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“In the Grove!” 4 of 5 stars
Review of Sonesta Coconut Grove Miami

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Sonesta Coconut Grove Miami
4.0 of 5 Hotel   |   2889 McFarlane Road, Miami, FL 33133 (Coconut Grove)   |  
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Hotel amenities
Special Offer
Free breakfast & parking!
Ranked #26 of 129 hotels in Miami
tennessee
Top Contributor
71 reviews 71 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
“In the Grove!”
4 of 5 stars Reviewed February 24, 2012

We go to the annual Coconut Grove Art Festival most years and have stayed in the Sonesta 5 or 6 times. The lobby is very upscale and attractive, front desk service is very prompt unless you happen to arrive at the same time as a large group checking in, there is NO parking except valet ($23 daily plus tips), but this year the valet service was much more prompt than in the past. Room housekeeping was excellent one day and then the following days there were minor issues, but not of great importance. The bed was extremely comfortable as were the pillows; we had a full kitchen which was nice (ice maker so you didn't have to continually fill ice buckets)..the room was fairly spacious ....balcony same size on all but the larger units. Our bay view was on the side overlooking the pool and it was noisy (you also got a lot of noise from the restaurant on the same floor as the pool), but we turned on the ac fan and didn't hear a sound during the night. Privacy between adjoining balconies on this particular room was only a canvas panel and therefore not as private (sound) as the ones having concrete/glass dividers. One GREAT thing was that you walked right down the front steps and you were at the entrance to the festival. I would recommend the hotel and we will go back. There seems to be a wide variety of 'pricing' ...so keep that in mind. Loved watching the boats in the bay....lights of Biscayne at night, and overlooking the fun and sounds of the Art Festival.

Room Tip: If you want to be 'Bay FRONT' make certain that you specifiy...'Bay VIEW' is not qui...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 20, 2012
Dear Golfingirl2,

Thank you for your comments about your recent stay at our hotel. We are pleased that you have returned each year to attend the festival and that you have selected our hotel for your accommodations. Please accept my apologies on behalf of the hotel for the inconsistencies in the housekeeping service you received during your stay. I have reviewed your comments with our housekeeping team so that we can improve our services. We hope you will be back again next year for the 50th Anniversary of the Coconut Grove Arts Festival.

Sincerely,
Margaret Rose
Director of Operations
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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Glasgow, Kentucky
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2012

We were in Miami for the Boat Show and had difficulty finding a room. We tried the Sonesta and they worked out a beautiful suite overlooking Biscayne Bay and the city. There was a balcony, the room was beautifully appointed and the Pavilion Dining on the 8th floor terrace was spectacular. We were given free parking for our three days there and had immediate access to the Art Festival.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, March 20, 2012
Dear Kysailor,

Thank you for your recent stay at our hotel during the Coconut Grove Art Festival. We are pleased to learn that you enjoyed the event and that the Festival entrance is at our door step. It was a great weekend and I am happy that we were able to accommodate your last minute booking due to a cancellation. We hope that you will be back again next February for the 50th Anniversary of the festival.

Sincerely,
Margaret Rose
Director of Operations
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London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2012

Just returned from a 4 night stay at the Sonesta. Hotel location is great away from the busy scene such as Ocean Drive, the bay on one side and lots of shops and resturants just a short walk away. We had a 2 bed room which was very large, with a little kitchen area, beds were very comfy. On arriving we found that our balcony door would not shut, we called front desk who sent maintence up immediately to fix the lock, one of our bedside lamps would not work, not really a problem as there are lots of other lighting in the room. Hotel staff were all very friendly, they helped us organise a tour bus trip which is well worth doing if you are without transport. We also used the train for $2. We enjoyed our stay and would return without hesitation. Thank You

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, February 20, 2012
Dear Staylongernexttime,

Thank you for your comments about your recent stay at our hotel. We agree that most everything is available at our doorstep and are pleased you enjoyed your visit. Please accept our apologies for any inconvenience caused by the maintenance issue in your room. I am glad we were able to quickly resolve the problem for you. I will certainly share all of your comments with our team and we look forward to your next visit.

Sincerely,
Margaret Rose
Director of Operations
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durham, NC
Top Contributor
94 reviews 94 reviews
10 hotel reviews
Reviews in 51 cities Reviews in 51 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 18, 2012

The Sonesta is in a great location right on the bay in coconut grove, very near shopping and some decent restaurants. The hotel itself is standard american hotel modern, clean with nice rooms. The restaurant is not that great but is located on the 8th floor with great views. I would recommend this hotel if you want to stay in coconut grove in Miami.

Room Tip: The view is great from the upper floors.
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  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, February 19, 2012
Dear BryanC,

Thank you for your feedback regarding your recent stay at the hotel. Please accept my apologies that we missed the opportunity to make your stay exceptional. I hope that if your travel brings you back to Coconut Grove we may be given another chance to make your visit not just exceptional but extraordinary.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 15, 2012

We just returned from Miami and a 4 day stay at Sonesta. We loved the hotel and it's location amidst all of the shops and restaurants of Coconut Grove. The rooms are spacious, very clean and the beds are exceptionally comfortable. The staff are warm and gracious and try to accommodate every need. The pool is beautiful with an incredible view of the bay. We would highly recommend this hotel.

Room Tip: We had a corner room with a side view and were a bit disappointed. We were on the 16th floor which w...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, February 19, 2012
Dear Mcquche,

We are pleased you enjoyed your stay at our hotel. We agree with you that our view from the pool is the best in Miami and it is a great place to relax and enjoy. I will be sure to share with our Housekeeping team how much you enjoyed your accommodations.

We want our guest to experience not only the warmth of the Florida sunshine but of our friendly staff and I am pleased we were able to share this with you. Thank you for your comments and we look forward to your return.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldsmar, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 13, 2012

Really terrific service, as always expected from a Sonesta hotel. The staff excels in going out of their way to make you feel welcome. Location was terrific also. Parking was too expensive, and should be included in price, but other than that, it was a very nice stay.

Room Tip: great views from the upper floors
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, February 19, 2012
Dear Chucks41,

Thank you for your comments regarding your recent stay at our hotel. We are pleased that you enjoyed our great location in the heart of Coconut Grove. We have lots of amenities within walking distance so a car is not always necessary. We offer Valet parking only for our guests but you will find our rates are the lowest in the area.

I will share your comments with our staff regarding the service you received. We are glad we made you feel welcome and at home and hope to see you soon.

Sincerely,
Margaret Rose
Director of Operations
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atlanta, ga
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 13, 2012

Booked thru Hotwire and got a closet sized room. Front desk advised that Hotwire cointracts for "standard" rooms, a category exclusive to Hotwire and not sold by the hotel to the general public. So the Hotwire claim of 4 stars is totally bogus, when you consider the mini size room with just a tiny corner window. The hotel is okay, but not 4 stars, ever. Lobby is tiny, made for the condo bldg it is. As for the hotel, does it care about its guests or the cash, when they let Hotwire (and who knows what other bookers) sell grossly inferior rooms as 4 star?

  • Stayed February 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretRose_CG, Manager at Sonesta Coconut Grove Miami, responded to this review, February 19, 2012
Dear Jeff f,

Thank you for providing your feedback on your recent stay at our hotel. I am disappointed that your room accommodations did not meet your expectations. We do offer special rates on Hotwire to sell our last minute inventory which may be for a limited room category. All of our room categories are available to view and book on our website at Sonesta.com. We recommend our guest visit the site for complete descriptions and photos of all our room categories including our superior room category.

Please accept my apologies that your accommodations were less than perfect and for any inconveniences this may have caused. If your travels bring you back to the Sonesta Bayfront Hotel, please let me know and we will make certain to have a great room waiting for you.

Sincerely,
Margaret Rose
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Coconut Grove Miami

Address: 2889 McFarlane Road, Miami, FL 33133
Phone Number:
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Miami
#11 Luxury Hotel in Miami
#25 Romantic Hotel in Miami
#41 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Coconut Grove Miami 4*
Official Description (provided by the hotel):
Tucked away in the verdant enclave of Coconut Grove, Sonesta Coconut Grove Miami reflects all the originality and spice of this trendy, artistic neighborhood on the coast of Biscayne Bay and adjacent to Coral Gables. From our luxurious bayfront retreat, you're in the center of it all just across the street from CocoWalk and steps from lively sidewalk cafes, stylish boutiques, modern art galleries, and sizzling nightlife and only minutes from Coral Gables business and entertainment district. ... more   less 
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Also Known As:
Sonesta Bayfront Miami
Sonesta Miami
Miami Sonesta
Sonesta Coconut Grove

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