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“Superb Customer Service” 5 of 5 stars
Review of Hampton Inn & Suites Miami/Brickell-Downtown

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Hampton Inn & Suites Miami/Brickell-Downtown
2.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
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Ranked #1 of 130 hotels in Miami
GreenLeadersPlatinum level
High Point, North Carolina
1 review
“Superb Customer Service”
5 of 5 stars Reviewed July 11, 2013

My husband and I had the great pleasure of staying at Hampton Inn and Suites Miami/Brickell-Downtown before and after our recent cruise. When we arrived, we were greeted with a smile and directions to the registration desk that is located on the 6th floor. When got to the desk, Randy greeted us and proceeded to give us our passes for the complimentary drink you receive your first night. After about 30 minutes in our room, he called up to the room to make sure that everything was to our satisfaction (and it was). He also set up our shuttle to the Port of Miami.
The next morning, we had a nice breakfast and Luz, who worked at the breakfast area, was so efficient and nice to us all. She kept food stocked, checked on guest, removed our used dishes. She was very friendly! Alegna and Deviny (front desk) were FANTASTIC as well. Went out of their way to ensure we were satisfied. When we changed our plans at the last minute, Alegna called the shuttle service and reworked our pick up time. The shuttle driver was just as pleasant as well!
Alegna also provided us directions and advice about some of the things we needed to get done before leaving. She and Deviny did EVERYTHING with a smile. My husband was so very impressed, he wanted to give them a tip but their response was "Thank you, we appreciate that, but it would be better if you would make your comments on tripadvisor."
When we returned the following week, we were again greeted by smiles and they remembered us and asked how our cruise was. Luz also remembered us and also inquired about our trip. When in Miami, we will stay here again. If ever in the area, they are easily accessible to the airport (you can take the metrorail for $2 straight from the airport and walk one block to hotel), the metromover is a nice in that it takes you to the marketplace or other areas around the area and I believe that is free!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, July 12, 2013
Dear welovintravelin,

Thank you for your positive feedback. Making connections with our guests and ensuring we exceed their expectations is our priority and I am so glad that was the case with your stay. Thank you so much for your review and we will share it our team during our next meeting.

Cordially,
Eduardo Chapoval, CHA
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 11, 2013

We stayed for 9 nights at this hotel and enjoyed it very much. The staff is very friendly and helpfull and fast to attend any concern. We stayed in a King suite and the room was very spacious and comfortable. It was glad to find for once a comfortable sofabed. The breakfast was delicious but after so many days the option of hot dishes seemed very limited. Complimentary Wi-Fi worked very well. I strongly recommend this hotel, after many visits to Miami this is a new favorite.

Room Tip: Sofabeds in this hotel are actually comfortable. Suites are spacious and quiet.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, July 11, 2013
Dear Lizzydf,

Thank you for your positive review. What an honor to become your new favorite hotel! We will remain at your service until your next stay!

Sincerely,
Eduardo Chapoval, CHA
General Manager
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Markham, Canada
1 review
5 of 5 stars Reviewed July 10, 2013

Average looking building and but exceptional interior. My family of 5 stayed a double queen suite. The room has nice modern furniture and functional layout. Very good internet connection in room, but slow in the business centre. Quality breakfast. Friendly staff. Hotel is very close to rail and metro station. Lots of restaurant within walking distance.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, July 11, 2013
Dear Becky H,

Thank you for taking time to post a positive review about your recent stay with us. I am glad to hear that we have provided you with everything you expected and more. We hope to have you back again soon.

Sincerely,
Eduardo Chapoval, CHA
General Manager
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Lake Villa, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 9, 2013

Our family of four stayed here the night before our cruise. The entrance is a little confusing as the hotel lobby is actually on the sixth floor of this converted condo building. Signage indicating this would be a bit helpful on the first floor. The hotel staff was very courteous and able to answer all our questions. Rooms were clean, well-appointed, with comfortable beds and a great shower. Wi-Fi was complimentary in-room. It is a short walk to restaurants and shops at Mary Brickell Village as well as the free Metromover station.The included hot breakfast buffet in the morning had a great selection and the breakfast service staff was particularly helpful and friendly. They can arrange shuttle service to the port for $8 per person.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, July 10, 2013
Dear Mike B,

Thank you for choosing Hampton Inn & Suites- Miami Brickell/ Downtown for your pre-cruise stay. I am happy to hear that our team provided you with an exceptional service; thus exceeded your expectation. I wish to inform you that we are a newly built hotel in 2011 and also an agent is available at our 1st floor concierge desk, who will gladly direct you to our main lobby location when in question. We hope to have you again.

Sincerely,
Eduardo Chapoval, CHA
General Manager
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Germany
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed July 9, 2013

We stayed one night on our way from Cayman. The room, breakfast , atmosphere everything is just average. Maybe we were at the wrong weekend there. We paid 220 USD for one night and in our opinion it was simply not worth the money. We wouldn`t stay there again. There are so many better choices in Miami!

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, July 12, 2013
Dear Aygen,

Thank you for taking the time to write your review about your stay and I am disappointed to hear we did not fulfill your expectations. I hope you give us another chance on a future visit to Miami.

Cordially,

Eduardo Chapoval, CHA
General Manager
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A TripAdvisor Member
4 of 5 stars Reviewed July 9, 2013

This is a nice hotel with a great location. The room is very comfortable and clean, the furniture is new and modern I really like it. Breakfast is good and offers different options, however the breakfast schedule is limited just until 10am, which is a little inconvenient because on vacation you wake up late and you don't want to run. Also the hotel should offer a relax area for the guest to wait when you arrive before the check in hour, usually you are so tired after a flight that you want to rest a little bit in the hotel before explore the new city as I was forced to do.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, July 10, 2013
Dear A TripAdvisor Member,

Thank you for your positive review. I am glad to hear that you enjoyed your stay with us. I wish to take this opportunity to inform you that breakfast hours are set as a Hampton Brand standard. Moreover we offer a large sitting area in our main lobby on 6th floor where you can relax and enjoy numerous art works we have throughout the lobby. Hope to have you again.

Sincerely,
Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 8, 2013

This is a great hotel-- for value, comfort, cleanliness, marvelous artwork, terrific breakfast, immaculate pool, lovely service, great location ( right near the FREE and fab Miami Mover & the metro system)-- I wholeheartedly recommend it!!

Green Features: The most environmentally friendly hotel in which we've ever stayed! Shower curtains and tater ware at breakfast fro repurposed materials and in room recycling. Excellent and a LEED building too which is very admirable for a hotel!
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites Miami/Brickell-Downtown, responded to this review, July 10, 2013
Dear Ffax,

Thank you for staying with us and for writing us a positive review. I am glad to hear we provided everything you expected and more. Please keep us in mind when returning to Miami.

Cordially,
Eduardo Chapoval, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami
#1 Romantic Hotel in Miami
#1 Green Hotel in Miami
#1 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Miami/Brickell-Downtown 2.5*
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami
Hampton Inn And Suites Miami/Brickell-Downtown

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