We have stayed several times at Sonesta Hotels with very good service. This was our first and last time at Sonesta Bayfront Coconut Grove. We arrived at 3am and left the Hotel at 10am. When we came back at 8pm the room was not done . They just said that they did not make the room on the same day of arrival!!!They did not even apologize or changed the towels!!! Even our dirty breakfast tray was still in the room. The only answer was that we has arrived that day....
The people in the front desk were every rude, they would not even say hello when you came in the hotel. Will never return!!!!
- Official Description (provided by the hotel):
- Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more less
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- Also Known As:
- Sonesta Bayfront Miami
- Sonesta Miami
- Miami Sonesta
- Sonesta Coconut Grove