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“Lovely hotel and staff” 5 of 5 stars
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
Hotel website
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Hotel amenities
Special Offer
Free breakfast & parking!
Ranked #28 of 129 Hotels in Miami
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely hotel and staff”
5 of 5 stars Reviewed October 30, 2012

Just returned from an amazing 3 night stay at the Sonestra Bayfront Hotel in Coconut Grove.

We arrived in very windy rainy conditions on Thursday from Hurricane Sandy going up the coast and parked outside and the staff immediately welcomed us and helped unload and took our luggage to our room. We decided to valet park our car, not something we normally do but thought with the weather and our long journey we would, it cost $23 a day. I then went and checked in and got told that we had been upgraded to a bay view room which was a lovely touch and well worth it. On route to our room had a nice chat with the bellman who told us about the bus tour of Miami and where to get it from.

Our room was just the right size for two, nice big bed, and an amazing view of the bay from the balcony. Do ask for a high floor room though as you can hear music from a nightclub till 3am and we were on the 12 floor. We decided to eat in the hotel the first night, and even though it was small and intimate restaurant on the 8th floor, the food and service was top notch.

On Friday we decided to cancel our planned golf due to the weather and reschedule for the Saturday and do a bus tour which Marco arranged for us as well as booking us another tee time. He was very helpful.

The bus tour is a must and shows you all the different areas of Miami, you can hop on and off the bus and the stop is just a 5 minute walk from the hotel near Coco Walk.

Coco Walk is a lovely friendly area just 5 mins from the hotel and has shops, restaurants along with Starbucks, Chillis, Cheesecake Factory, Fat Tuesday bar that you can sit and people watch, and a cinema. Coco Walk is apparently the second best place to go at night in Miami after South Beach, so the tour guide told us !

Whenever we wanted our car it was with us within 5 minutes and the staff were always very friendly and helpful. The pool on the 8 floor had amazing views and lovely loungers (even though the pool could do with a clean, from the leaves etc from the bad winds that had settled on the bottom of the pool).

When we checked out, Irlanda was a very friendly and professional member of staff who did this for us, and made it very smooth, with the help of the valet guys, the staff are an asset to the hotel.

I would definitely come back here one day and would recommend it, it is a lovely modern hotel in a great location, and if you need any help with your requirements before you arrive then ask for Elizabeth Dubon, she has been a star.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, November 10, 2012
Dear Flossy R,
Thank you for your recent stay at our hotel and your feedback about your experience. We agree that there are a lot of activities in the area and as you found on the bus tour, many easy ways to see Miami. I am happy that you found our staff both helpful and welcoming. I will be sure to share your comments with them. Please accept my apologies about the pool needing some additional attention; with the high winds for several days after the storm it took us a few days to get it back in tip top shape. We look forward to your return and hope your next visit will be soon.
Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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English first
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 28, 2012 via mobile

Good hotel for a conference. Good food served. Nice view of bay in back of hotel. Friendly service from start to finish. Great hotel if you want to be in this area. I would recommend this hotel to anyone who wants to stay in the area.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, November 10, 2012
Dear Hawstev,
Thank you for your recommendation of our hotel as a good place to stay in Coconut Grove. I am pleased that your conference went well and that your enjoyed your visit. We hope you will be back again on business or pleasure.
Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
Top Contributor
93 reviews 93 reviews
75 hotel reviews
Reviews in 64 cities Reviews in 64 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed October 27, 2012

I've stayed here once for business in March 2012, and I'll be going back again this fall. The front entrance is small, so getting into the valet (and lines) can be a little tricky, but there is a spacious parking garage at the hotel where guests cars are kept. The lobby is modern, minimal and elegant. Staffers were great. My room was modern and clean and the balcony was awesome. Pay for the bay view rooms. It's worth the extra cost.

I can't wait to try out the roof pool on my upcoming trip.

I absolutely love getting up in the morning at this place, looking out at the views of the Coconut Grove yacht club and Biscayne Bay, and then going on a walk down to Kennedy Park around the corner. I lived in Coconut Grove for a couple years in the 1990s, so the town has a special place in my heart.

There's a lot of traffic in general in Miami on Bayshore Drive heading north toward downtown, so it does take a little longer to get around town than it used to.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, November 10, 2012
Dear Vinovixen,
Thank you for your feedback regarding your stay. We are always pleased when a former Grove resident returns for a visit and is able to enjoy the neighborhood. While much has changed since you lived here I am sure you will agree it is a great place with incredible views. We look forward to your return this fall.
Sincerely,
Margaret Rose
Director of Operations
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Miami, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2012

We held a business meeting at the Sonesta for 3 days. The location is beautiful, Coconut Grove is one of the best spots in Miami. The hotel has been renovated and is just perfect.. The meetings rooms have a fantastic view and just the right size.
What is really outstanding in the Sonesta is the service The crew was so nice, so helpful. They bent backwards to make the group happy. They were always a step ahead and were ready to do whatever it took to make things happen effortlessly, smoothly. They all had a smile and absolute willingness and commitment to make our event a success. Thanks to Omar, Frank and their team on the ground we had a fantastic 3-day meeting, with all the participants wanting to come back for the next one as soon as possible. Both gentlemen made my job so easy and seamless. Thank you!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 27, 2012
Dear mexican-in-miami,
We are so pleased that your conference went so well and that your experience with our conference service team was magnificent! We appreciate your feedback and for recognizing our team. It was our pleasure serving your group and we look forward to your return.
Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 20, 2012

Rooms have a good size and we got one with a little kitchen however there is no real sitting area unless you sit outside on the balcony and the furniture start to show its age. What we did not like is the tricky pricing policy. They offer several discounted rates (10% for +55, 30% on stays of 3 days and more, special rate for Florida residents etc) but they always use a different base rate. An example shows the best available rate at $162 and the +55 rate also at $162 (where is the 10% discount?) and $153 for 3 days (they use a base rate of 240 and deduct 30%) and Floridians pay $143 (this incl. parking). So officially they show discounts but they charge all the same. On top of that they charge $23 daily for parking (plus tips for the valet parking attendants) but who gets there without a car? So it's more a place for business travelers who may not care about rates and charges as the company pays for it....

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 27, 2012
Dear Mafioso,
Thank you for your feedback regarding your recent stay at our hotel. We offer many different rates and packages on our website. Some rates include added value such as parking or breakfast while others offer discounts and upgrades on room categories. During periods of high demand there may also times when discounted rates will be limited or unavailable. We recommend that you check online at sonesta.com to review our different offers available for any date. We offer valet parking at $23 per night which is the lowest in the area. If you are travelling in a hybrid vehicle we provide complimentary valet parking. We hope that you enjoyed your stay and that you will return again for another visit.
Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2012

Loved this Hotel and Staff! Everything was Perfect. My wife and I stayed for 2 nights and i can't put into words how Wonderful everything was. The Staff, Room, and View were Awesome. We will Definately Return Very Soon! I Highly Recommend staying here. Thank You! T Wall

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 18, 2012
Dear Tom W,
Thank you for staying with us and sharing your comments about your experiences. We are pleased that everything was perfect for you and your wife. We look forward to your return.
Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 16, 2012

Loved everything about this hotel in Coconut Grove. I stayed here for three weeks recently and didn't want to leave. Staff are wonderful especially Alex at the pool, he goes out of his way to make sure you are comfortable and have everything you need. The restaurant staff are wonderful to and food is good. You have a great selection of little restaurants within walking distance and the beaches are only 15 mins away. The suites have everything you need, a home away from home, I cant wait for my next visit. Whether on business or pleasure I cant recommend this hotel highly enough. Beds are te most comfortable I have ever slept in and housekeeping is top notch.

Room Tip: Had a wrap around balcony this is an added plus and also a bay view
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, October 18, 2012
Dear jesolodublin_10,
Thank you for your recent stay at our hotel and your feedback regarding your visit. I am pleased that the entire staff made your extended stay so pleasant. I will be sure to share your comments with them. We hope you will be back again soon.
Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Miami
#12 Luxury Hotel in Miami
#24 Romantic Hotel in Miami
#39 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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