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“Small but Clean Rooms, Absurd Valet Prices” 3 of 5 stars
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
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Special Price
25% off room rate
Ranked #34 of 115 Hotels in Miami
Venezuela
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Small but Clean Rooms, Absurd Valet Prices”
3 of 5 stars Reviewed July 13, 2009

This hotel is a converted condo building and most rooms are split into a suite and a small separate room. If you're traveling alone you are most likely to receive one of these and let me tell you that the size of the room is smaller than a Manhattan hotel room.

I have stayed at most luxury hotels in the miami/ft. lauderdale area and have never been in such a small room. There's no space to put your suitcase!

Besides the size, the room was very clean and the bath was comfortable. The room had a 40" LCD TV and complimentary wireless internet (the speed of the connection was very slow).

The bed was vey good but even on a monday night on the 12th floor you could clearly hear the loud bass & drums from the nightclub that is next to the hotel, something that may prevent some people from sleeping.

There is a single ice machine located on the 9th floor, something unheard of in any hotel that pretends to be a 4 star.

The restaurant is very small and pricey but has an excellent view of the bay.

The worst part of the hotel is the $23/day charged for valet parking, this was abusive.`

Overall the hotel was not bad, but there are plenty of better choices in Miami for the same value.

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,045 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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English first
Boston, MA
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 4, 2009

I stayed at the Sonesta in Coconut Grove for four nights. We booked from the hotel's website and got a rate of $125/night for a "Superior City View Room". Considering the price, the hotel greatly exceeded my expectations.

My friend and I arrived at 9:30am. Check-in is at 3pm. Not only did they allow us to check-in early, we both received room upgrades. We did not encounter any problems during our stay, and all the staff we interacted with were very courteous and helpful.

This may not be the fanciest place to stay in Miami, but it's relatively cheap, in a great location, and you can expect to have a very pleasant stay.

  • Stayed June 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cincinnati
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 29, 2009

On the amazing end of the spectrum:

The hotel is in a fabulous location - Coconut Grove is one of my favorite spots in the Miami area - and all of the local Coconut Grove attractions are within walking distance. As for the view from the pool deck, it is spectacular. Additionally, the hotel itself is very clean and the rooms are equally spotless and convenient - with a full kitchen standard in the majority if not all of the units.

On the amazingly disappointing end of the spectrum:

The service at the hotel reminded me of staying at a sleazy motel. The staff openly lied about parking fees and attempted to nickel and dime myself and other friends staying at the hotel. In addition to the boldface lie regarding parking - which, contrary to what both the valet and desk person stated, is not included with the room ($23 per night) - the staff would hold out an open hand expecting a tip for pushing the elevator button. Personally, given the state of the economy and the fact that the hotel appears to be struggling with finding customers - evidenced by the continual summer rate drops, most beach hotels charge more during summer months - the fact that paying hotel guests are subsequently hit with a parking charge is outrageous, especially when two people make a positive assertion that parking is included with the room. Even more upsetting, I received a receipt for the parking charge when I checked out with no opportunity to dispute the charge at the front desk or even sign the receipt before being charged.

Final thoughts:

The hotel is a good deal for the price, now that the hotel has lowered its rates from their previously overpriced amount. However, I would not recommend the hotel to any of my personal friends, family members and acquaintances. The thought of paying a steep price to be treated like an ATM machine during the duration of my stay is something that I will not support.

  • Stayed May 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central New Jersey
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 24, 2009

I had previously heard great things about the Sonesta chain of hotels. With this being my maiden stay with the company, I can say that the Sonesta Bay Front property in Coconut Grove, FL does not disappoint.

The lobby is well appointed and very modern. The rooms themselves are equally modern and were very clean with a satisfying array of ammenities. I will say though that as nice as the rooms were, I would have liked them to be a little bigger in size. (Side note, their shampoo & conditioner are great! They come in this amazing mango-coconut scent that I am still trying to find back home here in the Northeast. ) The hotel was an amazing outdoor pool located on the 8th floor. Again, the pool is not very large, though what it lacks in size, it makes up for with the amazing views you get from the pool area (great sweeping views of the bay and rest of Coconut Grove). While some of the hotel staff were really nice and impressively helpful they seemed to work alongside some colleagues who seemed indifferent at best (like some of the concierge staff and pool bar staff).

This hotel is within walking distance (about 3 blocks) from the heart of Coconut Grove's downtown area. The Coco Walk facility is so close by as are many other restaurants, bars and shops. This downtown area stays open quite late. However, note that this hotel is not very close to the beach. South Beach is the closest beach area located about 15 minutes by car from the hotel (approximately $30 by taxi one way). As I was told by the hotel, there is no direct public bus route that goes from Coconut Grove to South Beach - so your transport options are pretty much limited to a rental car or taxi. This hotel is also about a 30 minute ride from the airport.

This is a great hotel which I would definitely recommend it to friends. When booking your stay, make sure to check on the hotel's site for special deal and packages. You can avail of significantly cheaper rates if you book 14-21 days earlier.

  • Stayed April 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 16, 2009

OK, I like it very much staying at the coconut grove Sonesta because it is very near to restaurants and shops for those days when you don´t feel like taking the car and going far... but this time I had some little issues...
First of all, my travel agent did a mess and booked my mother and I in a Deluxe bayfront... when we got there we found out they did not have a deluxe bayfront with 2 beds... so we were 'downgraded' to a partial bay view... no apologies, no compensation, no nice gesture to make us feel better (the room we received was about 10 to 20 USD per day cheaper than the one we had reserved through our agent). Just " Do you want it or not?". I know it was not their problem, however, as a guest that has been there more than 4 times I would expect something different from their indifference.
The room was big enough, however and did include a small kitchenette which was very convenient for us.
Another point is that housekeeping was not that efficient as in the other times I have stayed here ... They did not even replace the complimentary coffee even when asked (with a nice thank you note and a tip included) ...
I have to compliment, however, the guys from parking which were efficient, helpful and nice. Also the guys who took care of our luggage were always great and nice to talk to. Great staff.
One evening we tried their restaurant (Panorama). It was also very good and their creme brulee was just divine...
All in all, even though we had some minor problems we had a nice stay there and at the end we were happy that we had chosen to stay at the sonesta... They just have to be careful to keep things in good order...

  • Stayed May 2009
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 12, 2009

My friends and I stayed at the Sonesta for 7 days. We were upgraded to a Bay View suite which was a nice gesture by the hotel. We had a suite on the 19th floor which had stunning views of Miami. The noise level mentioned my others was minimal because we were on a high floor. I highly recommend the one bedroom suites, with a full kitchen, because it makes you feel at home. The suite had 1 1/2 baths. They were average, so nothing to rave about. The valet staff was friendly. What was missing was a daily news paper. This is the first time I have stayed at a hotel where a newspaper was not left at the door every morning. Another problem was that the cleaning staff does not clean underneath the beds. I dropped something and noticed a pile of dust and an old perfume bottle which must of been there for months. Overall, the suite size was great (about 800 sq ft) and the location to restaurants and shops in Coconut Grove was fantastic. If you are looking for an alternative to South Beach, this is a good choice.

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasil
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 25, 2009

Excellent room, nice breakfast and beautiful view from the restaurant. Nice pool. Very clean. Service good. Would stay again. Good price for the value. The sound of the night life doesn´t bother that much. Amazing bed! Good bathroom.

  • Stayed April 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Miami
#19 Business Hotel in Miami
#29 Romantic Hotel in Miami
#39 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Number of rooms: 196
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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