After spending one night at the Hyatt Regency in Downtown Miami, we had such a terrible experience there that we had to check out and find a different hotel to spend our quick 3 night vacation in - boy am I glad we found the Sonesta Bayfront Hotel! The service was outstanding, rooms were very clean, beds were very comfortable, views were spectacular, location was very convenient, and the amenities exceeded my expectations (I didn't expect to have a full kitchen in our room, but then again didn't research the hotel because we booked it out of desperation and on a whim). I definitely want to compliment Daniela, the front desk agent, on her great service she gave us and also want to recognize all of the valet staff for their quick, efficient, and attentive service. I am already planning my next trip back to the Sonesta Bayfront Hotel!

I also want to note that the fragrance that is in the lobby is very nice and relaxing :)

Spent a week in miami with the first 4 days spent in south beach while the last 2 spent in coconut grove (another miami neighborhood). We were actually glad we did not stay only in south beach because one gets a different perspective / flavor for Miami by staying in coconut grove. Anyways about the hotel:

Pros:
* very good location - 5 minutes away from all the bars / restaurants / happening places in coconut grove
* quite new property - good furniture and decorations
* we had a high room with a beautiful bay / city view
* in many instances extremely good service - we had a problem with the AC, called them at 10 pm and somebody showed up literally 5 minutes later and fixed it
* nice pool / terrace on the 8th floor with great bay view

Cons:
* we only had one snafu in services with the cab but other than this minor one not really anything on the cons side


General Coconut Grove comments:
* all the hotels in coconut grove are clustered around for a couple of blocks
* this is very different from south beach - no beaches available in coconut grove, generally a family / houses neighborhood

If we were in coconut grove again (i doubt it but ...) we would stay at Sonesta again.

I had no expectations but found that this hotel is clean, run efficiently, has a lovely pool and is in a perfect location for the marinas and town.The rooms seem to have newish furniture. The kitchens which are in some rooms are clean but but look slightly dated as are the bathrooms. Overall a very positive experience.

I recently stayed at this hotel for business. Whilst I can't comment on the price (Corporate billed room) I can comment on the hotel and its service. The hotel was very clean and the rooms were well appointed. I had a wonderful view from my front window. The service we recieved from the moment we arrived was nothing short of first class. All of the staff were there to help. I would ike to thank Frank Ruiz and John Abelino. They both went out of there way to help us and made our stay a great one. These two gentleman were a shining example of what excellent customer service looks like. Thank you.