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“Nice Place, But Not Great Value” 3 of 5 stars
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Free breakfast & parking!
Ranked #23 of 130 hotels in Miami
Canada
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Nice Place, But Not Great Value”
3 of 5 stars Reviewed August 18, 2013

I stayed here in early July for two nights before a cruise. Since it is classified as a higher end hotel, my level of scrutiny is higher. For every pro to this hotel, there is a con.

The beds, linens and bathtub are lovely. The bathtub is a deep single soaker. The room is really small – like New York small. Not a problem for me; I was travelling alone. For a couple, it would be a tight squeeze for the price. One of the drawers on the bureau facing my bed had a piece of its veneer broken off. The view I had of the Bay was amazing, but, even though I was on the 18th floor, the sound from the pool and bar patio below carried upwards at a surprisingly loud level. Fortunately, it rained in the nights I was there, so people left the patio.

Generally, the hallways were quiet, but when the person next door took a shower, it was like the shower was next to my bed. Lucky for me, that guest took their shower before supper, I don’t know how he felt when I was in my shower at 7am.

Service was quite good and friendly. Taxis take forever, call at least a half hour before you need one. The Coconut Grove neighbourhood is nice and walkable, but half of the storefronts in the Cocowalk are vacant. There is a CVS, Starbucks and a grocery, The Fresh Market, all within walking distance.

I would give a mixed review to the hotel restaurant. I had two meals there. The layout of the restaurant is a lovely, cosy space and the servers are very pleasant. Again it’s the value factor. One glass of white wine, a spinach salad with shrimp was $40. When you receive the bill, they have a line item that is a “service charge”. They did not use the word gratuity next to it, although they leave a space for you to add an extra gratuity. Typically this is only something I’ve seen when getting room service – there is a delivery charge to your room. Since I was eating in the restaurant, I took this to mean that this additional charge already noted was the tip, so I did not add any extra. I ate their twice for the convenience factor of location and the food was okay even though it was overpriced.

All-in-all, it is a fine place to stay, but for my tourist dollar, it does not offer anything that makes it competitive.

Room Tip: I stayed in 1818-1. Very small, but fine for one person. Great view, but sound carries up from pool...
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  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, September 10, 2013
SoloSpirt,
We appreciate your feedback regarding your recent visit to our hotel. Thank you for sharing your pros and cons as they help keep us focused on what is important to our guests. We are happy that overall you rated the service we provided outstanding and we hope to see you again.
Margaret Rose
Director of Operations
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877 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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Miami, Florida
1 review
5 of 5 stars Reviewed August 16, 2013

Wonderful service! Very attentive and ready to help with whatever was needed.
Omar and Frank from the catering department were amazing! The whole event ran very smoothly and it was mainly due to the help of all the staff at the Sonesta Bayfront Hotel!
Thanks Omar and Frank!!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, September 10, 2013
LauraR,
Thanks for your comments about our catering team and Frank & Omar. We glad you had such a great event.
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 12, 2013

Stayed at the Sonesta Bayfront Hotel in Coconut Grove for a week whilst i attended a conference. The hotel was very professional and the service excellent. Rooms clean and fresh and the view across the bay very appealing.
It is well located as it is just a short stroll to the main centre of Coconut Grove. Coconut Grove itself is very disappointing, unappealing and quite tired looking. However the Sonesta made up for the shortcomings of the area.
If I have to stay at Coconut Grove again I would happily choose to stay at the Sonesta Bayfront.

Room Tip: choose a bay view room, and try to get as high as you can as the pool deck noise can be a little int...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, August 13, 2013
BruceU,
Thank you for posting your feedback about your recent conference in Coconut Grove. We are pleased that your meeting went well and that you enjoyed the hotel. We look forward to your return which we hope is soon.
Margaret Rose
Director of Operations
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Carson, California
1 review
5 of 5 stars Reviewed August 11, 2013

Our group was treated so well by everyone at the Sonesta Bayfront hotel. From Alice, Ebru, Benjamin, John and Stephen, to Omar, Frank, Jose and Manuel in the meal room, everyone went above and beyond to take care of our team's needs. Thank you for looking after us so properly.
LA Galaxy

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, August 13, 2013
MLR90746,
We were so excited to have the team stay with us during their recent match. We are thrilled that everyone enjoyed their stay. We enjoyed the excitement of having MLS in Miami.
Margaret Rose
Director of Operations
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Michigan
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 7, 2013

Great location in Coconut Grove, it was an easy walk to shopping and restaurants. Nice views of water and pool in the restaurant, although the food was severely lacking. Lobby and room were clean with your basic amenities, although the bed could have been more comfortable.
If you are going to stay in Coconut Grove this is a nice place to stay, just take advantage of the restaurants in the area and don't eat here.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, August 13, 2013
lakefront,
Thank you for sharing your feedback regarding your recent visit. I will be sure to share your comments regarding our restaurant with the team. We focus on “food is art” and we must have missed the mark. We hope that you will return and give us another opportunity to “wow” you with our food.
Margaret Rose
Director of Operations
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Glen Haven, Colorado
2 reviews
5 of 5 stars Reviewed July 31, 2013

Everything is marvelous at this hotel. Total sensory experience. People complaining about parking do not understand local ways and refuse to accept the way it is here, parking is at a premium. Great service in every aspect.

Room Tip: Use common sense and tip when appropriate.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, August 4, 2013
Dear FranklinC,
Thank you for your recent stay at the Sonesta. We are pleased that things were simply marvelous. We could not have said it better. Hope to see you soon.
Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lantana, Florida
Top Contributor
87 reviews 87 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed July 30, 2013 via mobile

The location is perfect, walking distance to everything in Coconut Grove. The lobby is lovely, newly decorated and smells terrific. The room is stand motel room. The first thing you see is a kitchenette, sort of off putting. The bathroom just has a tub/shower combo with a curtain. The beds were nice, but it wasn't enough to complete the package. We got a very good rate for our stay. If I paid a peak season rate, I'd be very disappointed.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, August 4, 2013
Roslynpines,
Thank you for sharing your feedback regarding your stay. We have many room types to choose from and rooms with kitchenettes are one of them. We also offer rooms with full kitchens and suites as well. We offer a great location and are pleased that you enjoyed Coconut Grove.
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Miami
#12 Business Hotel in Miami
#24 Romantic Hotel in Miami
#42 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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