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“Nice enough, but some of the rooms didn't appeal to me” 4 of 5 stars
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #33 of 111 Hotels in Miami
Certificate of Excellence 2014
Durham, North Carolina
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
“Nice enough, but some of the rooms didn't appeal to me”
4 of 5 stars Reviewed July 2, 2013 via mobile

I stayed here for two nights for a meeting. There were some hiccups upon check in – due to storms I got in very late, and When I arrived the desk clerk regarded me like one might regard an extraterrestrial. I mentioned I had a reservation and he said he wasn't expecting anyone else for the evening. A little more discussion and he realized that my Hotwire reservation had not been entered into the system. This sort of thing irritates me. If someone walks into your hotel and tells you they have a reservation, it might be best to exhaust all obvious possibilities before telling them you don't have any idea who they are. It shouldn't be up to the guest to take the lead in determining what went wrong. The clerk was perfectly nice, and perhaps the late hour affected my mood, but it was still annoying.

After check-in, I was sent to a room with broken air conditioning. Went back downstairs, got switched to a new room with no hassle at all. I was not crazy about the new room. It had a full-size kitchen that took up 1/2 the room. This feature might be good for some, but I had absolutely no use for it and it made me feel like I was in a poorly-planned studio apartment. The first room (with the broken AC) was more of a conventional hotel room. Finally, while the kitchenette room was well maintained it was quite dated.

The hotel itself is in a fantastic location in Coconut Grove with lots of restaurants and other attractions within walking distance. There are great views from the deck on the eighth floor. I found the staff to be generally very nice and helpful. The valet is very quick, and while valet parking is expensive it's probably below market rate for Miami. If you really want to save a couple bucks, you can park in the garage directly next door from less money. I got a great deal on the room so I guess I shouldn't be complaining; however, if I had paid full price for this room I'd have been really, really unhappy.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, August 4, 2013
Dear JonathanF,
Thank you for sharing your comments about your recent stay. Despite the hiccups I am pleased that overall you had a good experience. Thanks for the feedback regarding your booking. We will double check our internet booking processes and get it right.
Sincerely,
Margaret Rose
Director of Operations
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972 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Key Largo, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013

It's a beautiful hotel in downtown Coconut Grove. The rooms are really nice and they have ample space for a reception. The location is perfect for walking around Coconut Grove, where there are more shops, bars and restaurants to keep the average busy. You are also very close to Brickell Avenue, Key Biscayne, Downtown Miami. Perfect spot for getting to know Miami.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, August 4, 2013
Mona,
Happy 30th Reunion! We were honored to celebrate with you and your classmates. Glad to be a part of such an important event. We hope you will be back at 40!
Best regards,
Margaret Rose
Director of Operations
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Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 26, 2013

Thanks to all at coconut grove. The room was great with a full kitchen and large fridge for those cheesecakes across the road at Coconut Grove. our room didn't have a bay view but it was still a large very comfortable room. Staff were all excellent, but a special thanks to Mari who was particularly good.

A great part of Miami to be in - wonderful characters in the mall a few steps away - the woman in the information booth is so helpful and the woman in the nearby home of the Coconut Grove Arts Festival was just great fun. Make sure you see/buy posters from the previous Coconut grove art festivals!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, July 22, 2013
Thank you for sharing your comments about your visit to the Sonesta. I am pleased that you enjoyed your stay and that our front office manager made such a positive impact. I will be sure to share these comments with her.
Best Regards,
Margaret Rose
Director of Operations
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Glasgow, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2013

We first stayed at the Sonesta Bayfront 2 years ago and we were so impressed that we wanted to go back. This time we stayed for 4 nights and it lived up to all of our expectations. This hotel really is fabulous. Staff are all exceptionally friendly and helpful....nothing is too much trouble. The hotel is absolutely spotless! If you are the sort who likes to complain you would find it difficult here....sure there was the occasional "snagette" e.g. Very small forecourt so if you arrive when it is busy you might have to wait a few moments to get unloaded or to get the valet to park your car. Breakfast isn't the cheapest in the grove but quality is great....and none of this really matters! This is a top hotel and one of our favourites. Sadly we live in Scotland so are unable to visit regularly but we now have this as the first destination we pencil in when planning a trip to the Miami area!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, July 22, 2013
Gordonsilverbirch,
Thank you for returning for another visit to the hotel. I am pleased that on your return you found the hotel to be exactly how you remembered. We look forward to your return.
Margaret Rose
Director of Operations
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Adelaide, Australia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 24, 2013

The Sonesta lived up to expectations - nice rooms, clean, good service, well located (in the area but not in Miami generally.) I booked on hotwire so the price was ok but the hotel isn't particularly special in anyway so do not splurge. It was raining so I didn't make it to the pool. The restaurant is actually quite good value and worth checking out.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, July 22, 2013
alexOz,
I am pleased we lived up your expectations and that you found us to be a good value. We also offer great rates on our website Sonesta.com. We appreciate your business and hope to see you again.
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 23, 2013 via mobile

Enjoyed my stay at the Sonesta Hotel Coconut Grove. The staff was very accommodating and the hotel was very nice. From the clean smell through out the hotel to comfortable beds and large bathroom. I would definitely stay there again on my next business trip.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, July 22, 2013
Ajones29
Thank you for selecting us for your business trip to Miami. We are pleased we were able to exceed your expectations. We hope to see you soon.
Margaret Rose
Director of Operations
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Atlanta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2013

Our family spent three days at the Sonesta in June and could not have been more pleased with our experience at this hotel. The service was excellent, amenities (pool, restaurant) great and room very nice with a great view. I travel weekly for work and the service at the Sonesta was as good as any hotel I have stayed, which includes several 4 and 5 star properties. Our room was spacious and clean and the entire staff was genuinely happy we were there and it showed from the valet to the pool attendant. This hotel at the price was a great value. The restaurant and pool on the 8th floor were perfect. They recognized we had kids, made everyone feel at home and catered to our specific situation without compromising the other guests (Thank you!, John and the staff). We will definitely go back and stay at the Sonesta in Coconut Grove again.

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, July 22, 2013
LMH479,
We appreciate your comments about your recent family trip to the Sonesta. We are pleased that you felt right at home and that the entire family enjoyed themselves. We look forward to your return.
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Miami
#13 Luxury Hotel in Miami
#30 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Number of rooms: 196
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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