We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sony-Ericsson Tennis Tournament” 5 of 5 stars
Review of Sonesta Coconut Grove Miami

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sonesta Coconut Grove Miami to your Saves list
Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Price
25% Off 2 or More Nights!
Ranked #32 of 129 Hotels in Miami
New York City
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Sony-Ericsson Tennis Tournament”
5 of 5 stars Reviewed March 28, 2012

A group of six adults, we stayed at the Sonesta Bayfront Hotel in Coconut Grove for the Sony-Ericsson Tennis Tournament and had an excellent experience. The hotel is a stop for the buses that ferry spectators back and forth to the tennis tournament and the tournament maintains a desk in the hotel to provide guidance and assistance to those attending the tournament. The hotel is well staffed and all staff members - from those behind the reception desk to the car valet staff - were at all times cheerful, pleasant, responsive and helpful. The hotel also has excellent facilities - including a large and very nice rooftop pool and a very good rooftop breakfast and dining facility. Our one complaint: the flat screen TV sets in the rooms were difficult to operate (easy to ordr a movie, but difficult to get past that to the free TV).

Room Tip: Rooms overlooking the bay are quieter than those on lower floors overlooking the Coconut Walk area.
See more room tips
  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, April 12, 2012
Dear DavidNewYorkCity,

Thank you for your recent stay at our hotel and your feedback. We are pleased you and your friends enjoyed the Sony Ericsson tournament and the shuttle service from the hotel to Key Biscayne. I apologize for the difficulties with the flat panel TV, our maintenance team will be sure to check our systems to make certain they are operating correctly.

We look forward to seeing you at next year’s tournament.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

944 reviews from our community

Traveler rating
    485
    279
    101
    44
    35
See reviews for
189
345
49
206
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sunderland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 23, 2012

We were a party of four and this was our two night hotel assigned to us through Virgin prior to our Carribean Cruise which we were picking up at Fort Lauderdale. First impressions of the hotel were a bit unsure as we arrived round the back of the building after being dropped at the wrong location by a taxi driver. My partner went round to the front to see if we could get help with our luggage and a few mins later a concierge came round with a luggage trolley to assist us. The front lobby is lovely, very big leather sofas and a great feeling of space and cleanliness.
We were then taken to our rooms after a very easy check in. The rooms themselves were also lovely, very clean, spacious and had everything you would need for a comfortable stay including dressing gowns and room service if required. As it was Valentines Day when we arrived I had pre-booked a table for two for myself and my partner as a surprise. The meal was fab although a bit pricey but it was a special occassion.
We were on the 15th floor and the views were stunning, on the 8th floor where the restaraunt and swimming pool are there were fantastic views over the bay. Coconut Grove is a very desirable area and comes alive at night with all the outside cafe bars and eateries.
In all I would recommend this hotel to anyone as either a base for exploring Miami or just a short stay as we did. If we go back to Miami we wouldn't hesitate to stay at Sonesta Bayfront Hotel again. Photos to follow.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 26, 2012
Dear Nettynkev,

Thank you for your comments about your recent stay at our hotel. We are pleased you enjoyed your Valentine’s Day stay with us. Our views from our rooms and our pool deck are incredible. I am pleased you enjoyed your dinner in our restaurant Panorama. Besides the great food, it is also a great place to enjoy an afternoon cocktail while you watch the sun set. We hope you and your partner will return any time you need a weekend getaway.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 23, 2012

Great room (living room and bedroom) with a view of the bay for 2 adults and 2 kids. Pool is nice with jacuzzi, breakfast was really good too.Shops in Coconut Grove just around the corner. Highly recommended for families. Good value for money.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 26, 2012
Dear GVAtraveler,

We are pleased that your family enjoyed their visit to our hotel and that you found Coconut Grove a great location for visits to Miami. We look forward to your next visit and hope you are back soon.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed March 23, 2012

The entire staff was very friendly and accommodating, from the front office to sales/catering and shipping/receiving departments. Of special note---the excellent services of Ebru and Princess in the Sales office, Cassidy in Reservations and Johana in Catering, not to mention the extra special care we received from Omar Aguilar and Frank Ruiz. There was not one thing we could have asked for with Frank at our service, who anticipated our every need. We would definitely recommend this hotel and will return if the opportunity presents itself.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 26, 2012
Dear Cheryl H,

Thank you for your comments about your stay at our hotel. We are pleased that your meeting was a great success and happy that our team provided you with excellent service. We will be sure to share your feedback with our banquet team. We look forward to your next meeting with us.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Top Contributor
244 reviews 244 reviews
49 hotel reviews
Reviews in 81 cities Reviews in 81 cities
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed March 20, 2012

Made reservations in Dec 2011 for reservations in March, 2012; 1 dbl bed room and 2 - 2bdr suites in order to accommodate our 10 family members. My 60th birthday celebration was being held nearby starting at 6.00pm.
The family arrived at 4.00 pm (check in was at 3.00pm). The single room was ready; however, the two suites were not ready - only one bedroom of the two suites were ready. The other 3 rooms had to wait. Carmen the front desk person was very apologetic...the previous folks did not leave on time.... bla. bla bla. At 4.30 we still did not have the rooms and decided to go and request another single room for people to get ready.
Around 5.45pm the cleaners finished and we were able to move to one of the 2- 2bdr suite.
The other folks decided to keep the single room and or the partial suite.
Upon arrival back to the room - the single room had water leak all over the bathroom floor.
Carmen offered to discount the room rates, which was appreciated but the situation caused all of us to be late to the celebration and unecessary stress.

Room Tip: Beware of the multiple bedrooms suites....no guarantee they will be ready.
See more room tips
  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 26, 2012
Dear Maria E,

Thank you for your feedback regarding your recent stay at our hotel. Please accept my apologies on behalf of the hotel for the delays at check in and for any inconveniences this may have caused. We appreciated your patience while we properly prepared your rooms.
Despite the delays, we hope that you were able to enjoy your time with your family and that your celebration was a great success.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Top Contributor
127 reviews 127 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed March 14, 2012

My husband and I were in town for a wedding, and this was one of the hotels that had a room block. We arrived very early Friday morning, and the front desk woman was extremely kind in looking for another room for us to check into early. There were only more "superior" rooms available, so we paid the difference in order to catch some Z's before the wedding.

The lobby area is nice, but everything else was just slightly above average. This might be a more ideal hotel for people with families too since it had a full kitchen. But in general, I wasn't comfortable in the room, and a huge part of that had to do with the noise. When anyone around us was opening or closing their balcony doors, we could hear it because it was incredibly loud. Overall, the walls must be thing b/c I heard vacuuming in the suite next door, people's conversations in the hallways, and anytime a door was opening or closing. I was miserable, yet thankful that it was only a one-night stay.

Service from the front desk and housekeeping were great while we were there. They were truly pleasant. Although I wasn't impressed with the valet when we called for our car to be brought around, only to find out they forgot to get it until we finally had to ask where it was. I would have excused it if they were busy, but they weren't.

So the reason for my 2 star rating instead of the average 3 was the "service" we received when we arrived back home. My husband called to ask for an itemized list of charges. Most hotels provide these without guests asking, but strangely, Sonesta did not. The front desk man said he had to request it through the company we booked the hotel through. How ridiculous is that? I understand if we had no charges or changes for just a simple hotel night, but we had valet parking charges as well as lunch in their hotel that we charged to the room. And on top of that, he was being incredibly rude and unprofessional. So needless to say, I wouldn't recommend this hotel to anyone.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 21, 2012
Dear Empresz,

Please accept my apologies that your recent stay was not up to your expectations. We appreciate your feedback on the service you received and we have followed up with our Valet Manager and Front Office Manager to ensure we address your comments with our team to improve our guest experience.

We appreciate you staying with us and we hope that if your travel plans bring you back to Miami that we can have another opportunity to make your stay more enjoyable and the Sonesta Bayfront Hotel a place you would recommend.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
134 reviews 134 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
125 helpful votes 125 helpful votes
2 of 5 stars Reviewed March 13, 2012

Stayed for a single night before joining a cruise in Miami. The location is nice with good views of the marina. Rooms were a little dated but clean enough. When I went to shower in the morning I discovered that the hot water was off. Not wanting to cause a fuss took a cold shower and decided to report the problem to reception on check out. When I informed the receptionist she told me they were aware that my room had no hot water due to maintainance. Avoid at all cost.................

Room Tip: Go to another hotel
See more room tips
  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 21, 2012
Dear Intcopiers,

Thank you for providing your feedback regarding your recent stay at our hotel. Unfortunately we had an emergency issue with our boilers that negatively impacted our guest and their experience. While we make every effort to ensure these types of issues do not affect our guests sometimes we are unable to accomplish this. Please accept my apologies on behalf of the hotel for any inconveniences caused by the hot water issue during your stay.

Sincerely,
Margaret Rose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sonesta Coconut Grove Miami? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Miami
#13 Business Hotel in Miami
#32 Romantic Hotel in Miami
#41 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Number of rooms: 196
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Sabre Hospitality Solutions, HotelTravel.com, TripOnline SA, Odigeo and Tingo so you can book your Sonesta Coconut Grove Miami reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

Owners: What's your side of the story?

If you own or manage Sonesta Coconut Grove Miami, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.