotel can be perfect, but come on, you can do better than that. On a scale to 10, I would give the amenities a 7, the staff and the condition of the building/room need to catch up, and then other hotels will be in for some competition. I have a pic or two of the room, but not of what I found to be disturbing.
- Official Description (provided by the hotel):
- Adjacent to the Baptist Hospital of Miami, 15 minutes from the Miami-Dade International Airport, 4 miles from the Convention Center and the University of Miami, and minutes to the Dadeland Mall, beaches, and downtown Miami is the Kendall Hotel and Suites. Guests will enjoy spacious rooms and suites, swimming in the outdoor pool, on site tennis courts, exercise facilities, FREE continental breakfast, free wireless internet access, and excellent business services. ... more less
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- Also Known As:
- Kendall Hotel Miami
- Radisson Miami
- Miami Radisson