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“Consistently Great” 4 of 5 stars
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Free breakfast & parking!
Ranked #24 of 130 hotels in Miami
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Consistently Great”
4 of 5 stars Reviewed September 30, 2013

We stay at the Sonesta each fall when we are in town for a UMiami football game. We always have great service, clean rooms, and an excellent stay. The location is convenient to many restaurants and bars. The pool has an excellent view and great bar.

The last time we were there the pool had several children who were behaving irresponsibly. They were splashing adult guest and running around the pool. The parents were obviously terrible and said nothing. However, when the parents failed to intervene, the pool staff should have. For this I'm taking away one star.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 3, 2013
SarahB212
Thank you for your feedback regarding your visit. We always enjoy when visitors are in town for the game. We look forward to your next visit.
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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875 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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English first
Nashville, Tennessee
Top Contributor
108 reviews 108 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 26, 2013

This place seems to have been renovated fairly recently and the rooms were nice, but pretty standard for a mid-class U.S. hotel. My room had a very small balcony overlooking the pool and a view of the bay, which was quite pleasant. The room was clean and neat. It was also quite quiet, although road noise (rare) did seem to travel.

Location is close to the water (and a small park) and also close to a small mall and other shopping and some very good restaurants. The bar/restaurant area is on the 8th floor and has a nice patio, which is especially nice in the evening.

Service was pretty average.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 3, 2013
GeneDoc57
We are glad you enjoyed our location, the great view and the amenities nearby. We hope to see you again soon.
Margaret Rose
Director of Operations
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2013

I booked a superior room. The room I got, does not match with the standards of a superior room in the US. It was a small room, no balcony. The service at the pool was not good. We ordered a drink and must wait 45 min. for it. Valet service expensive and they scratched my car because of the very narrow ways in the parking.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 3, 2013
Jumstauss
We appreciate your comments about your visit to Coconut Grove. We over many different room types and our Superior rooms do not offer a balcony. We recommend you try a deluxe category room to ensure you will have a balcony on your next visit.
Margaret Rose
Director of Operations
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Portland, Oregon
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 22, 2013

Stayed here for one night ahead of a cruise. Location was actually pretty nice -- a block from the ocean, a block from a mall with several restaurants and a Starbucks. Appears that the hotel is a mix of hotel rooms and permanent residents. We booked a king bed room with a kitchenette. The room was big, clean, and a pretty good value, I thought. The bathroom was big by hotel standards, and well-ventilated. Had a nice balcony that overlooked the pool deck below and the ocean, facing south. Desk staff was friendly, professional, and quick. Only objection was that the elevators could be a bit slow at times.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 3, 2013
Pdxmark2
We are pleased that you stayed with us prior to your cruise vacation. We are close to the Port of Miami and as you mentioned, there are plenty of things to do in Coconut Grove before you set sail. We hope you will be back again before your next voyage.
Margaret Rose
Director of Operations
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1 review
3 of 5 stars Reviewed September 22, 2013 via mobile

It's my birthday and I'm woken up at 8:30 this morning by room service ramming a vacuum into our wall. I walked out and looked at the woman "Ana", yet didn't say a word. Apparently I should have since she started playing drums with utensils and glasses shortly afterwards.. Or something. We go downstairs to be basically pushed out. Beautiful views of the Bay, great location but they need to hire new employees. Thank you Ana for your musical performance, as well as valet for non-stop staring at my breasts.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 3, 2013
Ramerdanielle
Thank you for sharing your comments concerning your recent stay. Our Executive Housekeeper has followed up with the team regarding cleaning early in the day. Your comments help us improve our service and ensure we are focused on our guests.
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merritt Island, Florida, United States
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 18, 2013

I am staying at the Sonesta Bayfront Hotel, in Coconut Grove, in Miami Florida. I have a sister that lives down here and has cancer treatments, were she is in the hospital for 5 days. So, I have been trying different hotels in the area for my week stay every 21 days. I tried the Ritz, I liked a lot but I love to see the water. I tried the "Mutiny" and was not happy. So, now I am trying this hotel. I am on the fence and about to fall to not again! I asked for the paper to be delivered each day, zero for three days! The ice is on the 9th floor ONLY! If you just want a drink, or ice for water, down to the 9th floor you go. Waiting for an elevator to go from 18 to 9 and then back is a waste of time. I asked for ice with my gratuity every morning and that has not happened either. The view is great. It has a great running park right out front.

Room Tip: I did not have a baloney and if I come back I think it would be worth the upgrade.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 3, 2013
Kymm I
We appreciate your feedback on your recent visit. In addition to regular guest rooms we also have rooms available with kitchenettes and full kitchens which offer additional in room amenities to guest who might be staying longer. Since you are returning to Coconut Grove again we hope that you might give us another opportunity to make you feel at home and that you have found your hotel.
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 16, 2013

Firstly, the good points. The views from the Sonesta are great if you have a sea view room which I strongly recommend. The staff, particularly at the pool / restaurant are first class and very attentive. Drinks and food are a little pricey, but the quality is good, particularly for breakfast. Valet parking is $25 / night which is a luxury that can be easily avoided by parking next door in a secure multi-storey for $15 / night.

Downsides for me. We arrived after a 20 hour trip from the UK and wasn't even offered a glass of water upon arrival. The receptionist was professional, but didn't really chat or engage after our long journey. A missed opportunity!

The hotel foyer is impressive, modern and 'looks the part'. Unfortunately that's were it stops; our suite on the 19th Floor was at best a little dated and in need of refurbishment. Basically, it was 3 star standard with little character and was flattered by the pictures on the Sonesta website. That said, it was clean, well presented and fine for a short stay (5 nights).

Overall, the Sonesta is a reasonable hotel and with a few cosmetic changes it would warrant a higher rating.

Room Tip: Higher the better as pool on 8th Floor
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 3, 2013
John W
Thank you for your recent stay. We are pleased you enjoyed our great view and staff. We will be sure to share your comments with them as well as your feedback on your arrival. We appreciate your business and your review.
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Miami
#12 Business Hotel in Miami
#24 Romantic Hotel in Miami
#42 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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