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“The right place to stay. Excellent option to consider.” 5 of 5 stars
Review of Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown

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Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown
3.5 of 5 Hotel   |   50 SW 12th Street, Miami, FL 33130 (Downtown)   |  
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Ranked #1 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“The right place to stay. Excellent option to consider.”
5 of 5 stars Reviewed May 3, 2013

We stayed for 1 night. All the personnel were friendly and helpful. I was afraid of some reviews about the noise, but we didn't experience none of that (in almost all the hotels is normal to hear when some doors close, but here it was no such a noisy nightmare). The price is a little high but the location is excellent, for walking and dinning specially.
Because is in downtown is predictable to expect some traffic, but the day we arrive was brickell closed (due to a marathon), that made us to have a 3 hours delay on our arrival. This was really the only problem we had, and as an advice, the hotel has your email when the reservation is made, then they should consider when this kind of events are taking place to send a message and help the visitors to consider this in their schedule.
I very nice place, and very good option if you are cruising from Miami.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown, responded to this review, May 6, 2013
Dear Al M,

Thank you for taking time to write us a very positive feedback. Total Guest Satisfaction is our #1 priority and I am so glad to read we exceeded your expectations. Thank you for your suggestion, however we do follow strict email guidlines provided by Hilton Corporation.
We hope you to keep us in mind on your next visit to Miami.

Cordially,
Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,027 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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Knoxville, Tennessee
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 3, 2013

Think luxury hotel. This is our experience as we spent the night at this Hampton Inn prior to taking a cruise. The relatively new Inn is first-rate in every way. You are welcomed at street level to be directed to the check in desk on a higher floor. The rooms/suites are on upper floors. Every detail of the property is beautifully appointed. Honestly, in every way it 'felt' like a 4 star hotel. As a Hilton Honored Guest we received an upgrade to a one bedroom suite. Very lovely. The free breakfast has been expanded and the dining area, while crowded, is attractive. Perhaps the hotel was full, or this area needs to be enlarged with some sound absorbing materials as the noise level was quite high.high! While not familiar with Miami, this area seems to have experienced some sort of 'renaissance' as there are many new small restaurants close by for dinner. Every staff person we encountered was most friendly and helpful. Might add that the rates are also above the typical Hampton Inn, but we were there in late March and over Easter break. Never-the-less, it is a real 'find' and within 10 minutes of the port of Miami.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown, responded to this review, May 6, 2013
Dear EllenHawkins,

Wow!
Thank you for your positive feedback. Guest satisfaction is our number one priority and by reading your review, I am glad to notice that we exceeded your expectations. Thank you so much for your review and I will share it with our staff. We will be looking forward to see you in Miami again next year!

Cordially,
Eduardo Chapoval, CHA
General Manager
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Jacksonville, Florida
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 2, 2013 via mobile

My husband and I stayed there for two nights along with my in- laws.
Hampton inn is our first choice while traveling. We stayed in standard king room which was clean and had comfortable bed and nice city view.
We received complementary drink upon arrival and enjoyed delicious Hampton breakfast with great supervision of Mr. Fernando sanchez.

However, below are two issues that I also discussed with management team:
1- no frig in the room( never happened before)
2- the coffee maker set and cups were placed inside bathroom!

But, once I expressed my concerns with Ms. Carolina Gonzales, she upgraded our rooms to suits which addressed the issues.

We highly appreciate it and thank the management team for the five star customer service.


  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown, responded to this review, May 3, 2013
Dear Hiddibiriz,

Thank you for taking time to write us a nice review. I am glad we were able to provide with five star customer service and made your stay joyful. I am also very happy to learn that we were able to offer you a complimentary upgrade to our Suite rooms and met your needs. I hope you have noticed that coffee cups are individually wrapped and they are disposable, placed on top of counter for your convenience.

We hope to have you again.

Sincerely,
Eduardo Chapoval, CHA
General Manager
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New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 2, 2013

We were a family group of 14 and stayed for one week at this hotel during easter/passover. The hotel was amazing for what we paid for. Even though the pool is small it definately served its purpose for the little ones. This hotel pays attention to the little details which really make a big difference. They even provided complimentary snack bags for all guests during the working week. The only problem we encountered was with the washing machines and dryers which weren't functioning well during our stay. The location is very nice - good restaurants in close proximity to the hotel. I would come back again without thinking twice

Room Tip: Reserve a double queen suite room - very spacious
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown, responded to this review, May 3, 2013
Dear Lana E,

Thank you very much for your positive feedback. I am happy to learn that you enjoyed your family stay with us. Regarding inconvenience you experienced with our washing machine and dryer, I will make sure to discuss with our Chief Engineer and look into it for smoother operation.
We definitely hope to have you again.

Sincerely,
Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 1, 2013

Stayed here for one night before a cruise. Excellent hotel good facilities and close to restaurants. Free breakfast was adequate, the staff friendly and rooms spacious and of high standard. Lovely large shower and bathroom. A 2 minute walk at the end of the street and loads of restaurants to choose from. Really enjoyed the stay if only for one night.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown, responded to this review, May 2, 2013
Dear lindaCambridge,

Thank you so much for taking the time to write such a nice review about our property and your stay. I hope you also enjoyed your time on cruise. I was glad to read you noticed some of the many unique features our property has. We hope to see you again soon.

Cordially,
Eduardo Chapoval, CHA
General Manager
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 1, 2013

Everything was fabulous. Parking situtation was a little confusuing at first. Be sure to add in the extra $18 for parking. Everyone was extremely friendly. Rooms were FANTATSTIC! Clean and modern. Every picture spoke true to the hotel. Walking distance to everything. I liked that there was security at all hours outside of the hotel. Would reccommend this stay to anyone.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown, responded to this review, June 11, 2013
Dear Livinman,

Thank you for your praise. I sincerely appreciate all your feedback and we hope to have you again in the near future!

Sincerely,
Eduardo Chapoval, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
90 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed April 30, 2013

Had made a quick trip to Miami a couple of weeks ago and stayed at the Hampton Inn. Due to the short trip I did not rent a car. Hotel is just a couple of blocks away from the Metro Rail and Metro Mover. Metro Mover goes right into downtown Miami and the Metro Rail now goes directly to Miami Airport. Used Hilton Points and it was nice having Wi-Fi and a free breakfast all inclusive. Hotel and room was very clean and modern. Thermostat was a little tricky to set but staff came up and assisted. Check-in is on the 6th floor rather than the first and room floors require that you use your card on the elevator. Overall a nice stay and would definitely stay at this property if in the Miami area for another short trip.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eduardo C, General Manager at Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown, responded to this review, May 2, 2013
Dear JohnroFlorida,

Thank you for your review. It is nice to hear you thoroughly enjoyed your stay with us. Our convenient location in Miami Brickell downtown allows quick access to nearby attractions via Metro mover and Metrorail and im glad to hear that you enjoyed this feature. We look forward to seeing you again in Miami during your next visit.

Cordially,
Eduardo Chapoval, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown

Address: 50 SW 12th Street, Miami, FL 33130
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Miami
#1 Business Hotel in Miami
#1 Family Hotel in Miami
#1 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
Brickell Elegance - Priced Right.Our boutique style Hampton Inn & Suites® Miami Brickell hotel in Miami Brickell-Downtown area combines urban design, eclectic mix, contemporary art collection, Brickell elegance with the best price for the business and leisure travelers coming to Brickell area. We are located:Within walking distance to Brickell Miami's global financial hub Within 1 to 3 blocks of over 30 of the best restaurants, cafes and bars in the area Shopping and entertainment is within 1 to 3 blocks from our hotel Half-block from our front door, the FREE MetroMover expands our guests’ convenience zone to all of downtown Miami providing easy access to Bayside Marketplace, AmericanAirlines Arena, and Adrienne Arsht Center for the Performing Arts The FREE Miami Trolley stops only a couple blocks from us at Mary Brickell Village providing easy access to Bayside Marketplace, American Airlines Arena, and Adrienne Arsht Center for the Performing Arts. The MetroRail is also half-block from our front door providing easy access to Dadeland Mall, Coconut Grove, and other parts of the town. The new MetroRail Orange line connects the Miami International Airport MetroRail Station to the Brickell MetroRail Station Less than 5 minutes from the Port of Miami Just 15 minutes from Miami International Airport, Miami Beach, Aventura, Coral Gables, the Dolphin Mall, and the best South Florida Beaches Easy access to major highways: I-95, S.R. 836 (Dolphin Expressway), S.R. 826 (Palmetto Expressway), and Florida Turnpike ... more   less 
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Also Known As:
Hampton Inn And Suites Miami/Brickell-Downtown
Hampton Inn & Suites Miami/Brickell-Downtown Hotel Miami

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