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“Taken Advantage Of” 1 of 5 stars
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Free breakfast & parking!
Ranked #28 of 130 Hotels in Miami
Tampa, Florida
1 review
2 helpful votes 2 helpful votes
“Taken Advantage Of”
1 of 5 stars Reviewed May 1, 2013

At first, we were very impressed by this hotel. The view was nice, the rooms were classy and comfortable, etc. Then, when a mysterious $47 charge showed up on my bank statement, I got suspicious. I called the hotel to find out they had a very long list of items "purchased" from the mini bar, none of which my friend or I actually took. We only stayed one night here and managed to get taken advantage of. If you want the staff stuffing their pockets with Toblerones and charging them on your credit card, look no further than Sonesta Bayfront Hotel!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, May 11, 2013
Dear Lindsey TPM,
Despite our efforts, we are not always perfect. We did post a minibar charge to your account in error and refunded your credit card the same day the posting error was brought to our attention. Fortunately you checked your credit card the day after you departed so we were able to make the correction within 48 hours of your stay. We hope that you may reconsider staying with us again as your first impressions were positive.
Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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900 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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English first
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 28, 2013

I stayed here March 1-4 while in Miami attending the 9 Mile Festival. Loved my room, could see the ocean and enjoyed lounging on my balcony.

Location is great, many restaurants, bars and shops in walking distance. Enjoyed going to Coco Walk for Starbucks every morning. My room was spacious, well appointed and very comfortable. Loved the shower/bathtub and lovely bath products. Used the rooftop pool, it was wonderful, nice view of the bay and good bar service. Would love to return, loved this Hotel.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, May 1, 2013
Dear CalgaryOiler,
Thank you for your recent stay at our hotel. We appreciate your comments and are pleased you had such a positive experience. We hope to see you soon.
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2013

We had a business event during mid-April; all meeting activities were conducted at the Biscayne Ballroom. The ballroom was always impeccable arranged and it was always ready ahead of time. All meals were provided at the Grove Ballroom, the quality of the food was excellent, and they offered a different type of cuisine every day. We were very amazed with the service provided by the Ballroom crew; they were out of their way to service our group, very friendlies and always available to help. Special recognition to Frank Ruiz and Omar, they were above and beyond to make us feel good and enjoy an exceptional hospitality.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, May 1, 2013
PGarcia00,
Thank you for hosting your business event at our hotel. We are pleased that your event was such a success. We will be sure to share with Frank and Omar your comments. We hope we have an opportunity again to serve your company.
Regards,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland
Top Contributor
54 reviews 54 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed April 27, 2013

We chose the Sonesta Bayfront in Coconut Grove as we did not want to rent a car while in Miami pre-cruise. We were there for 5 nights.The location of the Sonesta Bayfront is ideal. Overlooking a lovely marina and just steps away from Coconut Grove which has plenty of shopping and dining options. We especially liked the Greenstreet Cafe for breakfast. Also the Peacock Garden Cafe right next door is a lovely place for dinner. Our room was a one-bedroom apartment with a full kitchen, bedroom, lounge, bathroom, guest bathroom and balcony. Lovely, very comfortable and clean.We had booked a corner suite which I assumed would be on an outside corner of the building with views in two different directions, but in fact it was an 'inside' corner ie our room was where two sides of the building joined. We only went to the bar once. Never ate in the hotel. The pool deck/bar/restaurant area is very windy, and there are so many options nearby. The reception staff are 'distant' as other reviewers have commented. No heads are raised when you walk by, no 'good mornings' are offered. The only time we saw any animation in the reception staff was when a resident appeared and a staff member said, "Oh, hi, Mr xxxxx, we haven't seen you for ages". Do remember that this hotel is partly hotel and partly private residences. This is not made clear in the advertising. The bellboys on the other hand were outstanding, very friendly, helpful and welcoming. Our stay was ideal and I'd go back in a moment, just one small flaw and that was the lack of engagement with the reception staff.

Room Tip: Try to get a bayfront room, it's lovely sitting on the balcony.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, May 1, 2013
Patnlcc,
We appreciate your comments and feedback regarding your stay. We are happy that you had such a great experience. Thank you for also sharing how we could improve to make it perfect. We look forward to your next visit.
Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena
Top Contributor
126 reviews 126 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed April 19, 2013

We booked a suite here, knowing that nowadays "suite" can mean almost anything. But this hotel does not disappoint. My husband and I could live quite comfortably for years in the suite we had. A full-sized one-bedroom apartment, with a huge balcony overlooking both the bay and the skyline; a full kitchen with all necessary equipment and utensils; two full-sized bathrooms (both with full tubs!) and full laundry area. Housekeeping was impeccable; room service was prompt and accurate. The decor is Miami moderne: sleek, light colors, unfussy, gleaming surfaces. Every time we stepped into the lobby we fell in love all over again with the subtle citrus scent. Evenings, the lobby is aglow with candles. Service is unobtrusive and refined. The restaurant and outdoor bar on the 8th floor provides a beautiful view, great drinks and comforting food. Wi-Fi works like a champ throughout.

But the best feature of this lovely and refined hotel is the location: just steps from everything in the charming Coconut Grove village. We left the car parked in the hotel's garage and walked to four days of exploring wonderful sidewalk dining, dock walks, Peacock park, charming boutiques, gelatos, movies, pharmacy, nighttime entertainments. We loved this place and we look forward to a return visit. No once in four days did I have even a single complaint. If you don't need flash and an arcade full of shops, this is a simply exceptional hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, May 1, 2013
Ccmccall,
We are very pleased that you had such a great experience at our hotel. We want our guest to feel like this is their home away from home. Thank you for sharing your comments and we hope you are back again soon.
Best Regards,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed April 17, 2013

As you enter the hotel, a very cold freezing lobby welcomes you! It is anyhow humid and warm outside, this -15 degrees greeting is not nice. We started with a room in 17th floor, lokking to the city and to the top roofs of neighbour buildings, The room increadibly small with one chair . Bathroom average and old furnished. Everything looked from 70s, carpet floor, a wardroe, an unnecessary long entrance corridor. The doors are oldish, and transmits every noice from the corridor. We were very upset that the room is so small and really average, we asked for a bigger one at least with a sitting option that we have an ill kid. If he lays on the bed, teh other sits on the chair, the third have to stand up! First night they couldn't do anything, they were booked out. OK, next day after investigating for 2 hours they showed us another option with akitchen instead of a sofa or something similar, something with sofa costed 50$ more per person per night! Super! We had to get this one as were really tired of all this back and forth but I can say that fron desk is not helpful, especially teh ladies, they look to you with big eyes what do you really want from my life? Pool is oldish, small. Furniture around the pool, sitting areas, pillows are unbelivable dirty! you don't want to sit on any pillow that the mustard split on the cushions from the previous customer doesn't touch your white trouser. Inside the restaurant seems more lovely and cozy but again -30 degrees chilled out, impossible to sit and eat something without shivering.what is the point of keeping the guests like in a meet freezer I don't know! Rooms really average, they don't even have a shower cabin but a curtain!!The elevator broke due to some reason, can happen, but they have 4 , 1 is broken, 1 is for service, the rest two is hardly serving teh people and to have it repaired took them a whole day! This is still understandable if the service team and hotel employees wouldn't have pushed the guests on side waiting there and get themselves on the next coming elevator. We pulled our kid with trolley on the side and waited that the staff is comfortably can fit in and grin at us stupidly! There is no concierge or anyone to help you with anything,guide you in the city or a tip of a restaurantnothing! Front desk didn't even know to print the way to airport from the internet. When my husband was carrying our stroller, with the sleeping kid in!, the two doormen, concierge whatever you call were chatting to each other and they looked away not to help. And this didn't happen once! Unbelievable.I still think Coconut Groove is a good option to stay IF YOU HAVE A CAR. Then you can enjoy this nice district of Miami without being too much in hectic. To get to South Beach and Art Deco absolutely no problem. There are nice restaurants around, but the so told shopping quarter of Coconut Groove has vanished. So don't expect to shop or so but for anice cozy stay pick another nice hotel close by, then you can enjoy. I would never go to this hotel again and don't recommend to anyone. It is VERY HIGH proced compared to service given.

Room Tip: Sea or pool view with a sofa
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, May 1, 2013
Dear Ensenjilg,
Thank you for sharing your comments about your visit to our property. I hope that you might contact me directly so that I can have the opportunity to discuss your experiences with you personally.
Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

We've held a meeting here twice now and the food, staff and accommodations have been wonderful. The rooms are lovely, especially those facing the pool and bay.Highly recommend the Sonesta Bayfront.

I'd come back for a leisure trip and enjoy the facility even more!

Room Tip: Bayfront is the way to go. Avoid rooms with a -01 or -02 as they are smaller and the deck has a canv...
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, April 14, 2013
Nisny,
Glad to hear that your event was a success. We look forward to your next meeting and hope you will come visit us on a leisure trip soon!
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Miami
#12 Business Hotel in Miami
#24 Romantic Hotel in Miami
#39 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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